JERRY NIKITUS MASSIE

**** ***** ******* ** *** **5E

Dallas TX 75235

Cell: 214-***-**** acvqwg@r.postjobfree.com

SUMMARY

To obtain position as a seasoned Customer provider in areas of diverse interest such as Travel, Hospitality and/or General Call center environment that will utilize my strong computer knowledge, organizational skills, formidable people skills and sound leadership capabilities.

EXPERIENCE

LOWES HOME IMPROVMENT

Dallas, TX

Retail Sales Associate

02/2015 to Current

Improved service quality and increased sales by developing a strong knowledge of company's products and services. Effectively communicated with team members to maintain clearly defined expectations. Developed rapport with the customer base by handling difficult issues with professionalism.

DOUBLETREE BY HILTON

Farmers Branch, TX

Guest Services Associate 03/2014 to 01/2015

Guest services to include, but not limited to Bellman, Transportation, and Concierge services front of house, in house and to all potential corporate contract clients and representatives.Provided a high level of product and leadership support to representatives and clients. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations.

HOME DEPOT USA INC.

Dallas, TX

Retail Sales and Customer Service Associate

02/2012 to 03/2014

Improved service quality and increased sales by developing a strong knowledge of company's products and

services. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients.

ANDREWS INTERNATIONAL SECURITY SERVICES

Addison, TX

04/2011 to 11/2011

Non-commissioned Security Officer

Provide security for designated post per protocols and procedures in accordance with employee handbook of Andrews

International and post orders Amazon.com and Maytag/Westinghouse distrbution centers and warehouse facilities.Developed rapport with the customer base by handling difficult issues with professionalism.

WEISER SECURITY SERVICES

Dallas, TX

Non-commissioned Security Officer

05/2010 to 04/2011

Successfully managed the activities of five team members in multiple locations. Improved service quality by

developing a strong knowledge of company's products and services. Performed all aspect of security in accordance with Weiser employee handbook and post orders.

TRAVELOCITY BUSINESS

Southlake, TX

03/2008 to 07/2010

Multi-Account International Travel Consultant

Job duties included, but not limited to booking international travel for various Fortune 500 company accounts. Provided passport and visa services as need per client request. Maintained and compiled all data pertaining to indivdual expenses and account revenue.

HOME DEPOT INC

Dallas, TX

Millwork and Paint Specialist 04/2004 to 07/2009

Operated computer based drafting program for building doors, windows and garages. Also managed accounts in lumber, flooring, appliances and home decor.

LEGEND AIRLINES

Dallas Love Field, TX

06/2003 to 12/2004

Reservation Call Center Supervisor

Reservation supervisor responsible for forty-five reservation/customer service agent, Fifteen gate/ramp agents and

baggage agents. Start up carrier that did not survive first year of full flight operations.

WORLD TRAVEL PARTNERS

Dallas, TX

02/2001 to 06/2003

International Travel Consultant

Job duties performed booking travel arrangements for all levels of the Pepsi Cola North America (PCNA), Frito-lay and the Pepsico food group.

AMERICAN EXPRESS TRAVEL

Irving, TX

Domestic Travel and Special Services 04/1995 to 06/2003

Job duties performed domestic travel for all levels of corporate customer Ernst and Young. Also customer service for various smaller accounts and quality control.

EDUCATION

BACHELOR OF ARTS: SOCIAL WORK/ CRIMINAL JUSTICE

1985

Prairie View A & M University, Prairie View, TX, USA

Graduated in top ten of class (Cum Laude)

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