Joyce Dillard

Address: *** ****** **** ** ****: Riverdale: State: Ga Zip 30296 Phone: 770-***-**** Email: acvow4@r.postjobfree.com

Objective

Join an established and growing company at a challenging and rewarding position as a customer service representative, with an organization that will allow me to utilize my skills, seeking position with career growth professional development

Professional Profile

Hard worker, committed to learning new skills and applying them with highest quality possible.

Flexible, work well with other team members.

Ability to use general office equipment, including computer systems and software programs such as Word, Excel, PowerPoint, Outlook, as well as Medical Data Entry programs.

Strong typing and data entry skills (attention to detail)

Excellent verbal, written, and creative problem solving skills

Knowledge, Skills and Abilities

Good communication and persuasion skills

Supervised a staff of 200 or more

Processed cash and credit card transactions

Made sure policies and procedures were being followed

Answered phones, generated shift end reports and totaled all orders received

High motivation,energeric and attractive performance

Process loans and close loans

Professional Experience

Title: Property Manager Employer Name: Public Storage 01/29-/2013-07/30/2015

Overseeing 391 units assist reservation and walk in customer in person and on the phone

Manage,verify,balance cash drawer, prepare and made daily deposits

Conduct a daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.

Consult sell and upsell to customers merchandise such as boxes, tape etc. Also ensure the appearance of the property is safe and welcoming.

General Manager Employer Name: B & M Restaurant 01/2005-11/2012

Worked with the owner to perform the daily operation of the restaurant.

Delegated jobs to manager,-Asst managers,cooks,cashiers within the restaurants

Overseeing six restaurants and there daily operation.

In charge of hiring process, finalized all termination, orientation of all new employees, and to make all work schedules out for all 6 location.

Assisted in the promotion of sales and all menus items.

Assistant manager: Employer Name: Charter One Bank: 03/1994-07/2008

Worked with customer opening and close checking accounts.

Supervised a staff of 6 employees daily.

Required to handle all audits, balance atm machines, order cash for the vault

Ran branch when the branch manager were in or out of the office.

Ran cash drawer when needed.

C.N.A/Nurse Tech Employer Name: North Oaks Hospital 07/2008-10/2010

Genuine empathy and compassion for the sick, and possess both physical strength and emotional endurance.

Team player, proficient at multi-tasking, expert with bedsides manner, follow directions pay attention to details and be responsible and safe.

Verbal and written communication skills

Certified in CPR.

Take vital signs, personal hygiene, assist patients with the bedpans and dress, and feed patients.

Assist nurses with Foley, and IV and I were a monitor tech temporary when needed.

Customer Service Agent Employer Name: Alorica Call Center 09/22/2015 present

Answer inquiries by clarifying desired information, researching, locating and providing information.

Resolves problems by clarifying issues, researching and exploring answers and alternatives solutions: implementing solutions, escalating unresolved problems.

Fulfills customers’ requests by clarifying desired information, completing transaction: forwarding requests

Maintains call center database by entering information

Make payment, enroll and disenrollment members in AARP

Dispatcher Employer Name: Uptown Cleveland Security 01/01/2000-12/30/2002

Received incoming emergency calls

Prioritizing calls based on the nature of an emergency

Providing instruction on –life saving emergency medical intervention, and dispatching the proper emergency personnel

Also had all officer patrol all units

Honors & Awards

Dean List, Brown Mackie College – Atlanta 2014 /Brown Mackie College- Associate of Applied Science Degree in Medical Assisting-2015

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