PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

KARLENE SPENCER

** ***** ******, **** *****, CT 06516

C: 203-***-**** acvrbc@r.postjobfree.com

Program management professional specialized in team leadership, resource coordination and customer service.

Program management

Financial administration

Data management familiarity

Project coordination

Managing supplies and forms

Coordination of office listing files and

sales/buyers files

Hiring and recruitment knowledge

Team leadership

Process improvements

Persuasive communication style

Problem solving abilities, attention to detail.

Maintain office accounts, petty cash, postage,

refunds

YALE NEW HAVEN HOSPITAL

Patient Care Associate 20 York Street May 2015 - Current Performed procedures and uses equipment as delegated by a licensed professional, including blood draws, foley catheter removal and EKGs.

Tested and recorded blood glucose levels.

Monitored vital signs, such as blood pressure and pulse. Responded appropriately to the physical, emotional and developmental needs of patients. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Helped patients move in and out of beds, baths, wheelchairs and automobiles. Maintained a clean, healthy and safe environment.

Assisted with patient transfer and ambulation.

Performed clerical duties, such as word processing, data entry, answering phones and filing. TJ MAXX

Admin Coordinator Universal Drive-North April 2013 - July 2016 Adjusted program mechanics to account for changing conditions. EDUCATION

CERTIFICATIONS

Executed contracts in timely and accurate manner.

Applied market research to design up-to-date programs. Assessed current trends to assist with decision making. Prepared monthly reports for upper management including P&L and sales trends. Monitored employee work and developed improvement plans. Determined customer needs and developed program initiatives according to preferences. Implemented strategies to increase program effectiveness. Coordinated work between multiple departments.

Sourced qualified vendors to provide program resources. ASSOCIATE OF SCIENCE Therapeutic Recreation & Leisure Studies Norwalk Community College

Norwalk, CT 2010

CERTIFICATE Phlebotomist

Gateway Community College

New Haven, CT 2004

Certification in CPR, EKG training

Notary Public