DEANNA DALTON ***** W. Rowel Road Surprise, AZ ***87 USA

acvn2u@r.postjobfree.com 1-623-***-****

OBJECTIVE

To achieve positive changes in people and systems.

KEY ACHIEVEMENTS

Mediation and facilitation of process needs and definitions for evolution in system requirements definition, vendor selection, system and process implementation, data availability and integrity for Information Technology, Marketing, Finance, Project Management and Software configuration in global environments with a specialty in telecommunications. CLOSING Projects!

CORE COMPETENCIES

• Technical writing, engineering software concepts for telecom (wireless, wireline, GSM, satellite) • OSS/BSS

• CRM eCRM • Billing business operations • Startup operations • Financial services • Software configuration • Testing

CERTIFICATION

• PMI certified

Arizona Real Estate License

SYSTEM SKILLS

Microsoft Office, (Excel, Access, Project, Word)

UNIX, SQL, Oracle, Visio, SAP, HL7 integration and interfacing

Crystal reports, PeopleSoft, HTML, Gognos Power Play. Data Mart applications

EXPERIENCE

Licensed Arizona Real Estate Agent Present

AGFA Health Care- Independent Consultant 2005

• Project Management, development, testing and training voice activation software application (TalkStation 2.2/3.0, (Dragon Naturally Speaking).

Training Radiologist and hospital staff at various VA hospitals, Public and private health care facilities using PACS (picture archiving) configured with HIS/RIS software. Medical technical writing. Familiar with GE, Agfa and McKesson medical imaging systems.

CABLECOM - Independent Consultant Zurich, Switzerland 2002-2004

* Development of business requirements for Voice over IP billing and end to end configuration of Kenan Arbor OM and BP billing software.

* Primary contact with the Finance business unit – responsible for journals interface, payments (EFT, banks & credit card) collections. Migration/Conversion and interface testing.

* Development of customized reporting and implementation of Arbor standard report functionality’s.

* Development of order management workflow, manual and automated provisioning.

* Quality assurance.

Gartner Group Consulting – Independent Consultant 2001

* Development of white papers and analysis studies for OSS strategies including selected market feature requirements, OSS competitive positioning & OSS fair market value assessments. (vendors include: Lucent, Verizon, Ericsson, Cable & Wireless, Apogee Networks, AMDOCS)

* Development and direction of implementing real-time and traditional billing systems for wireless, wire line, convergent systems and GSM, end to end configuration, system security, language translations, end user set up and configuration, operational testing & interface design to OSS systems.

* Development of benchmark statistics for billing, customer care, provisioning, order management and OSS software. Performed vendor analysis, assisted with vendor selection.

The Management Network Group 1997-2001

Senior Consultant

Project: Management Consultant - diAx Zurich, Switzerland 1/99 – 8/01

* Lead project for the implementation of two GSM billing systems. Saville, TelesensKSCL’s Jupiter & AMDOCS Clarify CRM

* Management and supervision of the IT department, responsible for a 25 million dollar budget to establish new billing system and software.

* End to end configuration (table set up and maintenance)

* System security

* Language translations (German, French & Italian)

* New user set up and configuration

* Interface design to other systems

* GSM Billing/Pricing – Front end through invoicing

* Implementation of new GSM and LD billing systems

* Implementation of Convergent systems

* Development & Testing of new products and services

* System Security

* Day to day operations for GSM systems

* POS config and commissions system

Project: Management Consultant- Bell South Atlanta, GA 5/98 – 12/99

* Process map end to end flows for Long Distance solution (sales – billing)

* Development of benchmark statistics for Customer Service Management Center

* Facilitate and record Product team meetings

* Conduct system readiness for Customer Service operational testing

Project: Management Consultant- LDI Fort Lauderdale, FL 11/97 – 5/98

* Process map entire business identifying gaps and needed controls.

* Conducted a complete systems readiness and process review.

* Instituted routine reporting metrics (financial and operational) to manage the business and gauge degree of improvements.

* Established a well integrated set of missions/goals and objectives for LDI and link the defined goals and objectives at the departmental level.

* Established a recognition system to drive behavior and change culture.

* Gradually reshape the organizational structure to mold around newly established business processes.

* Begin an executive search process to identify and hire key personnel to sustain operations LDI once the TMNG contract expires.

Project: Management Consultant – Ameritech Chicago, IL 8/97 - 11/97 & 2001

* Implementation and configuration of Saville billing software for long distance services.

* Process flow designer for new Long Distance Division of Ameritech, new product flows, sales organizations, trouble management, quality assurance, account maintenance, fraud management, customer ordering, provisioning.

* Lead team of ACI employees through sales force automation tools to be used in the newly formed business, monitor design and implementation.

* Facilitated various management meetings for customer care, trouble management, quality control, sales force automation and call center

LCI International – Dublin, OH 1992 - 1997

Marketing Financial Manager

* Managed $27 million marketing budget, and a work force of 25.

* Accountable for SG&A, revenue, sales, and capital appropriation budgeting.

* Conducted analysis in functional areas to include revenue growth, forecast sales, SG&A, and budgets.

* Responsible for the analysis, design, and maintenance of specific departmental system applications, including education of staff on new systems.

* Assisted in general, revenue, facility cost, accounts payable, purchasing, engineering, commissions, payroll, and planning departments.

* Implementation of new infrastructure for Local Business, revenue and sales.

* Represented Marketing Department for all aspects of financial requirements.

* Reported directly to Senior Vice and Vice Presidents of Marketing.

Staff Accountant, General Accounting

* Responsible for analyzing and preparing journal entries for all departmental expenses within the company.

* Prepared all monthly-consolidated financial statements, management reports, and Board of Directors packages.

Staff Accountant-Facility Cost

* Compiled information to prepare journal entries for facility cost.

* Audited LEC, RBOC, and carrier access invoices for payment approval.

* Aided Engineering Department to ensure proper billing based on network and facilities.

* Assisted in integrating the accounting functions to newly acquired companies into the Facility Cost department.

EDUCATION

* San Diego State, CA credits in finance

* Palomar Community College, CA general and science courses

* North County College, CA business degree computer science

** Excellent references provided upon request

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