Aldo Arteaga

***** **** ****, #*** ***** Land, Texas 77498 832-***-**** (C) acvr4o@r.postjobfree.com

Summary

Successful Desktop Support Analyst with 20 years of professional experience in IT providing prompt and client focused support to 1,800 users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at conveying complex technical concepts to users of varying technical understanding. Well versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly. Highly focused and results-oriented in supporting complex and deadline driven operations; able to identify goals and priorities and resolve issues.

Demonstrated capacity to provide support for executive-level staff

Proven track record of accurately completing assignments, information management, and activities within demanding time frames.

Adept at developing and maintaining processes that reduce redundancy, improve accuracy and efficiency, plus achieve organizational objectives.

Professional Experience

Chevron, Houston, Texas

Desktop Support Analyst - Chevron Pipe Line Company 2005 –Present

Contract Support Analyst assigned to Chevron Pipe Line Company assisting in the Unocal to Chevron migration and Pipeline GIL 2 computer deployment, locally and in the field locations.

Provide day-to-day onsite and remote administrative support analyzing, diagnosing, researching and resolving any computer software/hardware related problems for 1,800+ customers, locally and in the field.

Configure and set up new computers, printer and plotters, re-imaging of current computer systems, changing/resetting passwords, unlocking user accounts, installing special software with administrator rights.

Setup, configure and train customers on IPhone and Apple devices.

Update the Asset Management System on new and existing computer system changes.

Knowledge of Remedy Ticketing System.

Mobility Improvement Technologies Project 2014-2015

Special Assignment Expertise

Responsible for Panasonic G1 ToughPad Mark 1and 2 Editions.

Testing and support for all applications and deployment of the Chevron GIL image, as well as, maintaining and deployment of custom images.

Tasked to go to CPL offsite offices to train users in G1 Software.

Aldo Arteaga

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PC TECH SOLUTIONS, Houston, Texas

PC Technician 2005

Repair, trouble-shoot, maintain and install software/hardware and performed many other supporting duties upon employee request.

Mid America Point of Sales, hutchinson, Kansas

System Installer 2001-2003

Installing Point of Sales Systems on site. Repair and upgrade system hardware/software.

Trained owner, operators, supervisors, managers and employees on new system upgrades.

Performed Help Desk and technical support for P.O.S. System, which included providing 365/24hr on-call support.

HOUSTON COMMUNITY COLLEGE, HOUSTON, TEXAS

Lead Computer Lab-Aide –1995 - 2000

Supervised computer lab room.

Assisted faculty and students with computer related applications.

Assisted technicians in performing technical and computer maintenance for 400+ computers.

AMERICAN WINDOW FASHION, INC., HOUSTON, TEXAS

General Manager 1996 - 1997

Accomplished daily operational guidance with 50 employees.

Handled payroll, purchasing, inventory, shipping/receiving, accounts payable/receivable.

EDUCATION SKILLS

National Institute of Technology, Houston Texas 2005-2006

Network System Support

San Jacinto Jr. College, Pasadena 1995

Some College Coursework Completed

D.O.S. and Micro Computer Certification

Houston Community College, Houston, Texas

Some College Coursework Completed

Micro Computer and Continuing Education Computer Classes

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