SUMMARY OF QUALIFICATIONS

A highly skilled and conscientious individual offering a variety of organizational and administrative expertise; knowledge and dexterity in the areas of leadership, administrative support, research and data collection; strong analytic and problem- solving skills and event planning. A goal oriented team player skilled to manage a variety of tasks and responsibilities simultaneously with strong attention to detail and effective oral and written communication skills. EDUCATION

MASTERS IN PUBLIC ADMINISTARTION ANTICIPATED GRADUATION MAY 2017 Cleveland State University

BACHELOR OF ARTS- GOVERNMENT & POLITICS, SOCIOLOGY MAY 2014 University of Maryland College Park, MD

EMPLOYMENT HISTORY

ACCOUNT REPRESENTATIVE AUG 2014-PRESENT

HUMAN ARC CORPORATION

§ Assist case manager and EDPNA with over 400 cases daily in obtaining social security benefits for claimants

§ Communicate daily with claimants, fax paperwork to social security, schedule interviews, submit applications,

§ Assists with billing, training employees, ad hock planning committees for events and filing withdrawals. SALES ASSOCIATE JUL 2015-PRESENT

H&M

§ Help customers find outfits the fit their personality and style

§ Work the cash register and create displays

INTERN COORDINATOR NOV 2013-MAY 2014

DEPARTMENT OF TREASURY

§ Assisted in the coordination of the “508 Accessibility Project”

§ Established work procedures and expedites workflow for internal unit

§ Prepared written, statistical and graphic reports for executive management

§ Coached and developed junior coordinators to improve quality, performance and productivity ADMINISTRATIVE ASSISTANT AUG 2013-AUG 104

UNIVERSITY OF MARYLAND COLLEGE PARK- GVPT

§ Assisted in the management of daily event calendar for Department Chair

§ Handled all incoming phone, departmental email and walk-in inquires, while maintaining filing and departmental data bases; to include electronic filling and informational systems

§ Resolved customer concerns by clarifying issues, researching and providing alternative solutions PROFESSIONAL AFFILIATIONS

EXECUTIVE BOARD MEMBER- UMCP APR 2013-MAY 2014

NATIONAL ASSOCIATION FOR THE ADVANCEMENT OF COLORED PEOPLE MEMBER- THETA NU CHAPTER NOV 2013-PRESENT

ALPHA KAPPA ALPHA SORORITY, INCORPORATED

EXECUTIVE BOARD MEMBER- UMCP FEB 2012-MAY 2014

W.E.B DUBOIS NATIONAL HONORS SOCIETY

SKILL & ABILITY

§ Possess extensive administrative, event planning, and customer service skills

§ Proficient in Microsoft Office Suite (Word, PowerPoint, Access, Excel & Outlook), SharePoint and Compass AMBER ANDREWS

7645 Pinecrest Lane - Solon, OH

acvpgw@r.postjobfree.com - 440-***-****