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Sales Customer Service

Location:
Buffalo, NY
Posted:
July 20, 2016

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Resume:

Jodi Zalacca Wzontek

** ******* ****, *************, ** 14221

716-***-****

acvr7s@r.postjobfree.com

Qualifications Summary

qRecruitment professional with over 10 years experience recruiting in financial services.

qConsistently demonstrates high ethical standards, extraordinary attention to detail and effectiveness working independently or as part of a team.

qProven ability to build and develop relationships with both internal and external networks.

qA highly-skilled, competent, and innovative talent acquisition professional with proven years of experience and trusted advisor in forging strong business-partnerships.

Professional experience

Allegis Global Solutions

Recruitment Relationship Manager (RPO-MetLife )

Nov. 2015-June 2016

qSelected to lead launch of new account based on prior account success.

qEstablished as a Talent Advisor sharing market intelligence and consultative recruitment support with the client, their hiring teams and Human Resource Business Partner.

qResponsible for supporting the overall daily management of all open positions within Property & Casualty Claims organization across 5 sites and virtual offices.

qProvide consultative guidance on market, sourcing strategy to Human Resource Business Partners, Hiring Managers and key stakeholders.

qDrive recruitment process and strategy.

qManage group of talent, sourcing specialists and coordinators to ensure that MetLife is in compliance with established recruitment and hiring procedures and OFCCP guidelines.

qProvide updates to the business and HR on the progress of each position and provided market feedback and constraints impacting the recruiting process of all open requisitions.

qResponsible for negotiating and preparing offers for external and internal candidates.

Allegis Global Solutions

Recruitment Relationship Manager (RPO-HSBC Bank North America )

Sept. 2013- Nov. 2015

qResponsible for supporting the overall daily management of all open positions within Retail Banking and Wealth Management, Consumer Mortgage Lending, and Asset Management Group.

qManage critical relationships with key executive leaders and internal business partners to source and recruit entry through executive-level talent.

qDrive recruitment process and strategy by working closely with candidates and internal stakeholders to help ensure the process is both thorough and efficient.

qEngage daily with Senior Executives to provide updates on candidate pipeline.

qSupport workforce planning and enable proactive recruitment delivery.

qManage group of talent acquisition specialist and coordinators to ensure that HSBC is in compliance with established recruitment and hiring procedures.

qLead in creating and developing sourcing strategy for each open requisition to drive candidate flow i.e. Providing Market Intelligence, identifying target companies, networking on niche associations and manages CRS to deliver accordingly.

qProvide updates to the business and HR on the progress of each position and provided market feedback and constraints impacting the recruiting process of all open requisitions.

qResponsible for negotiating and preparing complex offer for external and external candidates.

qLead a team of two Client Recruitment Specialists and one Recruitment Coordinator: responsible to lead and manager daily recruitment efforts and overall team development.

qSubject Matter Expert on recruitment for Licensed Banking roles.

HSBC

AVP, Resourcing Specialist

April 2010-Sept. 2013

qOffered full cycle recruitment to several key areas of the bank i.e. Retail Banking and Wealth Management, Consumer Mortgage Lending and Servicing, Fraud and Compliance, Card Services, Call Center operations, International Business, Software and Development and Business Banking.

qSpearheaded the RBWM Graduate Development Program.

qProvide updates to the business and HR on the progress of each position and provided market feedback and constraints impacting the recruiting process of all open requisitions.

qProvide professional recruitment support including candidate identification, resume screening, assessing candidates, interviewing, making recommendations and offer negotiations.

qConsistently recognized by team and business partners for partnership.

qActively participate in seminars/conference coursework via LinkedIn.

qReceived MVP Award in 2010, 2011 and 2012.

The Hartford Insurance Group

Hartford Life

Oct. 2002- Dec. 2009

Voluntary Enrollment Consultant (November 2008- December 2009)

qThrough knowledge of business goals of sales office, individual Sales Representatives and Account Managers, was able to help leverage voluntary service offerings in order to reach sales office goals.

qResearched market culture within the sales office territory, identified trends and provided competitive analysis of voluntary market.

qManaged $7 M book of voluntary sales and grew book to $10M at year end.

qInvestigated sales office book of business and worked with sales team to identify opportunities to increase participation on inforce business.

qAttended Finalist Sales Presentations to speak on Voluntary Benefit Enrollment offerings and process.

Sales Training Consultant (November 2007-November 2008)

qSupported Vault Producer Education Program. Duties included managing the program’s billing, communicating with producers, event planning and execution of 6 program events across the country.

qSupported Sales Training program: Rookie School, Finalist Meeting Presentation Skills and Experienced Sales Training and coordinated all logistics of the meetings.

qSupported enterprise-wide cross-selling initiatives with planning and execution for local office engagement events in four US cities (Chicago, Los Angeles, San Diego and Phoenix) including site logistics, content development and delivery, and pre- and post-meeting communications with all invitees.

Talent Acquisition (August 2005-November 2007)

qManaged College Recruitment program for Hartford Life Group Benefits Rookie Sales Program. Efforts included: posting on college websites, campus visits, resume review, candidate screening and selection and interviewing event preparations.

qSupported recruitment efforts for Group Benefits Division Sales, Claims and Underwriting Departments.

qManaged a team of seven coordinators.

qAttended off site Job Fairs on behalf of Hartford Life.

qRecognized in 2006 as one of top 3% of employees across Recruitment team.

qReceived Recruitment Excellence Award for outstanding Voice of the Customer results in January-May 2006.

qReceived Team Player Award in May 2007.

The Hartford -Property & Casualty

Staffing Coordinator (Temporary Work Assignment)

qAided team in mass hiring of 115 Property and Casualty sales and customer service agents in a 2-month period.

qPlanned and executed New Hire Orientation classes.

Sales Representative (October 2002-August 2005)

qContinually acknowledged for being a top sales leader

qConsistently met and exceeded sales goals.

qNominated by team to Board of Directors for outstanding sales.

education

Bethany College, Bethany, WV

Some college completed



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