Kevin Ritchie

541-***-****

acvq5h@r.postjobfree.com

Qualifications

I have 30 years experience in systems, networking, software and customer support

Experience

**/**** - *******

Customer Support Specialist

•Telephone support, customer service

•Sales Force Tracking

•Itivity Remote Administration

•Intergy and EHS Medical software support

•Microsoft Office

•Symantec Endpoint Anti-virus

•Symantec Backup Exec

•Active directory user administration

•Linux user administration

•Lone Tar Backup

•Sonicwall Firewall

•Wireless connectivity

•HPPA compliant

10/2012 – 5/2014

Owner / Consultant

•Microsoft Office

•Teamviewer Remote

•Quickbooks

•Wireless connectivity

•Belkin, Cisco and Netgear router setup

•Network troubleshooting and setup

•Printer setup and maintenance

01/2009 – 09/2012

Systems support, Senior

•Telephone support, customer service

•Local support, customer service

•Microsoft Office

•Bomgar Remote administration

•Active directory user administration

•Deployment and inventory of laptops and hardware

•Network troubleshooting

•Proprietary software support and troubleshooting

•Printer maintenance

03/2007 – 12/2009

Deployment Specialist

•Deployment of hardware

•Migration of software and data

•Troubleshooting installation

1994-12/2008

Owner / Consultant for Schools, Courthouse, and CPA office.

•Deployment of laptops and hardware

•Network troubleshooting

•Proprietary software support and troubleshooting

•Printer maintenance

•Network security audits

•Virus removal

•Hardware repair

•Employee training for clients

•Recommendations for software and hardware upgrades

•Security clearance for courthose

1989 – 1994 Sassin's Grocery and Restaurant

Owner

1982 – 1988

Radiation / Chemistry Technician

•Tracking radiation dose for site personnel

•Supervising chemistry technicians

•Interpretation of chemistry results

•Prioritizing work activities

•Assisting in planning plant outages

•Creating and implementing plant procedures

1976 – 1982

United States Navy - Engineering Laboratory Technician

•Mechanical Maintenenace

•Nuclear specialty

•Top secret clearance

Education

Robotic Systems and Ind. Controls NRI

USN - Nuclear Engineering

Nuclear Power Protocol

Nuclear Power School

Machinist

Lake Superior State College 1974 – 1976

Water Chemistry Degree / Environmental Science

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