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IT Help Desk

Location:
Wesley Chapel, FL
Salary:
15.00
Posted:
July 16, 2016

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Resume:

Michael Price

Add: **** Fennwood Ct Wesley Chapel, FL 33543 Phone: 770-***-**** Email: acvqat@r.postjobfree.com

TECHNICALBACKGROUND:

Windows 7/8.1/10/XP/VISTA, HTML, MCSA cert (Microsoft Certified Solutions Associate), MCDST Cert (Microsoft Certified Desktop Support Technician), Glamour & Photo Retouching, CEH Cert (Certified Ethical Hacker), CompTIA Security+, E-Commerce, Technical Writing, network cabling, Remote Help Desk Support, CompTIA A+, Remote expertise (TeamViewer, log me in, RDP, Windows Remote), Adobe Suite Certified (All Programs), AVID video editing. Phone, Laptop, workstation, Tablet Recovery/Hardware/Screen Repair Technician, N-Central Expert.

Qualifications

Experienced, Highly Motivated IT Tech & Customer Service representative. Possesses the ability to provide quality work in fast paced environments and can complete tasks assigned in an efficient manner. A self-motivated team player who constantly strives to exceed the standards, requirements, and expectations of given position.

Skill Set List

*Experience with SonicWALL appliances, Experience with VMware solutions, Experience with Business Disaster Recovery Backup solutions

*Constructing/Terminating Cat5/6 Cables

* Troubleshooting and issue resolution

* Managed Online Store, Ebay Store, and Vendors

*Management/Supervisory Experience and Training- Oversaw an IT Department & Parts Department.

* Remote Access Solution and Help Desk Manager for company with over 25+ employees. On site and off

* Inventory & Ordering Processes and Procedures

* Office Manager Skills – File Maintenance, Organizing, Scheduling, Facilitating Meetings, Billings

* Local/SEO/Online Marketing and Advertising Experience and Skills

* Analytical and problem solving skills

* Sales Experience with Cold Calling, Up Selling and creating, gathering, maintaining old and new leads

* Customer problem solver (over phone complaints) and in person sales and returns

* Breaking down/Maintaining/Setting up POS Systems

Education

Albany State University, Albany, GA - Bachelor of Science in Computer Science/Information & Network Technologies – 2007-2011

Rockdale County HS,Rockdale, GA - High School Diploma - 2004

Work History

Batteries + Bulbs (Dec.2015 – jun.2016) – Device Repair Technician – Repair tech for Samsung model phones, iPhone model phones, Laptops, Desktop Workstations, tablets – Battery Pack Rebuilds – Laptop Repair

Univirtual Solutions (Aug.2015 – Dec.2015) – Level II Help Desk Technician – Outlook Email Migration, OS upgrade/downgrade – Switches – Terminating Lines, N-Central – Website Creation – Firewall & Sonic Wall experience – cryptography – backup & monitoring solutions

Tristar Aerial Lift & Equipment (Apr.2013 – Aug.2015) – IT Manager/Parts Manager – Remote Access Repair/Help Desk, Website Design & Upkeep, Online & Local Marketing/Advertising, Online & Phone Sales, Creating & Maintaining Old/New Leads, Equipment and Inventory upkeep and Ordering. Decal/Vector work- Training with Decal Printer Machine

Goodwill of North Georgia (July.2011 – Apr.2013) - IT Operations Support Specialist/Supervisor - Cashier, Stocker, Supervisor, Recovery, Sales, IT Technician, Truck load & Unload, Cash Register Breakdown and End of Shift Count. Traveling between locations to fix technical issues.

Arise Virtual Solutions (Mar.2007 – Apr.2011) – Help Desk Analysts - Mobile, Wireless, and Internet Support.

Hardware and Software Installations, Remote Desktop Support, Troubleshooting, Password Resets, Website Navigation, Incident Tracking and Case Management, Product Upgrades and Replacements, Account Set-up, Verification, and Maintenance, Order Fulfillment



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