JEAN LEONARD

813-***-****

acvp7e@r.postjobfree.com

https://www.linkedin.com/in/jean-leonard-106129m

Summary of Qualifications

CompTIA A+

CompTIA Network+

CompTIA Security+

Cisco Certified Network Associate (CCNA)

Microsoft Exchange Server 2013 (45 hour)

Active Directory (AD)

CCNA Security in progress

Proficient with Microsoft WORD, EXCEL, Outlook, Access, PowerPoint, all versions of Microsoft Windows, type 45 WPM, Internet Explorer, Firefox

WORK EXPERIENCE

IT School & Hardware/Software Freelancer, Hillsborough/Pinellas County, FL 7/2015-Present

Install/upgrade Operating Systems on Desktops/Laptops: Windows 7, 8, 8.1, and 10.

Install and configure Small Office Home Office (SOHO) wireless networks.

Install and configure application and operating systems software and upgrades.

Clean and remove all viruses and malware infected desktops and laptops.

Technician Support Consultant, MetLife/Experis (Contract), Tampa, FL 6/2015

Handled a Windows 7 Migration project through System Center Configuration Manager (SCCM).

Built/Imaged 20-30 desktops & laptops daily.

Shipped Windows 7 built/imaged systems.

Wiped hard drives of retired Windows XP systems.

Technical Support Specialist, Granite Services, Inc. (Contract), Tampa, FL 11/2014-2/2015

Used various systems to support more than 2,500 users in US, Canada, and Mexico.

Created user accounts and manage access control based on company policies.

Responsible for creating and maintaining standard core loads for desktops & laptops PC’s.

Imaged new desktops and laptops PC’s for deployment.

Joined users to company’s domain.

Upgraded hard drive & memory on both desktop & laptop PC’s.

Cleaned and removed all virus and malware infected desktops and laptops.

Recovered users’ data before replacing existing equipment.

Removed old equipment and perform data migration to new machines.

Installed, configured, and maintained desktops & laptops PC’s and peripherals such as printers.

Installed and configured application and operating systems software and upgrades.

Troubleshoot and repaired hardware and network connectivity issues.

Analyzed and identified trends in issue reporting and devised preventative solutions.

Provided deskside and remote support for issues pertaining to hardware/software/connectivity and standard applications on desktops and laptops PC’s.

Mentored other help desk personnel on hardware and software problem analysis and resolution.

Maintained inventory of installed software, managed software licensing, and created policies and procedures for upgrades.

Deskside Support Technician, Pemco World Air Services, Tampa, FL 1/2013–5/2014

Used GLPI ticketing system to support more than 300 PC users within the company.

Rebuilt from scratch dozens of both desktop & laptop PC’s.

Built from scratch mobile workstations.

Troubleshoot desktops & laptops PC’s.

Remotely installed and uninstalled applications on desktop & laptop PC’s.

Installed, upgraded, and troubleshoot all brand names of printers, i.e, HP, Lexmark, and Toshiba, etc.

Migrated Windows users from Windows XP to Windows 7 & 8.

Configured and installed brand new Windows desktop & Laptop PC’s.

Joined users to company’s domain.

Cloned desktop and laptop PC’s.

Upgraded hard drive & memory on both desktop & laptop PC’s.

Replaced display screens on laptops.

Installed external Video card on desktop PC’s to support dual monitor.

Reversed 64-bit Windows 7 & 8 to 32-bit windows 7 & 8 on desktops & laptops for compatibility with existing applications.

Rebuilt HP and Lexmark printers.

Mapped network drives for users.

Ran, crimped, and tested network cables.

Patched network cables to patch panel after testing.

Technician Windows 7 Deployment, JP Morgan Chase (Contract), Tampa, FL 11/2012–1/2013

Built/Imaged 17 desktops & laptops daily; deployed Hewlett Packard Windows 7 built/imaged systems; Retired Windows XP systems; removed all hard drives, recorded model/serial numbers of retired XP systems.

Hardware/Software Freelancer, Hillsborough/Pinellas County, FL 2/2010–11/2012

Built 500+ Desktop computers: with ATX Mid/Full size tower cases.

Installed/configured all router brands: Linksys, Cisco, NetGear, D-Link, Trendnet, Belkin.

Installed and configured Small Office Home Office (SOHO) wireless networks.

Installed/repaired all desktops/laptops brands: Dell, Toshiba, HP, Acer, Asus, etc.

Replaced/upgraded all motherboard brands, memory RAM, optical drives, hard drives, etc.

Installed/upgraded Operating Systems on 200+ Desktops/Laptops: Windows 2000, XP, Vista, 7.

Memory/RAM upgrade for desktops/laptops: DDR, DDR2, DDR3, SO-DIMM, SDRAM, etc.

Installed all EIDE & SATA hard drive brands: Western Digital, Hitachi, Maxtor, Seagate.

LCD monitors installation for Dell, Acer, HP, Asus, Viewsonic, Samsung, Hanns-G.

Laser/inkjet printers installation all models: HP, Epson, Canon, Sony, Brother MFC, etc.

Installed all different brands of scanners: HP, Epson, Canon, Visioneer, Fujitsu, etc.

Installed all wireless network card brands: Linksys/Cisco, NetGear, Belkin, Trendnet, D-Link.

Installed all optical drives: Samsung, Pioneer, Lite-on Blue-ray, Sony, Asus Black Blue-ray.

Installed/configured hardware/software firewalls: Seagate Personal Firewall, ZoneAlarm.

Remote troubleshooting using Microsoft Windows Remote Assistance, TeamViewer.

Cleaned and removed all virus and malware infected desktops and laptops.

Research Coordinator III, Western Reserve Life (AEGON), St Petersburg, FL 12/2001-2/2010

Troubleshooter for Xerox MFD’s and desktops before escalating to help desk.

Resolved network connection issues; performed basic maintenance on Xerox MFD’s.

Hosted bi-monthly PC Q&A session for staff/co-workers regarding all computer issues.

Analyzed correspondence for mergers, acquisitions, name and hierarchy changes.

Maintenance and termination of electronic agents, Broker Dealer, and subsidiaries records.

Provided customer service to agents, Broker Dealers, wholesalers, and co-workers.

Set up/Maintained commission rates and hierarchies for BD/wholesalers/subsidiaries via Excel.

IT Assistant Technician, Dade County School Board, Miami, FL 2/1996-1/1997

EDUCATION

Lasalle Computer Learning Center, Tampa, FL, Pursuing CCNA Security and CCNA Wireless Certification

Eckerd College, Computer Science studies

Miami Skill Center & Miami Dade Community College, Miami, FL, Certified in Computer Applications, Advanced Data Entry, and Office Support

TRILINGUAL: English, French and Creole.

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