John Conley, PMP acvnig@r.postjobfree.com 303-***-****

Active Certifications:

Certified Paralegal (CP) National Association of Legal Assistants (NALA)

(In progress. Exam completed. Results due July, 2016.)

Project Management Professional (PMP) Project Management Institute (PMI). Currently active 2001 – 2020.

Education:

Georgia State University MBA, Finance

Metropolitan State University BS, Computer Science

University of Colorado at Denver BS, Accounting

Paralegal Education:

Front Range Community College

University of Colorado

Experience:

May 1996 – April 2015 Electronic Data Systems (EDS) – Hewlett Packard Enterprise Services (HPES)

Supported a variety of Fortune 100 clients (e.g. Xerox, Dow Chemical, BellSouth, Bank of America) beginning as a Systems Administrator (certified MCP), moving into Network Engineering (certified CNE) and finally to Project and Program Management (certified PMP). In addition to the standard duties within these roles, was considered a Subject Matter Expert (SME) in developing and implementing service delivery, project/program management and IT/security/business processes for these clients. For additional information, please see LinkedIn Profile at:

https://www.linkedin.com/in/john-conley-pmp-82aa2930

In 2012 Bank of America decided to end its long standing contract with EDS/HPES. During the subsequent wind down of the relationship (2012 – 2014):

Served as Business Operations Liaison between the Enterprise Project Management Office (EPMO) and client / internal service delivery groups supporting Bank of America. The EPMO was responsible for over 1,800 projects being deployed in 50 countries through the efforts of 365 Project / Program Managers.

Directly responsible for escalated issue resolution that could not be completed at the project or program levels or that involved multiple service delivery organizations.

Designated Point of Contact managing project wind down activities between the company and the client returning project execution to the client as part of contract termination.

Directly responsible for developing / implementing project process changes ensuring seamless project / program transition to the client.

Experience most applicable to the paralegal environment:

Responsible for Records Management and Document Retention for 365 Project / Program Managers.

Assisted in Statement of Work (contract) development and negotiations with clients, 3rd party vendors and internal organizations.

Developed and implemented an international provisioning capability requiring operational understanding of customs regulations in 26 countries. This capability successfully delivered 375 shipments in nine months.

Process SME successfully creating, training and implementing many processes within the company and clients, requiring exemplary writing, presentation and communication skills.

Designated Point of Contact for issue resolution and managing project wind down activities for 1,800 projects, requiring significant negotiation and communication skills across multiple clients, vendors and internal organizations.

As part of paralegal classes, researched, wrote and/or completed a variety of legal documents including: complaint, summons, cover sheet, motion for default judgment and proposed order, office memorandum (portfolio available upon request).

Technical:

Westlaw Next and several other on-line research sources

MS Office (Word, Excel, PowerPoint, etc.)

MS Project

Visio

Inactive Certifications:

Microsoft Certified Professional (MCP) (Windows / Windows System Administration)

Certified Netware Engineer (CNE) (Network Engineering / Novell Administration)

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