Simmerdeep Kaur

**, ******** ******, *******, ***, 3072 acvlro@r.postjobfree.com Tel: 042*******

Personal Statement

An accomplished IT engineer with 7+ years of experience in Infrastructure management experienced computer professional. A quick learner, with excellent communication and extensive customer service skills.

Work Experience

Senior Specialist – End User Computing (Oct-2013 – Oct-2015)

HCL Technologies Ltd. Sector 126, Noida, India

Project: Anglo-American (South Africa Based)

Worked as part of a team and supporting the Team manager. Responsible for the day-to-day tasks and administrative duties of the project. Key duties were:

Worked with Implementation team as a project resource for DP / SUP / MP / App catalog website configuration through the SCCM 2012 hierarchy implementation for ANGLO and continued as Steady state resource post SCCM 2012 R2 implementation

Patch management- Monthly patch management using SCCM server for all client PC's in ANGLO networks and roll out the security updates in phased manner after completing the testing in Lab environment

Software push - Creation of Collections for new Software’s after approval in SCCM 2012 Server, which includes creation of Package in the Site server, advertising/deploying it to the collection of PC.

SCCM Client Repair- Failure of CCM client in end PC's is reported by the log on scripts and the log on details are reported in site database, we do RCA for the logs and do further troubleshooting steps to remediate CCM clients.

Monitor replication between site server and reinitiate replication if failed in production servers

SCCM Health checkup Reports this is a weekly task of running reports to find out the vulnerabilities or compliances in patch management.

Monitor all site server logs on daily basis

Monitor all site status on regular basis and shall remediate based on errors reported in logs

Check for site server backup status

Supervising the work of juniors and assigning work for them, training.

Handling client meetings (Calls).

Updating & maintaining roster, the holiday, and absence and training records of team.

Creating and modifying documents using Microsoft Office.

Associate System Engineer – Technical Support (Oct-2010 – Sep-2013)

CSC India Private Ltd, Sector 62, Noida, India

Project: Motorola Solutions (UK Based)

Key roles:

Distributing Software’s like Java, Adobe Acrobat, Office 2007 using SCCM 2007.

Patch Deployment on Windows servers and workstations

Part of testing team to be implement new tools/applications in the account.

Responsible for Managing and Administrating SCCM Server’s Deployment and Compliance SLA.

Client agent installation

Customized Queries for Company’s requirement.

Responsible for explaining/ new process/tasks to entire team, transitioning new projects.

Preparing shift Roster and managing leaves for entire team members.

Sending Daily and Weekly reports to the client.

Responding to all email and phone requests for information and support.

Keeping track of all team deadlines and targets.

System Analyst – Service Desk (Feb-2008 – Sep-2010)

HCL Comnet Systems and Services Ltd. Gurgaon, India

Project: Sensata Technologies (US Based)

Worked as a Service Desk Analyst, first point of contact for customers facing technical issues with their computers. Roles & Responsibilities:

Responsible for explaining/ new process/tasks to entire team, transitioning new projects.

Preparing shift Roster and managing leaves for entire team members.

Documenting the issue and transferring it to the correct team.

Preparing shift Roster and managing leaves for entire team members.

Monitor and improve processes.

Identify quality and productivity problems.

Developing solution to production problems and customer services as required.

Education

Bachelor of Computer Applications (Jul-2005 – Jun-2008)

AIMCA, Haldwani, Uttrakhand, India

Completed Graduation (BCA) with Honors (77%)

Currently pursuing Master of IT from La Trobe University.

Certifications

ITIL foundation v3

Skills

A clear and confident telephone manner, ability to communicate effectively with a wide range of customers.

Extensive knowledge of SCCM 2007 and 2012, Microsoft Office, Excel and MS Exchange.

Dealing with customers Face to Face.

Fully aware of the importance of data security and relevant legislation.

Excellent written and verbal communication skills.

Personal Details

DOB : 2 Dec 1986

Gender : Female

Languages Known : English, Hindi and Punjabi

Marital Status : Married

Nationality : Indian

References

1.Name: Akhil Virmani Position: Technical Specialist – End User Computing Company: HCL Technologies Ltd. Contact: +91-991*******

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