Customer Service Assistant
Resume:
Kathy Muller
*** ******** ****, ***********, ** *1228
acvll6@r.postjobfree.com
OBJECTIVE: T o obtain a position as a Certified Nursing Assistant SUMMARY OF QUALIFICATIONS
Demonstrated patient care and customer service experience.
Comfortable working with diverse populations in a variety of situations.
Volunteer experience providing care to elderly and cancer patients.
Licensed cosmetologist with over 20 years of experience.
Certified phlebotomist (2/16).
Certified Nursing Assistant (4/16).
EDUCATION AND TRAINING
Certified Nursing Assistant from the Red Cross Nursing Assistant (CNA) 114 Hour Program
(3/16 4/16).
Certified Phlebotomist, Doctor’s Help, Baltimore (12/16 2/16).
Red Cross Disaster Relief Certification (11/15 12/16).
Brunswick High School GED (6/84).
PROFESSIONAL/VOLUNTEER EXPERIENCE
AMERICAN RED CROSS, Baltimore, MD 2015– present
Disaster Relief Ambassador
Assess needs of families who are affected by residential fires.
Administer benefits like housing, food, and social services.
Collaborate with multiple families to administer shelter services for groups of 30 or more. PICKERSGILL RETIREMENT COMMUNITY, Towson, MD 2 016 American Red Cross CNA Clinical
Conduct and chart daily vitals like temperature, weight, elimination, and blood pressure.
Provide personal patient care and transport.
Motivate patients to complete daily activities while maintaining health and safety. KATHY’S KOSMETOLOGY SERVICES, Catonsville, MD 2001 present President
Analyze patrons' hair and other physical features to determine beauty treatment or suggested hair styles.
Cut, trim and shape hair or hairpieces, based on customers' instructions.
Provide on site makeup and hair care for older adults and disabled patrons.
Licensed Cosmetologist for over 20 years.
COMMUNITY SERVICE
Dress for Success Career Stylist (2013 2014)
Annual Church Mission Ambassador for building repair and maintenance (1999 present)
Bishop Cummings RE Church Dinner Food Service Director (2009 2012)
Jail Ministry Counselor, Howard County Detention Center (2000 2010)
My Sister’s Place Homeless Day Shelter Caretaker (1999 2001)
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