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Customer Service Manager

Location:
Randburg, GP, South Africa
Posted:
July 12, 2016

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Resume:

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Kershnee Sankar

Honeydew, Johannesburg 46 Pebble Beach, Jackal Creek Golf Estate, Boundary Road Mobile: 082-***-**** or 072-***-**** Email: acvnte@r.postjobfree.com I am a goal-oriented individual with over ten years’ experience within the financial management and accounting industry. I have demonstrated outstanding people skills and excellent management skills. All the positions I have held have been customer service orientated and I’ve always had a knack for communicating with people the easy-going and the difficult alike and I’d love to bring that skill to your organisation. In addition to this I have a great understanding of mathematics; I am detail oriented and enjoy working with data. I am also very good at following budgets and creating reports. I am respectful, orderly, persistent, and practical. I like working with numbers and good at following instructions. I make sure that systems and projects work efficiently and effectively for all involved. I’m also a fanatic for details – particularly when it comes to presentation. I regard myself as being meticulous, reliable and responsible and would prove to be an asset in any corporate environment.

Age: 33

Nationality: South African

Driver’s License: Code 08

Period: 2 December 2013 to 31 May 2016

Company: Electromode (Pty) Ltd

Job Title: Financial Manager

Job Description:

• Medical Aid Administrator: Add and delete staff, organize meet for plan changes once a year. Inform staff off any changes.

• Provident Fund Administrator: Add and delete staff, facilitate withdrawals/ Trf, organize meet for plan changes once a year. Inform staff off any changes. Monitor Insurance coverage for staff

• Office Manager: facilitate printer/network/computer/email issues with IT, liaise with landlords on issues, Update photocopy/scanner email details, communicate to staff about general issues, Facilitate Alarm changes, Organize / Track Key holders, Handle sub tenants, add items to Insurance, claims, check policy adequate, Order new access Cards & Get them programmed, Interact with IT & VOIP phone system company - codes & system needs

• HR & Payroll Manager: Employment Contracts, Employee Resignations, Employee Leave & schedule & Daily sign in, manage all support staff - Driver, cleaner, handy man, receptionist, Maintain Staff files & documents, make sure Pastel payroll is on latest release, Load monthly salaries & Salary Slips, Weekly casual wages, keep track of deductions / Loans, register and deregister UIF, manage garnishing orders, organize Annual shutdown in December, Get new email addresses set up/ old ones forwarded, Bonus & annual reviews

• Bank: Monitor signatories with the banks, Checking Daily of all accounts, Loading & Releasing payments, ensure all royalty money is moved to the money market account, Forex Royalty payment out and in, Reserve Bank Beneficiary Applications, Cash flow, Monthend creditor payments, Salary file imported, Banking Limits - line and batch, Beneficiary maintenance, Maintain all aspects of the banking portfolio with NED & STD Bank relationship managers

• SARS: EMP 201 PAYE, VAT 201, E-Filing Submissions Summary Profile

Personal Information

Work Experience

2 P a g e

• Financial Manager: Keeping track of the company entities, Year Ends & pastel roll overs for all companies, check all company ledgers, creditors, debtors, yearend adjustments, prepare all for auditors to come in and do checks and sign off, Guarantees File for assets, Vehicle Files, sign off petty cash, sign off drinks order, Oversee filing system & Archiving for Accounts, Capture EM Bank accounts in pastel, Check & Capture Distro Statements in pastel & process invoices, Handle the weekly & monthly wages paid to the casual staff, Change the backup drive weekly for the server backups, Backup accounts stuff weekly onto drive, Check & Capture the Distribution statements into Pastel. Review of all Distribution & License deals to Artist to ensure all cost are passed on and the company does not run at a loss. Follow up with accounts assistant or relevant people for Debtors payments/ age analysis, Check & capture & sendoff recons & handle payments for Creditors, Check & Capture Royalty statements & handle the payments - Local & International, Raise invoices to tenants & follow up payments, Process all of International partners payments & recon his account, Turnover / sales / departments summary schedule, Cashflow statements for monthend, Check and capture petrol/fleet card statements, Check & Maintain inventory system on pastel. Arrange with the warehouse for yearly stock counts for audit purposes. Analyze quarterly stock on various Artist accounts to ensure that internal manufacturing & direct stock distribution is kept according to internal protocol. Quarterly meetings to be held with artist to discuss stock movement & a marketing analysis to get the sales revenue up for slow moving stock to be sold. Assist with balancing stock and query the variances with the warehouse and internal staff responsible. Oversee credit applications we submit, Process Credit Apps - people applied with us, Check all manual forex invoices raised, mark as paid, raise in pastel.

Period: 20 April 2009 to 29 November 2013

Company: Pasco Risk Management (SA, UK, USA & Middle East Asia Pacific) Job Title: Group Financial Controller

Job Description:

• Processing of all Customers Files & Set Up, Processing of Customers Invoices & Credit Notes. Processing of monthly Interest to clients were applicable, Processing of Monthly Exchange Rates, Processing of all Supplier Files & Set Up, Processing of Supplier Invoices & Returns, Preparation of monthly creditor reconciliations & Loading of supplier payments on the bank, Control of Petty Cash. Processing of Journals (General, Customer & Suppler), Processing of Cash Books (SA = 8, UK = 7, USA = 1 & Meap = 2), Bank Recons across all continents, VAT Preparation for SA & UK Company, Weekly Income Statement Comparison, as well as Weekly Management Reports. Weekly Back Up’s of Pastel, Preparation of Audit Files and Assist with Queries across the Continents. Assisting all investigators with financial knowledge on projects. Ensuring all Expenses Case Related are billed to the Clients. Ensuring that Caseware (Project Billing Software), was up to date according to investigators time sheets. Weekly/Monthly project analysis meetings held to ensure that all cases were in line with the client’s budget and all extra expenses were signed off prior to billing. Period: June 2005 to October 2008

Company: Leaf International Communications

Job Title: Inventory Manager

Job Description:

• Capturing of stock transfers on Great Planes-Posting.

• Capturing of demos and swap transfers on Great Planes to relevant Warehouses-Posting, Backup to file printed batches that are posted on GP, Dispatching of accessories and devices for customer orders. Dispatching of stock to various Leaf branches & capturing transfers on Great Planes. 3 P a g e

• Control of the safe & stock – housekeeping, Manage Courier/Outbound deliveries from shop. Packaging of stock that goes out from Fourways, Exports, regional & corporate.

• Stock count on a Friday & email spreadsheet to Management & sales staff.

• Stock count on last day of the month and with various warehouse counts, GP variance report & management thereof assisting in locating variances.

• Analysis of stock levels & recording of stock, Receiving and checking of stock. Receive accessories into stock. Record keeping/Filing, matching system to documentation.

• General Admin duties, Shop Display, Analysis per model sales through RMA and OBF - Once received, to reconcile imei of RMA physical unit against list provided.

• Package RMA units and label outside box with address & RMA number. Assist Supply chain co-ordinator & Supply Chain Manager if necessary.

Job Title: Creditors Controller

Job Description:

• Ensure timorous payments of all amounts due to vendors for purchases of services & goods supplied. Follow up on all outstanding invoices as per supplier’s statements. To ensure invoices are recorded and paid timorously. To ensure invoices are appropriately matched to purchase orders. Preparation of monthly creditor reconciliations and prompt clearing of reconciling items all payments to be processed within specific payment terms. Trade reconciliations to be prepared 5 working days before payment due date. Reconciling items to be cleared before next payment is due or the following month end, whichever comes first. Accurate and daily processing of invoices, check valid authorization and charge codes prior to processing, Allocation of payments to the respective invoices on GFIS, ensure correct banking details are loaded on FNB, Processing of EFT payments on the FNB system for payment via EFT, adhere to all deadlines set by management. Build relationships with suppliers and respective department admin staff. Respect total confidentiality on all financial information. To retrieve creditor invoices as and when requested by Management, To file documents timorously and in a manner that allows for easy retrieval, To ensure processing of invoices complies with Vat and Tax legislation. Job Title: Senior Debtors Controller

Job Description:

• Customer Service, Debtors Recons, Credit Control, Completion of daily sales and Cost of sales reports, Daily capture of debtor’s receipts, Update customer database. Filling of Debtors invoices and signed delivery notes, Approval of all new contracts and credit applications, Maintenance of all transactions e.g. cash / eft / cheques. Running weekly reports of the debtors aging, Processing Monthly Statements. Handling all telephonic & written queries, Petty Cash. Processing of cash books as well as bank recon. Period: 25 May 2004 to 21 February 2005

Company: Mez’e Foods CC

Job Title: Debtors Clerk/ Reception

Job Description:

• Invoicing, Dealing with all Customer queries. Involved in client liaison and customer consultation for new business applications. Processing Orders, Cash Payments, Transfers, Cheques, Handling Monthly Accounts, Invoice Queries and Account Queries, Taking of Telephonic Orders, cleaning up accounts – match open items, Handling Age Analysis, Following up on outstanding funds, Control of non-paid invoices & cash accounts, Filing of Invoices/salesman invoices, Handling salesman queries. Telesales, Cash Shop, Petty cash, Control of filing/storing of invoices, Sales Analysis. Faxing/Typing, Data Capturing. 4 P a g e

Period: 9 April 2003 to 25 May 2004

Company: Fit Success Footwear

Job Title: Junior Bookkeeper/Administrator/Reception Job Description:

• Processing and Data Capturing of Orders, new applications, etc, Sales orders, Tax invoices, Credit notes, Goods received notes, Supplier invoices, Returns & Debit inventory journals. Stock counts, Cash book entries together with bank Reconciliation, Filing, Faxing, E – Mails, Data Capturing, Dealing with customer queries as well as the running of five retail stores. Handling all telephonic & written queries, including typing of all correspondence.

Period: January 2001 to December 2002

Company: Salon Ani Hurby

Job Title: Receptionist/Personal Assistant

Job Description:

• Setting up and maintaining an appropriate filing system, both paper and electronic. Performing a full secretarial and administrative function (including: diary management, call screening, setting up appointments, minute taking, etc.). Customer Service, dealing with all Customers queries, involved in client liaison, Data Capturing, Customer consultation for sales of products, Typing of all correspondence, Faxing & Filing, Daily banking, Payment of Creditors & Debtors, Bad Debt collections Temporary Employment

1. Period: 10 November 2008 to 17 November 2008

Company: Lafarge Cement

Job Title: Creditors Controller

Job Description:

• Capturing of Creditors Invoices on J D Edwards, follow up on all outstanding invoices as per supplier’s statements, Preparation of monthly creditor reconciliations and prompt clearing of reconciling items all payments to be processed within specific payment terms 2. Period: 18 November 2008 to 20 February 2009

Company: Ericsson SA

Job Title: Customer Logistics Manager Support

Job Description:

• Maintaining a strict control over the Block list and ensuring that all GRN’s are processed, Handling of all queries pertaining to the block list, Processing of all Invoices & Credit notes & Purchase Orders for the Services Division

5 P a g e

3. Period: 23 February 2009 to 17 April 2009

Company: Urban Brew Studios

Job Title: Creditors Controller

Job Description:

• Capturing of Suppliers Purchase Orders & Invoices, Follow up on all outstanding invoices as per supplier’s statements, Preparation of monthly & Weekly creditor reconciliations. Preparation of payments.

Name of

Institution/Course

Qualification Year

Nilgiri Secondary

Matric (English, Afrikaans, Mathematics, Accountancy, Biology, Computer Studies)

2000

Practical Accounting

Course- Diploma

Received

• Financial Statements & Year - end Adjustments

• Stock (Lifo, Fifo & AWC) : Gross Mark - up % & Gross Margin %

• Partnerships : Gross Profit %, Net Profit % & Return on Owners Equity

• Close Corporations & Companies : Current Ratio, Stock Turnover,

• Debtors & Creditors Days

• Asset Disposal & Fixed Asset Registers

• Cash Flow

18 November

2006

Safcor Panalpina Client

Export Workshop

• The export concept

• Documentation requirements

• Exchange control regulations

• UCR No’s

• Inco terms

• Methods of payment

• Methods of transport

• Estimates

• The export process

25 October

2006

Basic Bookkeeping

Course – Diploma

Received

• Nature and Purpose of Bookkeeping

• Basic Bookkeeping Rules – Value Added Tax

• Basic of First Entry – Journals

• Posting to the General Ledger

• Control Accounts

• Bank Reconciliation Statements

• Creditors Reconciliation Statements

• Payroll and Statutory Returns

• Salaries and Wages Register

23 June 2006

Fluent in English and Intermediate Afrikaans

Education

Languages

Computer Skills

6 P a g e

• SAP

• J D Edwards

• Microsoft Dynamics Great Plains V9

• Pastel Version 4, 5, 6, 7 & 8, 10 & 11

• Microsoft Office/Word, Excel, Powerpoint, Internet, E-mail, Open Office, Novell To be provided upon request.

References



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