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Customer Service Manager

Location:
Portsmouth, VA
Posted:
July 15, 2016

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Resume:

Gabrielle Buksha

**** ****** *****, **********, ** 23321

Tel: 757-***-****/ Email: acvprr@r.postjobfree.com

Executive Summary

Creative and innovative thinker with effective office management and goal setting abilities combined with superior leadership, team building, communication, interpersonal, and presentation skills. Self-motivated with the ability to excel in a fast-paced environment; communicate effectively at all levels; manage competing priorities; and adapt readily to new challenges.

Expertise in:

Operations and Office Management

Training and Development

Cash Handling Professional

Medication Management

Personal Care Assistance

Leadership and Coaching

Administrative Support

Professional Experience

Walmart 04/2015 – 5/2016

Cashier/Cash Office Assistant

Assisted cash office manager in maintaining all store accounts.

Prepared money for the different departments at the start of each day.

Counted cash room safe by hand or machine, cross-referenced against safe log.

Handled money order and petty cash requests.

Collect money and sales receipts from cashiers and managers at the end of each shift and verified totals against receipts or other documentations.

Prepared money for bank deposits.

Prepared cash sheets, deposit summaries, audits and discrepancy reports.

Southeastern of Virginia Training Center 08/2010-03/2015

Direct Support Professional I

Documented patient behaviors and assisted with treatment modalities.

Trained patients on simple care activities such as housekeeping and grooming.

Ensured implementation of Individual Service Plans (ISPs) and documentations outcomes accurately and in a timely manner.

Responsible for safeguarding participant and residence funds and completed appropriate documentation.

Acted as an advocate for individuals in regard to community relations.

Maintained and adhered to ethics of confidentiality.

Reported any incidents, safety issues and workplace injuries immediately.

Individuals First Inc 01/2010-08/2010

Overnight Direct Support Professional I

Documented patient behaviors and assisted with treatment modalities.

Trained patients on simple care activities such as housekeeping and grooming.

Ensured implementation of Individual Service Plans (ISPs) and documentations outcomes accurately and in a timely manner.

Responsible for safeguarding participant and residence funds and completed appropriate documentation.

Acted as an advocate for individuals in regard to community relations.

Maintained and adhered to ethics of confidentiality.

Reported any incidents, safety issues and workplace injuries immediately.

CPS Collections 06/2009-08/2009

Collector

Collected on delinquent accounts and prevented financial loses.

Performed skip tracing

Approved Cash Advance 04/2006-05/2009

Branch Manager

Supervised the day to day operational functions of the branch including: vault and drawer balances; oversaw teller and customer service duties and assisted with customer transactions.

Performed pre-audits to identify and mitigate operational risk and to ensure ongoing adherence with compliance procedures.

Maintained proper tell and vault cash levels including ordering coin and currency.

Responsible for the general maintenance of the facility.

Collaborated in the hiring, training and retention of staff.

Managed staff schedules to provide adequate coverage at all times.

Manage difficult situations with customers and provided them with a resolution, information or additional options. Ensured that quick and proper response to all reasonable customer requests.

Maintained the highest level of confidentiality with all information obtained.

Education

2011 Tidewater Community College Portsmouth, VA

Public Administration (pending) also work on payroll certification

Computer/Computer Programs Skills

MS Word, Office Suite 2007-2010, Windows XP and Vista, Outlook, Access, Excel, PowerPoint, Peachtree Accounting, Internet Technology and CICS. Type 52 wpm, Word Processing, Data Entry, Ten-Key Calculator, Webpage creation and site management.

Certifications

Notary Public

CPR Certified- Current

First Aid Certified- Current

Certified Tax Preparer

Certified Medicine Technician



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