Howard Solomon

*** ******** *******, ***. ***, Forest Hills, NY 11375

1-347-***-**** (cell) 1-718-***-**** (home) acvlpg@r.postjobfree.com Skills

Administration Customer Service

Vendor Relations Billing (sales)

Staff Training Staff Recruitment

Bookkeeping Payroll

Experience

Sutherland Global, New York, NY - Customer Service for 1-800-Flowers Nov 2014 - May 2016

• Assisted in the training of new hires in an online chat room setting, as a home agent

• Handled sales and the customer service inquiry of orders for business, gift service, funeral, overseas, and priority issues, with regular “100” customer service ratings 1-800-Flowers, New York, NY - Customer Service, Management roles June 1999 - Oct 2014

• Manager of the seasonal team: led teams of 50 during the busiest times of the year

• Assistant to manager: helped in the year-round hiring process, go-to person for manager

• Mentor of customer service team: resolved any customer service issues that others could not

• Liaison of company accounts: handled company accounts with IBM, Microsoft, Air Miles; created training program for the new Fresh Rewards account

• Worked on sister company accounts, like Popcorn Factory and Cheryl’s, learning their websites and understanding their customer service issues

• Attended to all varieties of customer service issues: business and gift services, funeral, account- based inquiries, like Air Miles and Fresh Rewards; took full responsibility on any damages Starbucks - Queens, NY - Shift Supervisor, Key Holder, Barista 1996 - 1999

• Interviewed, trained and scheduled employees

• Established display of promotional items

• Managed operation of employees during shift

• Recorded and ordered supplies in a timely fashion and managed maintenance of equipment

• Provided clients with pertinent information and service for their needs

• Performed efficient troubleshooting of problems

• Calculated payroll timesheets; located and analyzed computer input errors New York Elementary Schools – New York, NY - substitute teacher 1992-1996

• Ran classes for grades K-6, as a substitute teacher on a per diem basis Eyes for U Optical, Queens, NY - Business Owner, Optician 1982 - 1992

• Served patients all of ages with a variety of optical disorders

• Assisted patients in selection and dispensing of frames

• Measured pupillary distance and bifocal heights

• Resolved patient discomfort

• Managed inventory

• Handled customer relations

Education

Interboro Institute, New York, NY 1982

Ophthalmic Dispensing Degree

Long Island University, Southampton College, Southampton, NY 1972 Bachelor of Arts Degree in Psychology, Minor in Education