Main function

In accordance with the company mission, vision and values I will oversee every function related to the hotel operation from room cleanliness to pool safety balancing several tasks while keeping a genuine smile. Will keep the property running smoothly, all while handling issues and challenges with a patient and pleasant attitude maintaining the highest standard of guests and staff happiness and satisfaction.

As the key for the success of the organization will lead with passion that inspires staff and attracts the industry's best talents. I will provide strategic leadership expertise that ensures the effective and efficient operation of the hotel while improving on the current model, and in doing so, will help the property and business thrive.

As a General Manager will elicit superior performance from staff, exhibit excellence in cultivating the guest experience and succeed in the translation of their vision for future business growth.

UNIQUE SELLING PROPOSITIONS

Over 30 years of practical experience. Worked with international hotel chains and occupied executive and managerial positions in Rooms Division and had been directing hotels in the capacity of General Manager or Deputy for the past 20 years. Managed hotels with big rooms’ inventory, an average of 500 rooms and considerable F&B outlets up to 1000 seats.

Major assignments were focused on hotels’ performance in terms of profit, guest satisfaction, staff satisfaction and standard of products. Exposed to hotel opening, restaurants and banquet projects. Such assignments include the opening of Forte Grand Pyramids 476 rooms in Cairo “Le Meridien Pyramids hotel”. Other training assignments included full presentation and training to Middle East Managers of ACCOR Hotels for a new marketing segmentation.

In addition to Rooms Division and F&B experience, has long track record of achievement with sales & marketing which helped hotels for better positioning of services and product in the market-place. Such experience was exercised with Accor Hotels and Le Meridien. Introduced feasibility studies and market researches that helped in developing the companies' future.

I have strong experience in openings of hotels and restaurants.

I have strong operational experience in Rooms Division and Food & Beverage.

Proven track record in sales & marketing.

Budgeting and financial analysis.

Strong leadership and planning.

Project management.

I have educational degree in hotel management and Human Resources.

Good communicator in all levels.

Customer service oriented and developed guest satisfaction programs.

Developed customer service and mystery shopper programs.

Experience in working with different nationalities and in working in different environments.

I speak Arabic, English and French.

Ability to introduce feasibility studies at different levels.

Professional Experience

July 2015- Jan 2016.

Managing Director. Trans Oceans Tours & Second Home Hospitality. Cairo - Egypt

Responsible for the company development. The company is developing hospitality projects. Owning and managing hotel apartments and a travel agency. Other projects in development plan are fast food chain, restaurants and catering.

Feb 2011- June 2015

Director of Operations, hospitality division. “Al Fardous Holding”. Dubai – UAE

The company is part of Bin Zayed group. Was handling and managing the following operations:

(1)Oasis Court Hotel Apartments, 120 units in Bur Dubai.

(2)4 Theme Restaurants in Jumeirah. Restaurants.

(3)One Fine dining restaurant at the Boulevard close to Burj Khalifa.

(4)Central Kitchen for catering & mass production.

(5)Oasis Creek Hotel, under construction. 4 star hotel in Deira, Dubai. Opening end 2016.

(6)500 rooms' hotel & hotel apartment Downtown Dubai, close to Burj Khalifa. Construction starts beginning of 2017.

(7)3 other projects in the pipeline for one hotel and 2 restaurants.

Scope of responsibility.

(1)Company development/expansions.

(2)Budgeting.

(3)Sales & Marketing.

(4)Government relations.

(5)Operating existing properties/outlets.

(6)Introducing feasibility studies for future projects.

(7)Quality assurance.

(8)Guest satisfaction.

Achievements

(1)Introduced 18 feasibility studies for potential hotels.

(2)Renovation of Oasis Court Hotel Apartments.

(3)Opening of 4 Theme Restaurants at Jumeira.

(4)Introduced the Central Kitchen for catering & mass distribution.

(5)Supervised the structure of Oasis Hotel Creek.

(6)Introduced all policies, procedures & operating manuals for hotels' division.

(7)Obtained HACCP certificate for the last 2 years for the F&B areas.

Mar 2009 – Jan 2011

General Manager, Ramada Hotel & Suites, Ajman UAE.

504 rooms & suites. In operation 336 rooms. The hotel has the Orchid Restaurant 126 seats, SPA, R Café, Oriental Tent, in-house laundry, meeting rooms, in-door swimming pool and private beach.

Scope of responsibility:

(1)Budgeting, cost control & financial analysis.

(2)In-depth involvement in rooms and F&B operations.

(3)Sales & Marketing.

(4)Contracting.

(5)Recruitment.

(6)Guest satisfaction.

(7)Staff satisfaction.

(8)Systems, policies & procedures.

(9)Coordinating between Wyndham corporate office and Owning company.

(10)Standard of product and standard of service.

(11)Pre-opening operation.

Achievements

(1)Opening of the hotel beside the design and operation of restaurants and kitchen.

(2)Opening of Ramada Downtown hotel & suites "sister hotel" 196 units overlooking the famous fountain and Burj Khalifa.

(3)Opening of the banquet/function room at a capacity of 500 persons.

Jul 2003 - Mar 2009

General Manager, Al Bustan Centre & Residence, Dubai - UAE

Deluxe Hotel Apartment 640 units. 2 restaurants. One banquet room. Executive floor 102 rooms.

The hotel is catering for Airlines, Corporate, Travel agents, Groups and long Staying guests.

Scope of responsibility:

(1)Budgeting.

(2)More involvement and focus on rooms' operation due to the big number of rooms.

(3)Oversee and follow-up on F&B operation.

(4)In-depth involvement in the Sales & Marketing operation.

(5)Recruitment.

(6)Oversee mall management operation.

(7)Oversee kids' amusement center.

(8)Oversee Security function.

(9)Supervise Engineering department and follow-up on preventive maintenance plan.

(10)Guest satisfaction.

(11)Staff satisfaction, assessment and succession plans.

(12)Yield management.

Achievements

(1)Opening of Executive Floor "102" rooms.

(2)Renovation and opening of 2 restaurants, lobby and one banquet room.

(3)Achieved a record in 2004 occupancy, ARR and REVPAR.

(4)Received the HACCP certificate for the F&B operation.

Jun 2001 - Jun 2003

General Manager, for ELTC, the Egyptian Leadership Training & Consultancy, Cairo. Egypt.

The company was founded to service the business community in areas of leadership, effectiveness and organizational development. Provides consulting in the areas of organizational effectiveness, alignment, H.R training consultancy and behavioral assessments. ELTC was the sole licensee in Egypt for Franklin Covey, the largest training company in the world for training organizational solutions. Other similar international training organizations are the company partners. Samples are, Eagles Flight, the world leaders in the field of experiential training and Achieve Global, the worlds leading resource for achieving organizational results through performance skills training and consulting. The company activities had expanded in the Middle East & Africa.

Jul 1996 - Jun 2001

Resident Manager/Acting General Manager.

Sofitel Winter Palace in Luxor. One of Accor hotels, Luxor. Egypt.

The hotel, 356 rooms, is considered one of the renowned exclusive hotels of the world due to the international reputation of the Old Winter Palace. The Old Winter Palace hosted high profiles, presidents, kings and queens. The hotel has 2 fine dining restaurants, 1 all day dining, 1 theme restaurant, 3 bars, 1 lounge, summer night club, swimming pool, 3 lobbies, business center, and one industrial laundry.

Scope of responsibility:

(1)Quality of product and service in all departments.

(2)Supervise the implementation of personalized service at the Old Winter Palace.

(3)Guest satisfaction rating.

(4)Forecast & budgeting.

(5)Liaise between head office in Cairo and Syndicate for their problems and pending issues.

(6)Oversee guest relation function.

(7)Oversee security function.

(8)Coordinates with Central Sales Office in Cairo for hotel occupancy and sales activities.

Achievements

(1)Awarded the best guest satisfaction index performance for Sofitel Hotels worldwide in 1997.

(2)Received recognition certificates from celebrities visited the Old Winter Palace for the impeccable service "King Juan Carlos, Hillary Clinton, French President Jacques Chirac and others".

(3)Introduced and implemented new training manual in coordination with Accor Head Office in Cairo.

(4)Conducted training for the new Accor market segmentation to all General Managers of Accor Middle East hotels.

Jun 1991 - Jul 1996

Assistant Rooms Division Manager.

Forte Grand Pyramids hotel / Le Meridien Pyramids, Guiza. Egypt.

Joined during the preopening period till the official opening in November 1992. The hotel, 476 rooms, was opened late summer 1991 as Forte Grand Pyramids and late 1995 was changed after the merge between Forte and Le Meridien to become Le Meridien Pyramids hotel.

Dec 1987 - Jun 1991

Assistant Front Office Manager.

El-Gezirah Sheraton Hotel, Towers and Casino currently El Gezirah Sofitel. Cairo – Egypt.

The hotel "474 rooms" was considered a corporate property, dealing with multinational corporate accounts, government and embassies.

May 1986 - Oct 1987

Front Office Manager, at Al-Seteen Palace Hotel in Riyadh, Saudi Arabia.

The hotel, 112 rooms, was one of 3 hotels in Saudi Arabia managed by a local chain. Located in prestigious corporate area of Riyadh.

Mar 1986 - May 1986

Assistant Front Office Manager.

Green Pyramids, Nova park hotel currently a Sheraton Property. Guiza – Egypt.

Dec 1983 - Feb 1986

Senior Receptionist / Front Desk Supervisor / Night Manager.

Holiday-Inn Pyramids hotel 466 rooms. Guiza - Egypt

1980 - 1983

Management training in F&B and Rooms Division.

In different 5* hotels in Cairo like Mena House Oberoi and Sheraton Heliopolis.

Personal achievement

(1)Assigned as the "Head of Deluxe Hotel Apartments' Group" which is a part of the Department of Tourism & Commerce Marketing in 2007 & 2008 and for that was awarded the Certificate of Appreciation from the Government of Dubai in recognition to the efforts and support to the tourism industry in 2008.

(2)Preparing a book which is considered as a new approach to skills necessary for guest satisfaction in hotels. The book is planned to be finished by the beginning of 2017.

PERSONAL DATA

Name Shihab L Fayed.

Date of birth August 8th, 1963.

Marital status Married

Children One Child 21 years old.

One Child 7 years old.

Address USA- Orlando- Florida. Zip 32835. 2482 lake Debra drive Apr. 4-108

Educational BA Faculty of Tourism Hotel Management.

Background French language diploma, Centre Culturel Francais in Cairo, 1983.

Human Resources diploma, American University in Cairo, 1990.

Languages spoken English Fluent.

French Good.

Personal mobile US 001 407-***-****

REFERENCES

Name: Mr. Martin H. Kolb

Designation: Previously the Vice President of R Hotels Dubai UAE till November 2010

Telephone: +974-**-******

Email: acvmvk@r.postjobfree.com

Name: Mr. Moussa El Hayek.

Designation: COO for Al Bustan Centre & Resident and Member of the board.

Telephone: +971-**-*******

Email: acvmvk@r.postjobfree.com

Name: Mr. Hazem Hamdy.

Designation: Managing Director. LTC “Leadership Training & Consultancy”

Telephone: +2-010-********

Email: acvmvk@r.postjobfree.com

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