Fred Woyan

**** ******** **. ******** ** *****

Phone: 614-***-****

E-mail: acvlf4@r.postjobfree.com

Skills

●PC Operation and Repair

●Computer Software and Hardware Installation

●Microsoft Office Trained/Experience

●Extensive training on the improvement and development of employees

●Large inbound call center management skills of work at home representatives

●Management Experience (General)

Professional Goals

I am looking for a secure long term career with room for advancement. Not only a “job”, but something I can build my life around. Start a 401k, and provide long term peace of mind for me and my family.

Personal Attributes

●I learn and understand processes and procedures quickly.

●I have excellent communication and organizational skills.

●I believe in making sure the job is completed from start to finish, and strive to achieve all tasks set forth by my supervisors and managers by doing the job right the first time.

●I know I can return a good investment for your company given the opportunity.

Experience

PCM

Technical Support Specialist for United Health One/United Health Care

October 2015-Present

Duties include: Providing technical support assistance for United Health Care One employees. Provided exceptional customer service in assisting with login issues, computer troubleshooting, and answering general questions.

Reason for leaving: Not challenged enough/No room for advancement

Teleperformance

Tier 2 Agent/Supervisor

October 2011 – October 2015

Duties include: Assisting my team of work at home agents in troubleshooting Verizon Fios Equipment, customer service, scheduling technician visits, and going above and beyond to ensure customer satisfaction.

In the past two years, I have helped launch a new line of business. Verizon Sales and Service for residential customers. Including but not limited to, interviewing/hiring/training new work at home agents, managing new hires, and implementing processes to ensure its success.

Reason for leaving: Lack of benefits/compensation

N. Wasserstrom and Sons

Operator

July 2006 - January 2011

Duties included: Running a press break, assisting in running the area.

Reason for leaving: No room for advancement.

Arch Aluminum and Glass

Operator/Beveling Supervisor

September 2003 – July 2006

Duties included: Running the Beveling Dept., Operating the Beveling Machine

Reason for leaving: Lack of Appreciation/Benefits

Since I left they have been purchased by another company which shut them down.

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