Jorge A. Gomez

**** * ****** ****

Houston TX, **091

Contact: 832-***-**** * 2nd Contact: acvn5y@r.postjobfree.com

Objective:

I’m a dependable enthusiastic worker who likes to contribute my creative

skills and to enhance my ability to collaborate with other team members. Joining

an organization that offers a constructive workplace to improve and maximize my

customer service experience in a challenging environment to achieve the

corporate goals.

Skills:

•Basic Office - Data Entry - W.P.M 35

•Strong Knowledge of (Word/Outlook/Lotus Notes)

•Computer Savvy

•Multi-task

•Problem Solving

•9 key by touch

•Communication Skills

•Outstanding Customer Services

Education:

Los Amigos HS. Fountain Valley, Ca

Received Diploma

Experience:

Synergetic Communication Inc.

Collection Recovery Specialist. Houston, TX

02/2010 to 06/2016

Substantial knowledge of responding to a high volume of phone calls, Assist in being the problem solver, Sent agreement letters; Balance in full, Settlements and hardship arrangements. Worked with Clients and Attorney's, Clients. Work with Pre-legal Accounts. Monthly goals and Budgets, Hit Quotas 9 out of 10. Highly skilled in gathering, compiling, and maintaining basic credit information, In-depth knowledge of handling payment arrangements for customers, Self motivated with the ability to interface well with internal and external customers, Proven record of contacting customers about delinquent payments and preparing reports reflecting class of credit and collection activity. Demonstrated ability to exercise independent judgment. Knowledge of Credit reporting. Trans-union, Equal-Fax & Experian. Knowledge of TLO skip-tracking.

Affordable Furniture

Sales Associate / Customer Service Houston, TX

01/2008 to 02/2010

Assist the Customer's in selecting products, Answer their inquires about the products or the store in general, Kept inventory up-to date, Sales of goods, Report to the Store In charge, Maximize sales and profitability of the store, Maintaining store standards by keeping it clean. Tagging the products, Closing sales.

Additional Capabilities & Strengths:

Punctual with good work ethic

Reliable transportation to & from work

Excellent phone and communication skills

Extremely organized with good attention to detail

Able to work independently or as team player

Flexibility and no hesitation to adapt to new situations

Outstanding skills in relationship building

Extremely motivated and flexible team contributor

Flexible regarding work schedule – overtime, night and weekends

Confidence in my abilities - Strong negotiation skills

Personal ambition - Self-motivation

Ability to communicate with people at all levels

Languages:

Spanish, level of proficiency- Conversational (read and write)

Awards & Acknowledgements:

All Start Award, Production for 2012- Syncom

Collector of the Month for July 2011- Ally

Collector of the Month for March 2011- Top Performer: All-Star

Certifications/License:

Minnesota Department of Commerce

F.D.C.P.A

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