acvnzt@r.postjobfree.com 619-***-****

Alberto Isida

Career Focus

Seeking a position where I can further develop my skills, experience and knowledge. Education

Bachelor International Business Admin– Universidad Autonoma de Baja California, Tijuana BC 2006 AA International Business Admin– Southwestern College Chula Vista CA 2003 Programming and Software Skills

Microsoft Windows, Microsoft Office (Excel, Word, Outlook, PowerPoint), Peachtree, QuickBooks, Bartender Label Maker Program, Epicor & SAP MRP System, UPS/Fedex software. Accomplishments

● Coordinated a shipping department with high volume of incoming and outgoing product.

● Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

● Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

● Investigated and analyzed client complaints to identify and resolve issues.

● Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

● Successfully managed production floors to meet production goals.

● High level of communication with customers in regards to production processing and product development.

Summary of Skills:

Bilingual Spanish/English

Project management

● Problem resolution

● Deadline-oriented

● Employee training and development

● Microsoft office proficiency

● Result-oriented

● Strong problem solver

● International shipping

● Inventory control

● Six Sigma lean manufacturing

● Employee relations

● Multi task

● Strong interpersonal skills

● High organizational skills

● Detail oriented

● Reports

● Labor relations

● Active listening skills

● Seasoned in conflict resolution

● Courteous demeanor

● Customer Service

● Sales

● Planning/Coordinating

● Accounting/Bookeeping

● Forklift operation

Professional Experience

Logistics Manager / Production Planner / Customer Service PG USA Inc., Chula Vista CA 03/28/2008 – 02/23/2016 Managed logistics and coordinated production control for a manufacturing company as well as clerical tasks and customer service.

Highlights:

● Managed shipping for finished production orders via UPS, FedEx and Trucking Carriers.

● Handled national and international shipping documents such as commercial invoices, certificate of origin, BOL’s, airway bills,shipping labels and packing slips.

● Production control for open orders such as sales order entry, job scheduling, QA assurance, Created production packages (Pick Tickets, Work Orders & Purchase Orders).

● Helped in new product development (BOM,BOO,Minutes,Sample,Cost)

● Solved production issues to ensure timely deliveries.

● Managed production orders with tight deadlines.

● Elaborated sales forecast reports.

● Monitored product GPM.

● Communicated effectively with vendors to plan and produce their products according to product specifications. Established strong business relationships with vendors to gain support and effectively achieve results.

● Entrusted to manage production department in manager’s absence.

● Guaranteed positive customer experiences and resolved all customer complaints.

● Built production process as well as Picture Process Maps for company structural purposes using MS Excel programs.

Order Puller

No Boundaries Inc., San Diego CA 11/2007– 03/2008 Filed order received and paid attention to order details for accuracy. Highlights:

● Pulled orders from production desk.

● Ensured that quality check was performed.

● Address any misprints and false quantities.

● Inspected items for quality & qty and any evidence of defect.

● Transported pulled items to next stage in production line.

● Updated wo# information into database.

● Translation Spanish/English.

Production Manager/Payroll/Buyer/Customer Service

PK Industries Inc., Chula Vista CA 04/2005– 08/2007 I was Responsible for the management, supervision and control of the manufacturing processes as well as clerical duties.

Highlights:

● Planned production schedules.

● Estimated, negotiated and accorded budgets and timelines with clients and managers.

● Overview production processes.

● Re-negotiating timescales or schedule if necessary.

● Selecting, ordering and purchasing raw materials.

● Supervised staff performance.

● Weekly payroll.

● National & International shipping.

● Answered phone calls from customer.

● Phone and online sales.

● Translation Spanish/English.

Bookkeeper / Administrator

Campos Produce, San Diego CA 02/2004 – 04/2005

Maintained up to date all financial books, transactions and office operations including creation of reports needed by owner and collection of money from customers. Highlights:

● Maintained files and database up to date.

● Prepared reports (budget & expenses), present memos & correspondence.

● Monitored office operations.

● Tracked office supplies inventory & approved new orders.

● Payroll management.

● Banking (deposits & reconciliation)

● Accounts payable / receivable

● Maintained petty cash funds.

● Collection of money from customers.

● Translation Spanish/English.

● Helped in warehouse duties if necessary.

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