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Customer Service Management

Location:
Rochester, NY
Posted:
July 09, 2016

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Resume:

Marion Everett

* ********* ***. *********, ** *4620 585-***-**** acvmi8@r.postjobfree.com

OBJECTIVE:

Professional employment conducting case management services duties.

Track record of strong leadership and management skills Case Management Skills Computer related skills: MS Word, Excel and SAP Advocacy Skills Excellent problem solving skills Detail oriented Exceptional interpersonal and communication strengths.

QUALIFICATIONS / ACCOMPLISHMENTS:

Behavioral Health and Human Service:

Acts as an advocate for Clients, makes referrals as appropriate.

Demonstrate understanding of and sensitivity to cultural differences.

Makes field visits.

Coordinate care for foster children utilizing various community based resources.

Experience working with children and families with mental health issues and physical disabilities.

Carry out goals on individual Behavioral Support Plans.

Coordinate therapeutic recreational plans and activities.

Organize community-based programs targeting diverse at-risk youths of all ages.

Experience teaching: Life Skills, Financial Management and Budgeting.

Knowledge of Family Court and Juvenile Justice System; Including PINS.

Worked with mothers to develop parenting skills.

Organizational Skills:

Capable of coordinating multiple tasks while adhering to critical deadlines.

Experience working as part of an interdisciplinary professional team.

Excellent time management and organizational skills.

Manufacturing Operations:

Provided administrative support within the World Wide Purchasing Department.

Responsible for improving customer service procedures resulting in an increased return rate and increased customer satisfaction.

Awarded for exceeding all standards of excellence and recognized for exceptional work ethics and interpersonal skills.

Generate detailed statistical reports for distribution to outside vendors.

Prepare contracts, directly support new vendor evaluations, requests for proposals and follow up on certifications.

Typing 35 wpm.

EDUCATION:

B.S. - Health Care Administration, SUNY Empire Anticipated Graduation 2018

A.A.S. – Liberal Arts, Monroe Community College, Rochester, NY 1999

PROFESSIONAL HIGHLIGHTS:

Licensed Foster Parent, Monroe County, Rochester, NY 1998-2011

Sharing Space Daycare, Administrator / Teacher, Rochester, NY 1999-2011

Sole Proprietor for Licensed evening and overnight childcare program.

Encompass Resources for Learning, Rochester, NY

Check and Connect Monitor 2009-2011

Coordinated Care Services, Rochester, NY 2006-2008

Monroe County FACT Facilitator

Better Days Ahead, Rochester NY 2005-2007

Family Mentor

Eastman Kodak Company, Rochester, NY 1990-2003

Purchasing Assistant 2000-2003

Quality Coordinator 1990-2000



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