**** ******** **. **

Magnolia, OH. *****

330-***-****

acvn3s@r.postjobfree.com

RYAN MORRIS

Objective

As a resourceful, client service orientated professional, it is my goal to obtain a position at a company where my experience, accomplishments and proficiency will assist my company achieve continuous growth and a solid financial future.

Education:

Malone University, Canton, OH. 2010

Master of Business Administration (MBA)

Kent State University, Kent, OH. 2005

Bachelors of Business Administration

Concentration in Finance

Experience:

Hines Specialty Vehicle Group

Customer Care Manager March. 16 – Present

-Responsible for managing Customer Service, Parts Service, Technical Support, and Warehouse Staff in both Ohio and Oklahoma.

-Created and standardized workflow to make for a more streamlined approach.

-Implemented new technology such as Cisco Call Center phone system that enabled the capture of sales metrics for our Customer Service and Parts Sales Team.

-Analyzed and reported on sales trends that directly impacted HSVG’s business.

-Drove resolution with regard to customer complaints.

-Brought quality insight to HSVG, and recommended implementation of a QMS to help bring business to the required level to compete in national market.

TimkenSteel Corporation

Sr. Supply Chain Analyst (Buyer) - Industrial Alloy Steel August 13 – March 16

-Responsible for the sourcing needs of Industrial, Military, and Oil and Gas projects.

-Partnered with other departments in Supply Chain to validate and fully establish external suppliers.

-Responsible for the overall development and execution of commercial agreements.

-Managed requests for quote (RFQs) with recommended suppliers to establish the lowest Total Cost of Ownership.

-Supported mini-projects that relate to the management and support of current customers.

-Served as an integral team member on business development teams, business process improvement teams, and coordinated on other special assignments/projects as required.

-Served as TimkenSteel Internal ISO Auditor.

Inside Sales Representative - Industrial Alloy Steel November 10 – August 13

-Responsible for the management of high visibility Industrial Bearing accounts.

-Performed contract review including but not limited to customer specifications, and pricing.

-Responsible for maintaining positive working relationships with customer base, and demonstrating TimkenSteels ethics and moral standards.

-Improved overall customer satisfaction for Industrial Bearing customers.

-Continually worked to improve current work processes to make for a more streamlined approach.

-Implemented various continuous improvement ideas that met or exceeded annual goals.

-Active team member on Military and Defense projects.

National Lime & Stone

Sr. Marketing and Sales Representative October 09 – October 10

-Responsible for all sales and business development within assigned territory.

-Use of analytical skills to develop overall strategy of new and existing markets.

-Analyze and maintain database of competitive pricing within Nationals geographic footprint.

-Researched customer activity and current pricing via sales analysis to determine direct impact

on P & L.

-Maintain Eastern Yards monthly PPI Index.

-Developed trusting relationships with customers that in turn gained new and repetitive business.

-Worked with external trucking fleets to schedule and prioritize stone shipments.

Gradall Industries, Inc.

Marketing t Analyst January 07 – January 09

-Managed all daily marketing activities for the company.

-Coordinated all marketing efforts with our advertising agency, including but not limited to new literature, ad creation and placement, promotional planning, and web initiatives.

-Managed all trade show and sales meetings, including but not limited to overseeing personnel, scheduling orders, coordinating all logistics, and show/meeting setup and dismantles.

-Managed and maintained marketing budget.

-Prospected potential buyers via EDA database.

-Setup, maintained and disbursed dealer contracts.

-Worked with AEM (Association of Equipment Manufactures) to report and gather market share data.

-Prepared market share reports for all levels of management.

Ryan’s Lawn Care

Owner – Operator March 01- December 07

-Successfully launched startup to compete in the local lawn care and landscaping market.

-Acquired new business through low cost marketing initiatives as well as referrals.

-Weekly maintenance of 60 residential accounts as well as several commercial properties.

-Established strong and trusting relationships with client base through demonstrated morals and ethics.

Qualifications:

-Excellent oral and written communication skills

-Proficient with Microsoft applications (Word, Excel, and Power Point)

-Proficient with SAP, Oracle, and JD Edwards applications

-Experienced in IBM Cognos Data Manager

-Strong leader

-Strong morals and ethics

-Strong Negotiation Skills

-Self-starter

-Practical experience in managing different aspects of business, time management, marketing and other entrepreneurial activities.

Contact this candidate