Monica J. Jones

***** ******* **. #*** ********** Hills, OH 44092 (M) 440-***-**** acvqk7@r.postjobfree.com

Career Goal: Property Manager

Reliable, motivated, quality focused Property Manager with ten (10) years of service in the property management industry is seeking a full-time management position with the right company. A candidate who offers; excellent verbal and written skills, detailed customer service, and proven success in the property management industry. Who also possess a strong background in administration, training, and development of customer loyalty. Securing a position with a leading company who offers career advancement potential and a competitive salary will be instrumental in deciding where to take my unique skill set.

Skills & Abilities

Sales & Leasing

Customer Service

Lease Negotiation

Forecasting

Maintain Referral Data Base

Report Preparation

Tenants Screening

Section 8 Processing

HUD Guidelines

Fair Housing Act

ADA Trained

MSDS Trained

Motivation for Sales

Prospecting Skills

Closing Skills

Professionalism

Internal Communications

Listening Skills

Property Inspection

Cost Control

Sales & Marketing

Maintenance Support

Property Logistics

Safety/Risk Management

Self/Workload Management

Computer Skills

Yardi / OneSite/VMS

Internet / Intranet

Email

Excel

Word

10 Key Touch

Multi Line Phone Systems

Bookkeeping / Accounting

Experience

MPA Sphere –(Residential Property Management Downtown Cleveland, OH)

Assistant Property Manager, 06/15 – Present

Interact extensively with customers, answering questions and recommending solutions that meet their individual needs.

Selected Achievements:

Collecting rents, posting to resident accounts and making deposits of rental payments

Handling delinquent accounts in accordance with company policies

Managing the leasing office and show suites if needed

Assisting with resident and employee relations

Executing lease renewals

Explaining lease information to the client

Maintaining complete and current resident files in accordance with company policies

Processing move-in and move-out paperwork

Assisting the Property Manager with inspecting vacancies and coordinating repairs with Maintenance Manager

Lake Management, Inc. - (Condominium Property Management) Mentor, OH

Property Manager, 07/13 – 02/15

Direct and administers and maintains condominium communities; negotiating and enforcing rules of the condominium board; maintaining and securing premises.

Selected Achievements:

Field phone calls from Board Members and create work orders as needed using VMS system

Assist in the creation of the Association Calendar for the coming year

Manage day to day operation of 12 properties consisting of 900 units.

Performs regularly scheduled property inspections and creates reports along with recommendations.

Evaluate estimates for purpose of planning, organizing, and scheduling work.

Prepare and maintain a directory of suppliers, contractors and subcontractors

Coordinate with contractors on overall maintenance projects

Attend regularly scheduled meetings with LMI, Board of Directors and Owners

Schedule meeting and prepare agenda for review prior to meeting

Attend annual meetings and prepare Proxies, Notice of Annual meetings Sign in sheets, Copy of the Organizational meetings, and newly signed bank signature cards.

Create all correspondence and create unique letters at the request of the Board of Directors

K&D Management, LLC. ( Residential Property Management) Willoughby, OH

Property Manager, 04/09 to 7/13

Direct and administers and maintains property rentals by filling vacancies; negotiating and enforcing leases; maintaining and securing premises.

Selected Achievements:

Hired as Customer Service Rep and promoted to Credit & Collection Manager

Promoted to Property Manager.

Manage day to day operation of a 202 unit property.

Process rental payments via Onesite Rent and Collections

Prepare leasing paperwork, Issue 3-day notices, and process evictions, and prepare final account statement.

Process Section 8 application for Cuyahoga Metropolitan Housing Authority adhering to HUD guidelines.

Evaluate estimates used by management for purposes such as planning, organizing, and scheduling work.

Prepare and maintain a directory of suppliers, contractors and subcontractors

Coordinate with Maintenance Director on overall maintenance projects

Inspects vacant units, buildings, ground and public areas and coordinate their maintenance

Utilize One-site for handling residents service request

Prepare daily / weekly reports which tracks resident accounts i.e., availability, net exposure to vacancy.

Establishes and maintain employee records, resolves personnel / resident disputes

Perform interviews/hire/discipline and evaluate staff

Trained newly hired Property Managers through the Mentoring Program

Forest City Residential Management Inc. - (Residential Property Management) Cleveland, OH

Assistant Property Manager, 05/07 to 04/09

Interact extensively with customers, answering questions and recommending solutions that meet their individual needs.

Selected Achievements:

Assisted in the management of a 624 unit apartment complex

Responsible for accounts payable / receivables and month end processing

Manage leasing paperwork, Issue 3-day notices, and process evictions, and prepare final account statement

Prepares reports by collecting, analyzing, and summarizing data and trends

Plan and manage tenant activities, submit resident requests, and dispatch service technicians.

Program, update, and maintained Entraguard System

Assuming the duties of the property manager in their absence.

The K&D Group (Residential Property Management) - Willoughby, OH

Customer Service Rep, 08/06 to 05/07

Field incoming calls from clients, vendors; and personnel in other departments answering questions and resolving issues and concerns.

Selected Achievements:

Assisted in the management of a 742 unit apartment complex

Program, update, and maintained Entraguard System

Consult with property manager, leasing staff, vendors; and personnel in other departments to preserve and maintain the lines of communication with tenants.

Receive maintenance request and dispatch service technicians to complete orders in a timely manner.

Enter purchase orders and procure supplies for various departments

Maintain a list of vendors and schedule property repairs, and updates.

Program, update, and maintained Entraguard System

Perform leasing duties when needed

Associated Estates (Residential Property Management)

Assistant Property Manager, 08/03 to 08/06

Interact extensively with clients, answering questions & recommending solutions that meet their individual needs.

Selected Achievements:

Assisted in the management of a 742 unit apartment complex

Responsible for accounts payable / receivables and month end processing

Manage leasing paperwork, Issue 3-day notices, and process evictions, prepare final account statements

Plan and manage tenant activities, submit resident requests, and dispatch service technicians.

Program, update, and maintained Entraguard System

Assuming the duties of the property manager in their absence.

Contact this candidate