Pierre D. Robinson

Phone ~ 404-***-**** Email~ acvozj@r.postjobfree.com

LONG TERM OBJECTIVE

Complete IT education. Secure position utilizing my EPIC Epicare/Ambulatory or InPatient.

SUMMARY

Focused, diversified and adaptable professional Epic Specialist with strong analytical skills in Systems Application Support, Computer Operations and PC and Desktop Support. All previous employment assignments include providing training and professional customer service. Skilled in maintaining strict schedules, and providing exceptional support. Secure position utilizing my EPIC Epicare/Ambulatory and Connect Care (v9) experience with extensive problem-solving expertise and emphasized focus on In-Patient and Outpatient template builds. Possessing strong customer service, communication, organizational and team building skills. I also have a strong working knowledge of the AS400 System, Microsoft Word, Excel and PowerPoint as well as proven Call Center Service skills.

PROFESSIONAL EXPERIENCE

Novant Health

Charlotte, NC 2/15 – 4/15

Implementation Go live Support, Elbow to Elbow Clinician support, Physician champion

Support CPOE, Smart Phrase creation, Trouble shooting day to day issues, HB support, PB support, Cadence, ASAP.

University Hospital

Cincinnati, Oh 10/12-11/12

Floor support during big bang Go-Live. Assisted with Physicians, nurses and unit coordinators. Elbow to Elbow support to staff to bridge the gap with workflow. Trouble shooting for day to day issues. Personalization appointments. One on one training for physicians. Supported Clin Doc, CPOE, Optime, Anesthesia, Radiant, Stork, ASAP, Cadence and Ambulatory modules. .

Tri-State Lab 01/12 – 08/12

Cincinnati, OH

Built and maintained test codes, physicians, and client accounts in the laboratory SIS system (Seacoast) as well as in the ordering/resulting website application (Lifepoint).

Added CPT codes to test procedures allowing the application to determine Medicare/Medicaid coverage and the ability to print ABN's

Maintained payer codes in the Seacoast billing system and in Lifepoint to allow electronic billing

Performed quality assurance audits to verify 100% result delivery.

Setup autofax/autoprint for results where applicable.

Set and perform all scanning.

Duke University 07/12 – 08/12

Raleigh, NC

Supported hospital staff Epic.

Assisted with training with trainers and preparing for go-live.

Assisted with smart text, and smart phrases, and smart tools

Assistant with phone support and tickets.

UHS 04/11 – 10/11

Greenville, NC

Supported hospital staff with all levels of Epic. nursing and physicians with CPOE, CLINDOC, ASAP ED, PEDS ED and STORK, in PACU 1 & 2, L&D, ICU, PEDS, PICU, NEUROSCIENCE, CARDIANT AND RADIANT, and PAIN CLINIC AMB.

Assisted with phases of care, assisted with go-live first level tickets.

Assisted with first level smart phrases and text and user set up on patient list.

Assistant lead rounder for floor support.

Profero Solutions; Connect Care 10/10 – 01/11

Bon Secours St. Mary’s Richmond, VA

Supported nursing and physicians with CPOE, OPTIME, CLINDOC, ASAP ED, PEDS ED and STORK, in PACU 1 & 2, L&D, ICU, PEDS, PICU, NEUROSCIENCE, CARDIANT AND RADIANT and PAIN CLINIC.

Assisted with phases of care, sign and reviewing of orders within navigators, releasing transferred orders, scanning patients and med. Adding devices.

Provided excellent support with smart phrases/ smart text.

Rounding units and accessible when needed.

Trouble shooting Epic System. Documenting unresolved issues by writing e-tickets/HEAT advisories.

Healthcare Solutions EHR Analyst, The Polyclinic Seattle, WA 09/09-10/10

Charting tools preparation and advance charting tools. Assisted in Go-Live prep. Assisted with one on one training with physicians

Assisted with Clinic Readiness and smart tools build. Assisted in work analysis

Deliver system functionality. Liaison between Physicians and Nurses and Epic team build,

Abstract Patients Charts

Healthcare Solutions, Christ Hospital Cincinnati, OH 01/09-09/09

Provided support to the Medical Assistants, Physicians, and Nurses, with their day-to-day activities during the Go-Live Epic implementation.

Utilized EPIC Software

Provided Unit Support /Epic Implementation.

Assisted with workflow activities. Created Smart Tools and provided assistance as needed

Supporting IP Nursing units, burn units, Labor & Delivery, Stork

Provided 1 on 1 training to Nurse Practitioners, and Physicians.

References Are Available Upon Request

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