Joyce Counley

****,**** *

Avenue S.E #**

Snohomish, WA 98290

425-***-****

Email: j acvqa4@r.postjobfree.com

Objective: To work for a reputable Company that wants a knowledgeable, dependable and flexible employee with vast knowledge of all forms of insurance, specialising in personal lines and as a CNA with vast medical knowledge. I am a self starter and have the ability to learn quickly and enjoy a challenge. Summary: I worked in Billing and accounts as well as a policy services as a customer care representative for Safeco Insurance in the personal lines division at the Bothell service center.I also worked as a CNA and caregiver for many years. Software: All Windows editions from Windows 95 up to the current office 8.1, Microsoft Word, Excel, powerpoint and,outlook express. I also used the following Safeco programs including client account manager, PL file, Nortel operating services IVR( interactive voice response ).

Skills: Multi line telephones with Interactive voice response, An ability to multi task,,excellent soft skills,establishing great rapport and the ability to take complicated calls and work in a high paced environment. I can also resolve issues without losing the client's business and can perform under pressure, typing, 10 key, shorthand and faxing.

Training: Trained in Insurance Billing and accounts, policy services, claims and Diversity training though Safeco Insurance

EDUCATION:

•Everett Community College

Everett, WA.

Fundamentals of caregiving Certificate:1997

• Snohomish High School Snohomish, WA

Highschool Diploma Certificate: 1990

WORK EXPERIENCE:

Caregiver for spouse 2005 currently

Safeco Insurance 2000 2005

● Job Duties : I worked in the personal lines division at Safeco Insurance. I answered calls from insureds, independent agent's and inquiries from customers needing a local independent agent. My duties also included doing Endorsements, Policy changes, answering inquiries on changes in premium, Policy cancellations and re cancels, Billing inquiry, billing breakdowns, credit card payments and general questions about coverage. I also assisted agents with commission statement inquiries,fifth car policies and was assigned as emergency coordinator because of my background as a CNA. Hearthside of Snohomish 5/2000 11/2000

Job Duties: I worked as a caregiver for up to 15 residents. My duties included helping with medication, personal care, serving meals, laundry and housework. I also coordinated activities and helped with the menu planning.

Independent Caregiver 5 /1997 11/2000

STRENGTHS

• Excellent at establishing rapport

Quick learner and intelligent

Work well with others and team player

Ability to think outside the box

Self starter, motivated and able to take constructive criticism

Dependable

* References upon request*

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