PROFESSIONAL COMPETENCIES

To secure employment with a reputable company that is committed to its clientele, employees, and

the community; where I can make strong contributions to the success of organizational goals and

continue to develop professionally.

EDUCATION

University of Cincinnati, Criminal Justice Courses, 1995-1996

KEY WORD SUMMARY

●Monitor Staffing

●Developing Business Objectives

●Continuing Ed.

●Evaluating Staff

●Communication Skills

●Mentoring

●Understanding of basic accounting procedures

●Analytical Skills

●Excellent organizational and time management skills

●Forecasting/Budget

●Train/Develop/Coach

●Presentation Skills

PROFESSIONAL EXPERIENCE

The Phelps at Residence Inn, Night Auditor Agent/Valet Attendant, April 2016- Current

Provide a personal vehicle parking and retrieval service for the hotel guest as well as patrons of the restaurant and bar

Enter all pertinent information into a prescribed bookkeeping system

Balance all revenue and settlement accounts

Review accounts and charges with guests in the checkout procedure

Reconcile hotel bank deposits to what was recorded in property management system

Doubletree By Hilton, Night Audit Supervisor, January 2015- October2015

Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise

Maintain a professional and high quality service oriented environment at all times.

Ensure the accurate completion of the daily night audit in a timely fashion.

Inform all Overnight staff of nightly activities, group and VIP arrivals

Hilton Netherland Plaza, Night Auditor Agent/PBX Switchboard Operator, October 2013- June 2015

●Audit the daily ledger to verify the totals and balances reported by various departments during the day

●Identify, research and correct any discrepancies within the ledger

●Answer and direct telephone calls through the PBX console in a polite and informative manner using professional telephone etiquette

●Monitor security cameras periodically to ensure the safety of the guest, hotel and hotel grounds

Doubletree By Hilton, Front Desk Agent/Night Auditor, April 2012-September 2013

●Check guest in/out efficiently while providing excellent customer service

●Verified customer’s identification and credit for stay

●Process all high balance and credit card authorizations

●Prepare manager on duty report and send to fellow colleagues with any updates and/or requests for their particular area

●Maintain the service recovery log; following up with each request with each particular area such as, housekeeping and maintenance

●Answered inquiries related to hotel services and amenities

Parking Solutions Inc., Office Manager, May 2009- February 2012

●Correct and submit payroll to the corporate office

●Collect, count and deposit daily revenue (cash, checks, credit card)

●Audit cashier paper work and tickets to coincide with monies collected

●Research, draft and abstract reports

●General office duties including but not limited to: faxing, scanning, copying, email, filing, data entry and ordering supplies

●Effectively managed portions of the fiscal aspects of the business

●Ensured security and confidentiality of all employee and company data/information

●Handled escalated customer service issues and complaints communicated from the client

●Addressed any discrepancies in cash with cashiers through corrective actions or matter of records

●Open and distributed mail to the proper departments

●Invoiced clients monthly statements for payment of services rendered

CERTIFICATIONS

●On Q

●Opera/PMS

●Micros

●Fosse

●Tips

LICENSURE

●CDL Class B w/Passenger and Air Brake Endorsement

*References Available Upon Request*

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