Professional Summary

Experienced IT professional driving value added services in Software Development since 1995. Hands-on functional and technical knowledge in Business, System Analysis, and Business Process Improvement within the Financial Services, Pharmaceutical, Healthcare, and Life Insurance & Annuity industries.

Professional Experience

RANDSTAD TECHNOLOGIES LP – WOBURN, MA 04/16 – 05/16

IT Consultant

AmeriGas Propane, Inc. - King of Prussia, PA

Role: Senior Business Analyst

Facilitated requirement elicitation and process flow meetings with Houston business unit as a liaison for supply/logistics system re-design project.

Developed, maintained functional specification document (FSD) artifacts for financial sponsor and stakeholder review.

RANDSTAD TECHNOLOGIES LP – WOBURN, MA 06/14 – 12/14

IT Consultant

GlaxoSmithKline plc, the Philadelphia Navy Yard – Philadelphia, PA

Role: Senior Data Analyst for US Transparency Policy & Process Transparency Data Operations & Reporting (TDOR)

●Supported process monitoring, quality improvement, policy coordination, & communications efforts, required to support the established US Transparency Data Operations & Reporting (TDOR) team.

●Conducted data QC/QA, trans-formative tasks to ensure accuracy/completeness of Open Payment / US HCP Spend Transparency reporting requirements & federal submission preparation.

●Maintained control of effective policy, process, procedure documentation in compliance with established US Transparency requirements, business/audit standards.

●Executed, maintained, & enhanced Level 1 monitoring SQL queries for Federal, State, CIA, & CMS reporting.

●Created Level 1 monitoring process improvements that reduced workflow completion time by 30%.

BENCHMARK GROUP PARTNERS, LLC – VOORHEES, NJ 12/13 – 01/14

IT Consultant

Berkadia Commercial Mortgage – Horsham, PA

Role: Senior Business Analyst

●Elicited & documented requirements from Loan administration business group to automate manual insurance compliance review process for internal Insurance Compliance System development project.

●Identified mandatory DB fields from multiple systems to be extracted for merged source of truth ICS database.

●Developed and maintained business requirement document (BRD) artifacts for project stakeholders and sponsors.

●Facilitated future state process flows work sessions with business group. Documented business needs for new ICS front end GUI.

●Created Excel framework/mock-ups for new ICS system.

RANDSTAD TECHNOLOGIES LP – WOBURN, MA 10/12 – 10/13

IT Consultant

Children’s Hospital of Philadelphia (CHOP) – Philadelphia, PA

Role: Senior Business / Systems Analyst

●Facilitated the requirement flow between Business units and IT software development team as the primary project liaison for projects pertaining to web content management & Epic development; IT architecture upgrade, clinical and business continuity asset management.

●Developed & maintained business requirements document (BRD) artifacts for executive sponsors, stakeholders, and PMO review.

●Created flow diagram, use case artifacts for new feature functionality for new system enhancements.

●Created & executed User Acceptance Testing (UAT) artifacts for enterprise wide asset management project.

GALLOP SOLUTIONS, INC. – IRVING, TX 07/12 – 09/12

IT Consultant

CenturyLink Inc. – Monroe, LA

Role: Business Systems Engineer

●Facilitated the requirement flow meetings between Business units and IT software development team as the primary liaison.

●Developed & maintained business requirement documents (BRD) for new feature functionality that enhance system flexibility, reliability and maintainability for new products and services.

●Led project stakeholders to analyze complex client problems, defined system vision and scope, elicited and gained consensus on functional requirements.

●Maintained and developed use case, data dictionary assumption, business rules, artifacts for project stakeholders.

ARIVCONSULTING – MACUNGIE, PA 02/07 – 07/12

Owner: IT Consultant

New York Life Insurance& Annuity Company – Berwyn, PA 07/11 – 07/12

Role: Financial Analyst / Agent (FINRA CRD# 5717442)

●Conducted Educational Financial Workshops & Seminars.

●Developed individually tailored financial planning for business owners and families.

●Specialized in Family diversifying retirement income, Education, and Wealth accumulation. & Distribution management.

●Participated in NYL sponsored Community Outreach Child ID Events.

Meyers Associates, L.P. – New York, NY 07/09 – 12/09

Role: Financial Advisor

●Completed accelerated training program to receive Series 7 License in less than 12 weeks.

●Refined work productivity through goal oriented training to effectively increase time management performance by 25%.

●Developed techniques for cultivating a personal client base through client needs assessment.

Total QMI – Philadelphia, PA 01/08 – 03/08

Role: Business Analyst

●Drove Optimization Planning for daily Campaign Marketing data from a manual to an Automated System.

●Broke down analysis for current Daily & Weekly system job flow.

●Monitored Daily system job ETL process schedule.

●Conducted Business Requirements Gathering Sessions.

●Designed & developed performance monitoring Excel reports.

World Fuel Services Corporation – Miami, FL 02/07 – 10/07

Role: Business Analyst

●Discovered, analyzed, synthesized, and documented informational needs for both analytical, and decision support.

●Translated functional requirements into technical requirements used by development team.

●Worked with the Quality Assurance Manager to develop the System Test Plan.

●Participated in project scope definition and represented the user community in the technical design process.

SIAC: SECURITIES INDUSTRIES AUTOMATION CORPORATION – BKLN, NY 12/00 – 01/06

Role: Business Support Manager – Mainframe environment

●Supervised Access DB team efforts in Excel report publications used by all management levels for strategic planning and decision making purposes.

●Monitored and ensured successful nightly transactional processing for daily market trading.

●Managed team efforts as the escalation point for handling all system issues to a successful resolution.

●Created standard team procedures to maintain synchronized communication between all business functional groups resulting in new hire training time reduction of 30%.

●Conducted yearly performance reviews of all team members resulting in compensation adjustments.

Role: Quality Assurance IV/ Business Analyst

●Delivered Program Management Artifacts.

●Spearheaded the QA responsibilities that lead to a successful NYSE launch of the Exchanged Traded Fund (ETF) symbols listings.

●Created structured test plans, scripts and conditional data using formal testing methodologies.

●Published documents intended for executives, developers, clients, and regulatory agencies.

●Developed and executed detailed (UAT) plans based upon functional requirements and system design.

●Coordinated development meetings with product planning to identify and reduce program defects.

Analysts International, Minneapolis, MN 06/96 – 05/99

IT Consultant

American Express Financial Advisors, Minneapolis, MN

Role: Quality Assurance / Business Analyst - Mainframe environment

Prepared and directed 57 mainframe applications through an enterprise Y2K test environment

Organized on-going multi-departmental group meetings that reduced in project downtime reduction by 30%

Analyzed and executed test plans and scripts for the Y2K compliance

Received recognition award for successful Y2K completion

Blue Cross Blue Shield, Minneapolis, MN

Role: Programmer Analyst – Mainframe environment

Gathered and documented business requirements for mainframe application supporting the membership system

Organized the automated test script deployment against renovated code for Y2K compliance

Verified program job inventory and created JCL run cycles

Syntel, Inc., Raleigh, NC 10/95 – 05/96

IT Consultant

Dayton Hudson / Target, Minneapolis, MN

Role: Systems Analyst - Mainframe environment

Designed new and mapped existing processes for proposed purchase order system work flow development

Participated in new program unit and system integration testing

Set up job flow test cycles for system testing

Education / Licenses / Certifications

●B.S. – Management Science Information Systems – Pennsylvania State University, Mary Jane and Frank Smeal College of Business, University Park, PA (08/95)

●General Securities Representative (FINRA CRD# 5717442) – Series 7 License – New York, NY

●Life Insurance Producer License, Pennsylvania – New York Life Insurance Co. Valley Forge General Office, Berwyn, PA

Technical Proficiencies

Applications / Programming: MS Access, MS Power Point, SQL Server

Operating Systems: IBM 3390, Windows XP

Data Quality: Oracle Client, Toad for SQL Server, MS Excel

Content Management System: MS SharePoint 2010

Requirements Document Mgt: CaliberRM 2008, HP Quality Center 10

Business Intelligence: Hyperion, MS Excel

Business Analysis: MS Visio, Business Process Flow Charts

Business Continuity: Continuity Logic Frontline Live, MS Systems Center

Project Management: MS Project, Project Initiation, Project Charter and SDLC

Development Methodologies: Software Engineering Process (SEP), SDLC, RAD, Agile

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