SHANA MADALYN WILTZ

*** ****** *********

BREAUX BRIDGE, LOUISIANA 70517

(337) 242- 4168(C)●337-***-****(O)●337-***-****(ALT)

acvqj8@r.postjobfree.com

PROFESSIONALCAREER GOAL & OBJECTIVE

To obtain a successful and enduring career with an industry valued company that believes in continuing education, vast skill utilization, and employee development & progression. I also value this company because of your contribution to another essential element of positivity and affirmation; your belief system in a dynamic and robust work environment as well as your confident, yet amiable professional ethical doctrines.

RELEVANT WORK EXPERIENCE

December 2011 -Present Saint Martin Parish Government(Councilman Reverend Craig Gregory)

Business & Operations Director● Sales, Marketing, Advertisement, & Public Relations Consultant/Analyst Saint Martinville, LA

Primary Roles, Responsibilities, & Essential Job Fuctions:ctions:

•.Assist in preparing business plans and budgets for new projects.

•.Manage and revise annual business plans and budgets as needed.

•.Identify, recruit and lead a team to successfully execute business plan within defined scope, timeline and budget.

•.Develop training plans and performance improvement plans to address skill set gaps identified in business and sales personnel.

•.Ensure that sales and business personnel are appreciated and recognized for their hard work and success.

•.Coordinate meetings, calls and communications between management and clients throughout the business implementation and execution stages.

•.Analyze market trends and customer needs to identify new business development opportunities.

•.Keep regular contacts with past, existing and new clients to explore new opportunities.

•.Build and establish strong relationship with customers.

•.Coordinate with marketing corporate team to develop sales strategies to improve company's marketing and sales performance.

•.Develop dynamic business presentations and proposals for clients and internal communications.

•.Inform potential clients about company's new products and price development details on regular basis.

•.Participate in industry and sales meetings to provide recommendations and inputs on business strategies.

•.Evaluate the effectiveness of business plan, sales strategy and public relations strategy in order to analyze and provide necessary recommendations.

•.Attend trade shows, industry associations, job fairs to improve company's visibility

uSales, Marketing, Advertisement, & Public Relations Consultant/Analyst:

•.Work with agency principal and clients on strategic positioning and planning.

•.Guide clients in branding, positioning and marketing implementation.

•.Write marketing plans including strategic analysis, competition, positioning, messaging, tactics and budget.

•.Research industries and markets to identify growth opportunities for clients.

•.Recommend and lead approach for primary and secondary research to support client branding projects.

•.Write brand stories, positioning statements and brand messaging statements.

•.Assist principal on responding to new business opportunities including researching companies and industries, writing proposals, preparing presentations and other new business efforts.

•.Participate in and/or conduct business development presentations, meetings, and trainings as appropriate

•.Actively presents ideas to expand service offering and enhance positioning of the firm.

July 2013 - September 2014 A Wireless-A Verizon Wireless Premium Retailer Sales Consultant & Marketing Specialist Breaux Bridge, LA

Primary Roles, Responsibilities, & Essential Job Fuctions:

Provide friendly, professional customer service while selling a full range of telecommunications products and services to our customers by effectively, yet, still competently performing and adhering to{but not only limited to} the following essential Job Functions:

uExplaining additional telecommunications and phone options and introducing ways that the customer can save money including a phone service bill analysis

uMaking customer callbacks and probing for referrals

uChecking email at least three times per day, looking for any changes or new promotions

uMaintaining the facilities, including cleaning the store and ensuring that the store remains audit compliant

uPerforming inventory counts and cash reconciliation (precision is a must)

uObtaining and maintaining specified monthly sales quotas in order to maximize profitability

May 2012 - Present Exotic Expressions Wellness Spa ● So Suave Creations Salon Wellness Spa Owner & Director●Salon Business& Marketing Consultant Breaux Bridge, LA

Primary Roles, Responsibilities, & Essential Job Fuctions:Provide leadership, direction and supervision of staff in the daily operations of the Spa, including, but not limited to, retail, salon, yoga/fitness programs, and managing client memberships.

My position as the Spa Director is to oversee the coordination of all guests' requests as well as be directly manage budgeting, forecasting, payroll and scheduling. I am also responsible for managing, maintaining, & ordering product inventory Although I oversee a multitude of the business dealings, I still complete various Skin Care & Beauty Services for my already established clientele.

uAlways maintain thorough knowledge, utmost safety procedures/standards, & profound ethical workplace/employee principles.

uEnsure the smooth daily operations of the Spa/Salon

•.Booking/Pre-Booking appointments

•.Inventory of professional products

•.Cleanliness of all areas/Linen control

•.Yoga/Fitness & Wellness Center programs

•.Systematized Payroll

•.Reasonable Employee Scheduling

•.Retail & Service Sales

•.Satisfaction & Client Retention

u Quality Staffing

•.Conduct an in-depth/eloquent interview process for prospective employees

•.Motivate employees & recognize positivity amongst staff to promote optimal performance & an enthusiastic workplace

Anticipate & Enforce High Quality Workplace Standards

•.Complete thorough Performance Evaluation and Disciplinary Processes

uComplete Comprehensive Budget Evaluation & Supervision

•.Strategically Forecasting Business Prospects Client Retention, Product/Service Sales, Expenses, Profit, & Opportunities for Continued Growth & Stability of Business

•.Maintain/Manage Revenue & Business @ of Spa

•.Analyzing physical operational space, human capacity, profitability, economical demand to consumer/business outlook & growth)

•.Prepare, Schedule, Then Administer Thorough Mandatory Staff Meetings (Departmental, Operations, & Quality)

•. Develop and plan spa treatments and fitness concepts

•. Assist staff or management with concepts and ideas to keep our Spa & Salon ahead of its competition and in the cutting edge of the Spa/Salon & Beauty industry.

•.Maintain OUR high Spa & Salon standards with all staff and guests

June 2011 - June 2012 Unitech Training Academy

Lead Admissions Representative Lafayette, LA

Primary Roles, Responsibilities, & Essential Job Fuctions:

uConduct interviews with prospective students

uEnroll an average of 40-45 students per month in Allied Medical Programs

uAttract and Encourage potential students to visit & tour school

uParticipate in job fairs & school seminars

uGive tours of school to prospective students

uKeep organized files of current & prospective students

uMake daily phone calls to attract prospective students as well as keeping in contact with current students

uAssist current & prospective students with the enrollment process, as well as any other questions, concerns, or challenges they may have

uMarketing in the community to attract new students & businesses

January 2011 - June 2012 LaBorde Occupational & Physical Therapy Center Lafayette, LA

Physical/Occupational Therapy Technician, Office Personnel, & Personal Assistant

Primary Roles, Responsibilities, & Essential Job Fuctions:

uAdminister ultrasounds, electrical stimulation, massage & various procedures on injured patients

uComplete patient charts

uAssist Owner/Director with various tasks including:

Complete various computer tasks

Research various topics on patients

Patient follow-ups

Create tests & worksheets for new employees & interns

Complete various & multiple projects & errands

uAssist office staff with various tasks including:

Typing patient evaluations

Organizing patient charts

Contacting doctors' offices regarding active patients

Completing various & multiple office task

April 2010 - August 2010 United Sates of America Census Bureau Lafayette, LA

Census Bureau Instructor, Trainer, & Crew Leader

Primary Roles, Responsibilities, & Essential Job Fuctions:

uInstruct trainees on various census techniques and topics including:

Compiling and organizing census data

Completing census interviews

Proper customer service procedures

Safety procedures and precautions

uAuthorizing and organizing payroll

uAuthorizing and organizing various census data

uObserving trainees giving census interview

July 2007 - March 2010 Aveda Institute Lafayette, LA

Esthiology Instructor

Primary Roles, Responsibilities, & Essential Job Fuctions:

uEducate students on practical and theoretical topics including:

Anatomy & Physiology of the skin and body

Facial & Body massage techniques

Customer Service Skills

Client Consultations

Benefits of massage and body movement

Benefits & uses of skin care

Make up techniques & applications

Facial treatment techniques and products

Electricity & Machines uses for face & body

Aromalogy/Aroma therapy & Light therapy

Lymph Drainage techniques

Facial & Body waxing

Hydrotherapy techniques

Body posture

Thorough skin analysis

Skin care & skin care conditions

Manage student grades & paperwork

uEducate students on clinical practices of esthetics-Topics include:

•.Completing facial, make-up, body, and waxing services on live clients

•.Customer Service Skills

•.Product Knowledge

•.Pre-booking & Retailing

•.Prepare students for state and national testing

•.Communication skills

•.Resume developing

•.Interviewing techniques

•.Complete lesson plans for topics taught (using 4-mat technique)

•.Complete classroom and clinic schedules

•.Assist clients/students with any esthetic or essential body challenges

•.Assisted clients with products & services

•.Check clients in & out

•.Completed confirmation calls

December 2006 - July 2007 NuComm International Lafayette, LA

Telecommunication Service Representative

Primary Roles, Responsibilities, & Essential Job Fuctions:

uAssisted Comcast customers with financial & technical challenges

uManaged customer accounts

uManaged challenges on customer accounts

February 2006 - January 2007 Executive Concepts Lafayette, LA

Certified Marketing Consultant

Primary Roles, Responsibilities, & Essential Job Fuctions:

uManaged customer bill payments & accounts

uCreated accounts through Bellsouth & AT&T

uEducated clients on finances

uLiaison between Bellsouth, Cingular, & AT&T

EDUCATION & TRAINING

April 2007 - July 2007 Aveda Institute Lafayette, LA

Esthetic Instructor Internship (Licensed)

August 2006 - May 2007 University of Phoenix Lafayette, LA

Business Intelligence & Analytics

December 2005 - July 2006 Aveda Institute Lafayette, LA

Esthiology (Licensed)

May 2005 - January 2006 Louisiana State University Baton Rouge, LA

Business Management

CERTIFICATIONS & SPECIAL SKILLS

uIntense Pulsed Light & Photo Rejuvenation Laser Resurfacing

uEditorial Make-Up

uBridal Make- Up

uBackstage make -up for various shows & events

uChemical Peels

uMicrodermabrasion

uCompleted multiple esthetic, massage, customer service, client retention, marketing, and education workshops

uCapable of multi-tasking on computer while managing multi-line phones

uProficient in Microsoft Word, Excel, Powerpoint, Acess, Outlook, Publisher, Infopath, & Quickbooks

uProficient & Skilled in Business Analyzing/Development, Strategic/Digital/Traditional Marketing, Sales, Brand Growth, Public Relations, E-commerce, & Advertising

PROFESSIONAL ORGANIZATIONAL MEMBERSHIPS & AFFILIATION

•.American Consumer Council ~ Member

•.Nationally & State Recognized Membership

uLocal Chamber of Commerce ~ Member

•.Locally & Parish-wide Recognized Membership

uNational Association of Professional Women ~ Member

ØLocally & Nationally Recognized

uWho's Who in America ~ Years 2014/2015Member

ØAwardee, Participant, & Book Publication

ØGlobally & Nationally Recognized

uStart-Up Collective ~ Mentor & Member

ØAn Affiliate Organization of the Young Entrepreneur Council{YEC}

ØNationally Recognized Membership/Mentorship

PERSONAL & PROFESSIONAL REFERENCES

Reverend/Parish Councilman Craig G. Gregory

Baptist Minister & St. Martin Parish Councilman

220 Margaret Street

Breaux Bridge, LA 70517

337-***-****

acvqj8@r.postjobfree.com

Chasity Richard

Unitech Training Academy Dean of Student & School Affairs

3605 Ambassador Caffery Parkway.

Lafayette, LA 70503

504-***-****

acvqj8@r.postjobfree.com

Michael Barber

St. Martin Parish Sheriff's Department Lieutenant/Juvenile Officer

1678 Sawmill Highway

Breaux Bridge, LA 70517

337-***-****

acvqj8@r.postjobfree.com

Leslie Walker

Blue Cliff College Registrar

121 Country Garden Lane

Lafayette, LA 70507

337-***-****

acvqj8@r.postjobfree.com

Courrey Alexander

Pearson North America Educational Consultant/ Delivery Executive

3755 Parkhill Circle

Loganville, GA

337-***-****

acvqj8@r.postjobfree.com

Contact this candidate