KEM G PRESSLEY

**** ********* ****, ****** ** 828-***-**** acvrib@r.postjobfree.com

OFFICE COORDINATOR / ADMINISTRATIVE ASSISTANT / CUSTOMER SERVICE

Professional administrative assistant with over 24 years of experience coordinating office management and special projects with a high degree of efficiency. Serves as point person for managers, doctors, sales, staff, clients, and vendors to ensure proper lines of communications. Maintains excellent communication skills, problem resolution abilities, and high-level of confidentiality. Excels in conducting multiple tasks simultaneously, attention to detail and achieving accuracy. Proven to be a team player, reliable, organized and punctual.

KEY CREDENTIALS

Critical Problem Solving

Excellent Written and Verbal Communication Skills

Administrative Support for All Office/Staff Personnel

Strong Confidentiality Work Ethic

Computer Literate (Compiling Data Generating Reports)

Multi Task Effectively

Account Management

Planning/Prioritization

Multi-line Switchboard Operations

Customer Service Excellence

Project Management

BUSINESS EXPERIENCE

Mulberry Pediatrics, a Division of Caldwell UNC Healthcare Oct. 2013 - Apr. 2016

Registrar

Scheduled patient appointments and coordinated follow up appointments.

Welcomed and supported new and existing patients upon their arrival, including answering questions and verifying that required paperwork was properly completed.

Was responsible for maintaining existing and new patient charts.

Managed the checkout window, as well as, assisted in the checking in process.

Assisted patients over the phone and in person with questions/concerns they had regarding their children’s health status in order that proper care could be administered.

Hudson Primary Care, Lenoir, NC Sept. 2011 - Oct. 2013

Administrative Office Assistant

Scheduled patient appointments and coordinated follow up appointments.

Welcomed and supported new and existing patients upon their arrival, including answering questions and verifying that required paperwork was properly completed.

Was responsible for maintaining existing and new patient charts.

Scheduled Patient Referrals.

Verified eligibility of Insurance, as well as, prior authorization.

Transferred Medical Records to other medical practices, and/or to the patient.

Scheduled Procedures; i.e., X-rays, CT scans, ultrasounds, MRI’s, echo cardiogram, stress tests, etc.

Maintained and balanced Cash Drawer & Deposits

Unemployed Sept. 2010 - Sept. 2011

Northeast Tool & Manufacturing Co., Matthews, NC July 2000 - Sept. 2010

Office Coordinator/Administrative Assistant/Customer Service

●Facilitated ongoing communications between Vendors and Outsource Agents pertaining to quality control and production cost.

●Coordinated all information for potential clients relating to product pricing, labor-cost comparisons, and customer satisfaction.

●Human Resources function: processed new hire paperwork, conducted on boarding sessions including benefits explanation and enrollment.

●Provided support for Purchasing Coordinator by maintaining the documentation and filing system for all purchasing and engineering documents.

●Processed vendor/supplier Purchase Order receipts into Job Boss system.

●Electronic filing of certifications and Purchase Order’s.

●Maintained documents pertaining to ISO 9001-2008 quality program.

●Receptionist/customer service.

Palmetto Pediatrics/Charlotte Medical /MedDent Solutions, Charlotte, NC 1999 - 2000

Clerk III

Scheduled patient appointments and coordinated follow up appointments.

Welcomed and supported new and existing patients upon their arrival, including answering questions and verifying that required paperwork was properly completed.

Insured accurate and timely filing of medical insurance claims.

Was responsible for maintaining existing and new patient charts.

Homemaker 1992 - 1999

Robinson, Bradshaw, and Hinson, P.A., Charlotte, NC 1984 - 1992

Legal Assistant/Data Processing

Coordinated and maintained Attorney-Client correspondence for a fifty-two (52) person Law Firm, including lawyers, paralegals and other personnel.

Itemized and tracked monthly expense reports for all attorneys/paralegals.

Was responsible for facilitating and the transfer of three computer conversions during tenure.

SKILLS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job Boss

Nextgen

Epic

EDUCATION

American Business & Fashion Institute, Charlotte, NC 1999

Medical Health Office Technology Program

Maintained GPA 4.0

Caldwell Community College & Technical Institute, Hudson, NC 2011

Microsoft Word 2007

Microsoft Excel 2007

HONORS

Awarded President’s List Recipient for Medical Program – American Business & Fashion Institute

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