Eduardo Valentim Mendes II – Mobile: +1-305-***-**** - Ver. 2016_07_11 1 of 2 Eduardo Valentim Mendes II

**** ** ***** **, *** 1108 Aventura, Florida 33160 Mobile: +1-305-***-**** E-mail: acvn7q@r.postjobfree.com Green Card Holder

EXPERTISE: IT MANAGEMENT, SYSTEMS ADMINISTRATOR, DESKTOP SUPPORT SUMMARY OF QUALIFICATIONS

Professional with more than 18 years of experience in IT department in large sized multinational companies.

8 Years of experience as IT Manager, responsible for Universal Music Latin America offices located in Miami, Managing and support all IT equipment, users, new solutions, migrations and improvements.

Certifications Microsoft: MCSA: Messaging, MCSA and 4X MCPs.

Systems Administrator: Windows Servers, Active Directory, SCCM, Virtual Servers (VMWare and Hyper-V), Exchange Servers, Web Servers, SQL Servers, Backup Servers, SharePoint Servers, Disaster Recovery, SAN.

Responsible for generate reports for SOX and Audits.

BUIT Manager, Budget Plan, Executive Support, Focal point for global solutions for all Latin American offices.

Managed up to 150 users in Miami and third level for other Latin American Offices.

Experience with All Windows Versions, Networks, MS Office, Video Conferencing, SOX reports, ITIL.

Experience with ITSM: Service Now and BMC Remedy to register tickets.

Experience with Remote support tools: TeamViewer, VNC, MS Lync.

Experience with Network equipments: Firewall, Router, Switch

Experience to work as a Team Leader, Team Member or only IT personal in the office.

Native Portuguese, fluent English and fluent Spanish.

System Administrator in Universal MAIN Music for ACHIEVEMENTS/all Latin American offices RESULTS Windows Servers and AS400.

Create procedures, documentation and standards for the IT department in UMG Offices in Miami.

Identify problems and weak points in the environment and provisioning better solutions.

Planning and moving the IT infrastructure to new office.

Upgrade / Rename whole Domain including Domain Controller, Exchange Server, App servers and clients.

Focal Point (Tier 3 support) for all Latin American offices for new solutions and problems.

Experience with Install, upgrades and migrations of systems and servers.

System admin in the test environment VMWare (Backup, SQL Servers, Web Servers, WSUS), Citrix servers in Load Balance, Check Point Firewall, Router Cisco, Switch Catalyst and SAN in Xerox Brazil. Jan/16 – Mar/16 – Ascendo Resources PROFESSIONAL at Arnet BACKGROUND Pharmaceutical Last Position: Systems Administrator

Systems Administrator- Windows 2012 R2 - Physical Servers (Dell) and Hyper-V (Active Directory, File Servers, Print Server, SQL Server, Web Servers and Backup server).

Desktop Support (local and remote with Teamviewer) - Around 100 computers with Windows 7, 8 and 10 with Microsoft office 2010 and 2013, Local and Network printers and scanners. Aug/08 – Jan/16 – Universal Music Latin America (Miami) Last Position: IT Assoc Manager - Systems Administrator

Responsible for Budget Plan. Responsible to select the computer models and install using SCCM 2012.

BUIT Manager, Systems Administrator (Active Directory, SCCM, Disaster Recovery and Backup and Restore, File Servers, Print Server, SQL Server and Web Servers), and Leader Desktop Support (using ITSM: Service Now and BMC Remedy to register tickets based in the ITIL process).

Responsible for maintaining, update and support all IT Equipment (Servers, Printer, Clients (Windows and MAC), Video Conference Polycom, Company Cell Phones and BYOD, IP Phones, tablets).

SCCM 2012 - connect to configuration manager console and manage the Operation System deployment, collections, advertisements and packages for my location and tier 3 support for Latin America. I also troubleshoot the installation problems when it occurs.

Responsible for generate reports for SOX and Audits.

Managing all outsource companies that work with UMG. Development of new solutions for local needs.

Part of the Engineer team that decide about new / upcoming projects.

Responsible for Backup data from user Desktop / Laptop. Eduardo Valentim Mendes II – Mobile: +1-305-***-**** - Ver. 2016_07_11 2 of 2

Tier 3 support for IT Managers in Latin America (Brazil, Argentina, Colombia, Chile, Costa Rica and Mexico).

Responsible for maintaining the IT inventory and replacement. May/06 – Aug/08 – Universal Music Brazil

Last Position: Systems Administrator / Desktop Support Leader

Systems Administrator for Windows Servers, Active Directory, SMS2003, SQL Servers, Web Servers, Exchange Server, Disaster Recovery and Backup Server, and AS400.

SMS 2003 - connect to configuration manager console and manage the Operation System deployment, collections, advertisements and packages for my location and tier 3 support for Latin America. I also troubleshoot the installation problems when it occurs.

Responsible for maintaining, update and support all IT Equipment (Windows Servers, Clients (Windows and MAC), Printers, Video Conference Polycom, Company Cell Phones and BYOD, IP Phones, tablets).

Tier 3 support for all IT Managers for global solution in this region (Brazil, Argentina, Chile, Mexico, Costa Rica, Colombia, Venezuela and Miami).

Leader Desktop Support for Brazil (Rio de Janeiro and São Paulo) with approximately 130 users. Jul/01 – May/06 – Relacional Consulting and Xerox Brazil Last Position: Systems Administrator / Executive Support / Third level support

Systems Administrator: Windows Servers with Active Directory, Exchange Server, SharePoint, VMware Servers, Web Servers, SQL Servers, File and Print Servers, Linux, Imaging Servers(Ghost), Backup Server, Citrix servers

(Load Balance), WSUS Server, Powershell, SAN.

Tier 3 Support – Resolve problems if the previous levels are not able to do.

Upgrade / Rename Domain including Domain Controller, Exchange Server, Application servers and clients.

Responsible for Backup and Disaster Recovery plan.

Work in Globo.com (ISP) in the operation team supporting the Datacenter.

Responsible for the test environment with all components: Routers Cisco, Switch Catalyst, Check Point Firewall. Nov/97 – Jul/01 – Origin Brazil

Last Position: Systems Administrator / Third level support / Executive Support

Systems Administrator: Windows Servers, Windows Clients, Backup plan in various clients.

Responsible for the network with all components: Routers Cisco, Switch Catalyst, Check Point Firewall. EDUCATION

Post-Graduation - Networks – Estacio de Sá University– Graduated in 2000

Bachelor - Information Technology - Estacio de Sá University – Graduated in 1999

Information Technology (Technical High School) - Santa Monica School – Graduated in 1994 CERTIFICATIONS

Microsoft Certified Systems Administrator: Messaging

Microsoft Certified Systems Administrator

Microsoft Certified Professional (MCP)

70-210 Installing, Implementing, admin Windows 2000 Pro

70-215 Installing, Implementing, admin Windows 2000 Server

70-218 Managing a Microsoft Windows 2000 Network Environment

70-224 Installing, Configuring, and Administering Microsoft® Exchange 2000 Server OTHER COURSES

Implementing Microsoft Windows 2000 Professional and Server

MS Windows 2000 Network & Operating System Essentials

Implementing a Database on Microsoft SQL Server 7.0 (Course 833)

System Administration for Microsoft SQL Server 7.0 (Course 832)

Administering Microsoft Windows NT4 (Course 777)

LANGUAGE SKILLS

Native Portuguese, fluent English and fluent Spanish.

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