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Customer Service Management

Location:
Omaha, NE
Posted:
July 08, 2016

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Resume:

Barbara Sue Finkle

***** ******* **

Omaha, Ne

402-***-****

acvl4i@r.postjobfree.com

Objective: To secure a Management position in Recruitment. Professional, well spoken, and driven to serve as a Talent Acquisitionist for a company seeking an individual with experience and abilities effecting entire employee and employer growth and success.

Experience:

Alorica

Human Resources Recruiter

December 2014 to Present

Source, qualify, and present a solid, diverse slate of candidates for every open position to which assigned. Ensure 100% compliance with all applicable laws and company policies with regard to all talent acquisition. Took direction from their talent acquisition leader, collaborate and build staffing plans proactively with the assigned business group leaders to enable them to achieve resource hiring requirements. Review opportunities for leveraging resumes with other recruiters. (across references) Manage all assigned requisitions to ALORICA guidelines for aging and metrics to fill. Demonstrate the ability to articulate both positive and negative feedback to ALL candidates in a professional manner. Excellent time management abilities. Demonstrate the ability to calmly address candidate challenges. Has in-depth knowledge of the business segment strategic resource objectives and the talent acquisition functional area. Customer Service orientated with exceptional communication and client anticipation skills. Proven and demonstrated strong hiring record of successful recruitment and staffing, including handling ramp up alone .Participated with line management in developing talent resource objectives. Knowledge of Taleo

Celebrity Staffing

Compliance Specialist/Recruiter

April 2014 to February 2015

Analyzed newly executed and existing contracts to assure payers are complying with key terms and contracted reimbursement. Facilitated the credentialing process of; OIG, EPLS/SAM, NSO, SSO, and maintenance of RN’s and other healthcare professional’s demographic changes with payers. Acquired and maintained provider numbers; worked with clinical departments for credentialing and with reimbursement for contract compliance issues. Recruited for over 15 states for MD's. Coordinated activities related to credentialing services. Coordinated the application process to meet the requirements of the applicable regulatory agencies. Coordinated the reappointment process of the Medical Staff to meet the requirements applicable regulatory agencies. Assisted with administrative needs of the Medical Staff. Responsible for maintaining confidentiality with respect to all Medical Staff. Provided support for the Information Management Systems. Special Skills: Effective professional business written and verbal communication skills. Demonstrated leadership and self-motivation. Independent problem solving and decision making abilities; cope with interruptions, varying personalities, rush projects, Proficient with computer word processing, data entry, and database management. Ability to operate all office equipment. Ability to organize and professionally manage demanding workload. Negotiated Insurance package for entire company.

West Corporation

Human Resources Recruiter Specialist

September 2013 to April 2014

Recruited for Managers, Account Managers, Supervisor, Call Center Agents, New Hire Reporting, post job advertisements on numerous websites, schedule drug screens, conduct background checks, manage schedules, and manage numerous administrative programs. Salary Analysis Benefit Renewal, policies and procedures, Knowledgeable of applicable employment laws including EEO, FMLA, ADA and FLSA. Preparation of employee evaluations, client services, maintain the confidentiality of sensitive information. Multi-tasking abilities, experience in Benefit Administration, Computer skills, including Microsoft word, PeopleSoft, Kenexa, Outlook, Windows, Kronos.

Fox Incorporated

Human Resources Manager

April 2001 to May 2013

Full Cycle Recruitment for all level of company. Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements. Evaluated applicants by discussing job requirements and applicant qualifications. Interviewed applicants on consistent set of qualifications. Made applicant selections with the HRIQ, provide excellent customer service to applicants by responding to email or phone calls in a professional timeline. Key Performance Indicators used in salary competitiveness and healthcare expense per current employee. Manage Leave of absences; Managed EEOC investigations; Construct and manage policies and procedures; Coordinated incident response planning; Mediated and monitored corrective action procedures; Administered reduction in force/position elimination. Planned and executed all events for entire company. Researches needs and serves as liaison between the company and outside venues and vendors to develop and coordinate plans for company events.

Develops all communication to event participants to ensure that the image and integrity of the company was maintained at all times.

Functions in a consulting capacity providing advice and counsel on arrangements Provide all New employee training/orientation; Hired and trained all generalists, Managed and reported corporate misdeeds; Managed unemployment claims. Managed employee benefits plans; planned and executed job analysis and salary plan, including job description creation/maintenance. Wrote policies and procedures, Administered performance evaluation management; Annual salary review process. Budget of 1.75million management. Supervision and scheduling of staff.

Recruitment: Used Social media for networking, planned career fair events, hiring for management and generalists.

Computer Tools: Careerlink.com, Omahajobs.com, State of Nebraska employer website. Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management.



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