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Administrative Assistant Customer Service

Location:
Bentonville, AR
Posted:
July 12, 2016

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Resume:

Tamilarasi Kandaswamy

****, ** *** ******, ***********, AR-72712

H: 479-***-****. C: 479-***-****

Email: acvn53@r.postjobfree.com

Recognized for Best customer service, analyzing and optimizing the merchandise buys to hit financial targets along with organizational abilities, Merchandise experience, strong negotiation skills and business intelligence for achieving corporate goals inside a challenging environment.

Team Development

Consumer Insights

Problem Management

Global Procurement

People Management

Administrator

PROFESSIONAL EXPERIENCE

SERCO 03/28/2016-Present

Receive shipments and supplies, inspect for damage, and check for correct quality and quantity.

Opens and distributes incoming mail and prepares mail-outs.

Posts information to agency records and modifies forms or records.

Receives, stores, and issues stock items.

Performs data entry and retrieval and performs arithmetical computations.

Makes copies of documents for record; may handle continuous photocopying assignments.

Performs related work as assigned.

Receive coaching/feedback and implements/takes action to make changes as appropriate.

Adheres to service compliance requirements.

UPS 7/13/2015-9/25/2015(contract)

Strategic Analyst (Walmart Team)

Preparation of more complex reports/presentations and analysis using various software packages and database.

Preparing standard and ad hoc report generation.

Retrieval and consolidation of data from multiple external and internal sources.

Prepare reports including data manipulation, data validation/trouble shooting, data formatting, and final version validation.

Providing specialized and organizational support services to assist UPS customer solution function.

Manage UPS internal sites keeping content current and accurate.

Church & Dwight, Rogers, AR 9/8/2014-3/8/2015(contract) Replenishment Analyst (Walmart Team)

Compiling daily, weekly, and monthly reports using pivot tables and charts.

Tracking and reviewing profiles, DD’s, in-stock, and inventory.

Monitor weekly POS rates at the SKU level.

Recognizing and tracking anomalies or trends in sales or related data.

Recommending improvements based on quantitative analysis.

Conducting store specific item reviews.

Identifying additional areas of improvement.

Working regularly with team members from Forecasting, Sales, Merchandising, and External Customer.

Responsible for the overall management in the client’s supply chain to ensure that the goods/ products are available to the customer as planned.

Walmart, Bentonville, AR 09/2010 – 02/2014

Specialist Import Merchandise Payables

Import Merchandise specialist with over 4 years of successful experience in Import Merchandise payables with Walmart suppliers from Chile, Canada, Mexico, India, Brazil, South Africa and China.

Demonstrates up-to-date expertise in project management process and applies this to the development, execution, and improvement of action plans.

Worked with most suppliers in all departments as required depending on the issues.

Utilize Import systems to aid in research TIPS, MPA, Letter of Credit, Retail Link and work in collaborative and Cross Functional Teams for over 4 years.

Manages in project planning activities by providing supports for project planning and Implementation.

Handling Overall Import process by working with Merchandise and Produce global Procurement process which aids in release of payments for International suppliers inclusive of creating bank report cards and outstanding monthly balance reports.

Negotiating with the suppliers as per requirements establishes and maintains supplier relationships.

Identifying project requirements and propose problem solutions to improvise the process.

Specialist Workflow Solutions

Research on PO Number and Vendor Number in JD Edwards and also in SAP.

Hands on Experience in different department invoices (MADP, HVAC, CLAIMS, OPTICAL) and Mail outs.

Kumon Math & Reading center, Lowell, AR 05/2010 – 09/2010 Supervisor/Administrative Assistant

Keeping track of student’s grades, maintaining work sheets for over 120 students.

Managing Employee timesheets and general office work.

Near Sourcing LLC, Fairfax, VA 05/2009 – 05/2010

Administrative Assistant

Administrative support in creating web pages for more than 75 clients.

Helped customers understand requirements which help in building excellent business relationships.

Hands on Experience

MS Office (Word, Access, Excel, PowerPoint),Retail link, Total Import payment system(TIPS),Letter of credit (LC), Merchandise procurement Applications(MPA), also in Food(produce) database .

EDUCATION

NORTHWEST ARKANSAS COMMUNITY COLLEGE- Mastery in Business fundamentals

Walmart

Lean Six Sigma White Belt

Inventory Management

Retail Math 101

Retail Math 201

Fundamentals of Assortment and Open to Buy

MS Office (Word, Access, Excel, PowerPoint),Retail link, Total Import payment system(TIPS),Letter of credit, Merchandise procurement Applications(MPA), also in Food(produce) database .

Institute of Export Management, India -Export Management

BHARATHIAR UNIVERSITY, INDIA-B.S. Bio Chemistry



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