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Management Customer Service

Location:
Newark, NJ
Posted:
July 13, 2016

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Resume:

*** ******* ****, (C): 856-***-****

Voorhees, NJ 08043 (E): acvort@r.postjobfree.com

Principle Consultant ~ HIE Project Management and Development

Versatile holistic performance-driven analyst professional with experience in providing business solutions that enhance productivity, improve quality, drive sustained business performance, and maximize revenue potential. Professional manager with a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills. Flexible, positive, responsive to change and capability to streamline business processes and to ensure that they are aligned with the business goals of a corporation.

NOTABLE CAREER HIGHLIGHTS

-Senior design and development lead for build of C-CDA for large Medicaid insurance payor

-Lead team during implementation and build of new technology for CCD’s to downstream system’s

-Strong working knowledge in IHE Standards including CCD, C-CDA, XDS.B, XDR, XML and DIRECT messaging.

-Experienced in Designing, developing, testing, and implementing HL7 v2 and v3 interfaces.

-Expert in complex connectivity transport design and solutions using HTTPS, SSL, VPN,TCP/IP, and Web Services.

-Solid understanding of SDLC (methodology) with waterfall and Agile methodologies.

-Provided guidance and support for HIE,EHR Go-Lives while also working with programmers to design and developed custom HL7 rules for charge interface to post into PMS.

-Extensive knowledge on enterprise integration strategies for HIE (Healthcare Information Exchange, CCD (Continuity of Care Document) third party medical device integration such NextGen,Cerner, Jiva, Facets, Siemens, GE Centricity,

-Expertise executing project management functions including project planning, business requirements, technical design, systems specifications, and project deliverables.

-Oversaw multiple projects simultaneously including facilitation of meetings, management of team and communication to senior leadership.

-Adept at extracting and analyzing business data to highlight issues and opportunities in the business using available technology

-Proven record of maintaining customer data with confidentiality and in the easiest retrievable format

-Acknowledged for receiving feedback from project employees and determining project completion date.

-Sophisticated technical skills and a passion for resolving complex problems or business challenges through innovation.

-Strong ability to define meaningful cause and effect situations related to training objective and demonstrate extensive knowledge of the current software application and be defined as “super-user” of all applications.

Excellence Sphere

Project Management

Business Analysis

Traceability Matrix

Stakeholder Analysis

Requirement Elicitation

Relationship Management

Customer Service

Stakeholder Management

Process Improvement

Information Technology

CAREER CHRONOLOGY

Aug 2015 - Present Amerihealth Caritas

HIE Senior Mirth Developer

-Implemented and stood up Mirth Appliance and Mirth Connect as the foundation for Internal HIE.

-Responsible for establishing connectivity with external parties and internal security gate way using IBM middleware product DataPower.

-Development and design of C-CDA document using Mirth connect to aggregate data from multiple claims, demographic and clinical systems and create one longitudinal clinical record.

-Responsible for transport of C-CDA document using XDS.B and SOAP messaging protocols from Amerihealth Caritas to the State of Michigan, Louisiana and Nebraska.

-Development of Web Service Interfaces that call ESB services using SOAP messages, sending responses and also adding MTOM attachments.

-Created Encapsulated PDF in encoded to Base64 and sent across in C-CDA messages.

-Working on design, development, test and implementation of all inbound and outbound HIE interfaces.

-Responsible for verification and validation of inbound HL7 messages.

-Delegating tasks and outlining responsibilities between teams and individuals to ensure the projects are executed efficiently.

-Created interface to parse then insert data into Clinical Data Repository.

-Consultation for HIE future growth and architecture with all Senior Leadership.

-Interview and provide feedback to client regarding selected Mirth candidates.

-Attending daily scrum meetings, discussing on user stories and issues.

-Mirth Connect: Working on Channels(Source connections, Filters, Transformers, Destination connection)

-Collaborate closely with other team’s leads such as QA and Scrum masters to ensure deadlines and deliverables are met.

-Overseeing and delegating development work to additional Mirth resources to align with client’s needs.

-Manage Mirth Appliance this includes, software and database upgrades, network configurations, user management, backups ect.

March 2015 - Present Fresenius Vascular Care

HIE Administrator

-Assisted in implementing and standing up Mirth Appliance and Mirth Connect as the foundation for Internal HIE.

-Implemented DICOM Images from PACS system to Nextgen EHR using Rosetta and Mirth connect

-Development of Syndromic Surveillance messages from Nextgen to State of Michigan using Rosetta and Mirth Connect.

-Consultation for HIE future growth and architecture with all Senior Leadership.

-Experience working on real time, batch and file transfer interfaces using various message transfer protocols such as TCP/IP, Web Services, FTP, SFTP.

-Creating interfaces from scratch, updating existing interfaces, and migrating interfaces for EMR application software upgrades and integration engine version upgrades.

-Installing an updating Mirth Connect integration engine and associated applications for interface development.

-Using Mirth Connect dashboard to create interface channels, configure source and destination, adding filters and transformers, mapping data, testing connectivity and channel deployment.

-Writing complex transformations following specification documents using JavaScript on Mirth integration engine and updating existing code as needed.

-Developing interfaces for various transaction types as per specification documents: ADT, ORM, ORU, MDM, DFT, SIU, etc.

-Configuring transfer protocols as per the requirements, initiating file transfer and setting up and enabling database connections for message repository.

-Writing SQL queries for creating translation tables in the databases for interfaces that require them for mapping data.

-Deploying channels to enable the interfaces in various environments as needed including development, UAT, staging and production environments.

-Manage Mirth Appliance this includes, software and database upgrades, network configurations, user management, backups ect.

Sept 2014 – Mar 2015 Nextgen Healthcare

HIE Software Engineer

-Assist clients in implementing interfaces to multiple systems inbound and outbound from HIE including Laboratory, Radiology and Ambulatory systems.

-Installation, configuration and ongoing support for Nextgen HIE clients

-Resolve support and issue tickets post implementation.

-Monitoring error logs, troubleshooting and resolving the errors in a timely manner to ensure efficient transfer of HL7 messages from source to destination applications.

-Providing interface support during and after go-live, addressing any issues that may arise and monitoring the interfaces to ensure full functionality.

-Writing SQL queries for creating translation tables in the databases for interfaces that require them for mapping data.

Jan 2011 – Sept 2014 Virtua Health

Business Analyst

-Testing and assistance in implementing interfaces to multiple systems inbound and outbound from HIE including Laboratory, Radiology and Ambulatory systems.

-Assess user requirements, procedures and problems to create or improve a system and apply quantitative methods to study and make recommendations regarding various business issues.

-Foster open communication with the client and provided quality client support.

-Accelerate daily tasks such as providing file uploads; code set management; patient opt-out's; patient purge/merge updates and facilitate calls for integrations.

-Cross-map and normalization of CDM code updates

-Hold full responsibility for resolving daily rejected HL7 messages and identifying solutions to prevent them in the future.

Jan 2009 – Jan 2011 Virtua Medical Group

Practice Management System Trainer

-Championed in creating custom edits within the GE system to ensure security and correctness of claims and custom reports using access when data is too large to manipulate in other reporting programs.

-Mentored new trainers on GE system, policy & procedures as well as delivery techniques and articulated administrative processes for policy implementation.

-Implemented and coached physician’s offices on charge interface and developed and maintained specific training materials associated with training programs for the practice management software.

-Appraised and identified training needs specific to practice-site operations, specifically those that have an impact to the revenue cycle.

-Actively engaged in both group and one-on-one training for staff, managers and clinicians employed by the practice.

-Evaluated HL7 messages daily for errors and update EMR as needed to eliminate additional errors.

-Thrived in team environment to plan and test for multiple EMR interfaces.

Jun 2004 – Jan 2009 First Care Consulting

Senior Account Manager /Billing Manger/Report Writer / Trainer

-Assisted Physician’s Offices by offering technical support for patient accounting software and aided the business development initiatives, which resulted in expanded customer base.

-Communicated with customers on a daily basis, developed and delivered presentations to customers.

-Collaborated with practices to reduce A/R by utilizing online tools and programs available today and tracked interns work schedule and progress within the company, then reported it back to school coordinator.

-Responded to support calls pertaining to software and walked client through correcting problem, provided on-site training for patient accounting software, Front Desk workflow & Reporting.

-Ensured claims and follow-up were completed in a timely matter by billing service staff.

EDUCATION

BS in Information Technology, Capella University Expected 2016

TRAINING / CERTIFICATION

Mirth Certified- Certificate, Mirth Corporation 2014

EHR NextGen Certified Professional (NCP)- Certificate, Nextgen Healthcare 2014

HL7 E- Learning Course – Certificate, HL7 International 2012

Medical Administrative Assistant Certificates, The Chubb Institute 2004

TECHNICAL EXPERTISE

Alere HIE, MIRTH Connect, MIRTH Appliance HL7 v2 v3, JavaScript,DataPower, Adobe Captivate, Alere Analytics, Siemens EAD, Cerner Millennium Interfaces, Rosetta, PACS – PICOM/DICOM, SQL, ODBC, NextGen EPM and EHR, MediNotes EMR, Report Writer, Crystal Reports & Business Intelligence, CPT, ICD-9, Microsoft Office Suite, GE, IDX, Centricity Practice Management System, Medisoft & Lytec Practice Management System, Javascript

Excellent references available upon request



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