L U I S G O N Z A L O A C O S T A

Parque Lefevre, Panama City, Republic of Panama

(507-****-****

acvpdd@r.postjobfree.com

Focused with a comprehensive knowledge of managing and developing stores and leading staff & sales teams in sectors like clothes, footwear and accessories. Commercially aware and highly successful in driving business forward to delivering high retail standards, through increasing sales performance, business development and H.R skills. Proven ability to maximize sales and profitability through excellent service and the effective management of retail store.

EXPERIENCE

Dabsan International, S.A. - Panama City, Panama

Retail Operations Manager, (2014 - Present) Supervised operative process for Retail stores in Colombia, Costa Rica, Peru & Panama.

International Retail Supervisor, (2011 - 2014) Supervised both; operative and administrative processes for Retail stores in Honduras & El Salvador.

Store Manager, (2010 - 2011) Administrative processes for a retail store at Colon Free Zone and responsible for Wholesale to customers from countries such as Costa Rica, Venezuela,Colombia, Ecuador, Trinidad & Tobago. Store Manager, (2009 - 2010) I first started as a sales associate for 1 month, then promoted to assistant manager for a period of 3 months, and then I was promoted to store manager. In charge of all administrative and operational process for retail store in Multiplaza Mall.

Duties:

Responsible for the retail activities and control the field force to ensure high quality Store Management performance.

Accurately estimate the needs of each store location and work with the SM and DRM to solve conflicts make sure that scheduling needs are met.

Coordination of all purchase orders to the stores. Controlling the right process of price, cost and quantity by each store in the region.

Work collaboratively with marketing department, product management and sales teams to ensure achievement of sales and budget objectives by correct allocation of stores investments.

Working closely with visual merchandisers.

Responsible for organizing and implementing marketing promotions.

Support, coordinate and participate in bi-yearly physical inventory process.

In charge of bringing new retail stores to the opening process.

Skills:

Outstanding interpersonal skills and professionalism.

Experience in leading day-to-day operations while fostering a positive and open work environment.

An ability to manage a virtual workforce and effectively communicate via non-traditional means.

Experience using daily, monthly and annual performance trends.

Effective problem solving and resolution skills when working with customers and coaching associates.

Excellent presentation and coaching skills.

Key Results:

Optimization of inventory of all stores at Panama (4 Retail Store).

Opening of new Retail Stores at Peru (1 Retail Store).

Opening of new Retail Stores at Honduras (1 Retail Store).

Reorganization of talent to each Retail Stores at Peru (4 Retail Store).

Startup and opening of new Retail Stores at El Salvador (2 Retail Store).

AFS Appraisers and Consultants, Inc. - Tampa, Florida Residential Appraiser Trainee, (2007 - 2008) - Estimate the value of real property for a variety of purposes, such as to assess property tax, to determine a sales price, or to determine the amount of a mortgage that might be granted on a property.

Duties:

Inspection and valuation of residential properties at Florida, U.S.A

Work collaboratively with a team to drive growth with new and existing customers.

La Tienda del Pintor, S.A. - Valencia, Venezuela

Store Manager Trainee, (2005 - 2006) - Work with Store Manager to develop and execute plans for store to improve profitability, greater productivity and efficiency. Marketing Assistant / Sales Associate, (2004 - 2005) - Work closely with employees in functions, such as advertising, market research, production, sales and distribution.

Duties:

Know sales goal, actual sales and trends to achieve plan.

Ensure highest level of customer service is provided to all customers at all times and customer expectations are exceeded.

Ensure proper store opening and closing procedures are followed and that store is secure at time of closing.

Analyzing questionnaires.

Writing reports, company brochures and similar documents.

Organizing and hosting presentations and customer visits.

Assisting with promotional activities.

Helping to organize market research.

EDUCATION

Universidad Latina de Panama - Panama City, Panama Postgraduate in Business Management, 2008 - 2009.

UNITEC - Valencia, Venezuela

Bachelor in Business Administration, Spec: Marketing, 2000 - 2006.

TECHNOLOGY & LANGUAGE PROFICIENCIES

Computers: Strong computer skills and proficiencies in Power Point, Word, Excel and E-mail; Retail Pro 9; POS & Inventory Systems.

Language: Native in Spanish, Intermediate in English. ADDITIONAL

INFORMATION

US Citizen

Ability to Travel

No sponsorship needed

No visa required.

Willing to relocate.

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