Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Lexington, KY
Salary:
38000
Posted:
July 14, 2016

Contact this candidate

Resume:

Aamra Varcie

**** ******** *****, *********, **- 40509

Residence No: 859-***-**** Email: acvo6j@r.postjobfree.com

EDUCATIONAL QUALIFICATION

●e-MBA in Human Resource Management: 2009- 2011 :

M.E.T League of Colleges- Mumbai, India

●Masters of Commerce (M.Com) in Management : 2005 - 2007

H.R College of Commerce and Economics - Mumbai, India l

●Bachelors of Commerce (B.Com) in Travel and Tourism Management and Accountancy

H. R College of Commerce and Economics - Mumbai, India

HR SOFTWARE SKILLS

●ERP

●PeopleSoft

●Kronos

●MSOffice

CAREER HIGHLIGHTS

Organization: Smartcare Urgentcare Duration: May ’16 – Present

Designation: Human Resource Manager Location: Atlanta, GA

Role & Responsibilities

●Heading HR for 6 locations

●Time keeping and scheduling

●Payroll Processing

●Sourcing and Recruitment life cycle

●Created job requisitions and background checks

●Induction and employee manual

●Onboarding paperwork

●HR Procedures and Processes Implementation

●Ensured HR Compliances are met

●Ensure Healthcare compliances are met

●Handle Employee engagement activities

●Handle Employee Grievances

Organization: Sears Holdings Corporation. Duration: June ’13 – October ‘13

Designation: Human Resource Supervisor Location: Lexington, KY

Role & Responsibilities

●Payroll and Attendance Processing

●Sourcing and Recruitment life cycle

●Created job requisitions and background checks

●Induction

●HR Procedures and Processes Implementation

●Ensured HR Compliances were met

●Handle Employee engagement activities

●Handle Employee Grievances

Organization: TravelPort Holidays India Pvt. Ltd. Duration: October '11– February ‘13

Designation: Human Resource Manager Location: Mumbai, India

Role & Responsibilities

●Handled entire HR operations and compliances

●Maintained an Employee Database and Leave Management

●Compensation and attendance processing

●Ensured payroll and tax compliances were met

●Compiled and budgeted salary and expenses

●Manage bi – yearly Performance Management System

●Formed KRAs and KPIs

●Designed a Reward and Recognition Programme for Employee

●Handle Employee engagement activities and grievances

●Created and conduct Induction programmes

●Editor of In-house Magazine - Sharpener

●Conduct training in Business Communication

●Recruitment life cycle from sourcing to induction

●Managed recruitment consultants and benefits suppliers

Organization: J C Penneys Duration: August ’07 – September ’08 Designation: Sales Manager Trainee Location : Lexington, KY

Role & Responsibilities

●Ensured implementation of company policy and procedures

●Ensured compliances were met

●Recruitment life cycle and Coaching

●Analyzed Sales and Merchandise reports

●Customer service management and employee staffing and scheduling

Organization: Rite Aid Duration: March '14 - April '15

Designation: Assistant Store Manager Location: Lexington,KY

Role & Responsibilities

●Managed store operations

●HR functions of recruitment, payroll and employee management

●Merchandizing and Customer Service Management

Organization: T-Trounce Institute Duration: August '14 - February '15

Designation: Conversational English Trainer Location : Allahabad, India

Role & Responsibilities

●Interview and Resume building training

●Conducted mock interviews

●Personality development coaching

●Communication training

Organization: Hamidia Girls Degree College Duration: July '15 – February ‘16

Designation: Guest Lecturer Location: Allahabad, India

Role & Responsibilities

●Taught business communications and marketing

●Fashion Merchandising and Marketing

INTERNSHIPS

Winter Internship

Organization: Advantage Raheja Duration: January ’11 – April ’11

Project: Human Resources Location : Mumbai, India

Role & Responsibilities

●Recruitment Life Cycle

●Designed an Induction Program

●Detailed research and giving crucial inputs for updating the current website

●Created an employee database on ERP

●Reframed the Policy Manual encompassing Performance Management Systems

●Did Compensation Benchmarking for Real Estate Industry

Summer Internship

Organization: LBi India Duration: May ’10 – July ’10

Project: Employee Engagement and Retention Location : Mumbai, India

Role & Responsibilities

●Did internal branding and internal communication on website

●Reframed travel policy for the organization

●Compiled a Skill Matrix

●Designed an Induction programme and prospectus

●Conducted Psychometrics i.e. ABC and MBTI

ADDITIONAL INFORMATION

●Authored articles in ‘Seventeen India Magazine’

●Learnt Urdu, Marathi and French (Read, Write and Speak)

●Hobbies include travelling, solving crosswords and style blogging

●Linked Address : https://www.linkedin.com/aamravarcie/

●US Greencard Holder



Contact this candidate