AYLEX A. WARMBIER

*** *. **** *****

EUGENE, OR *7405

586-***-****

acvl4c@r.postjobfree.com

OBJECTIVES

A position that enriches a corporation by allowing me to capitalize on my experiences and skills.

SUMMARY

Conscientious, Bilingual (English, Spanish) professional with over 18 years experience supporting executives in several industries. Diligent, detail-oriented, flexible, and personable. Comfortable working independently or as part of a team. EDUCATION

East Detroit High School - Eastpointe MI

1986 - 1989

High School Diploma

Instituto de Diseño Caracas - Caracas Venezuela

1990 - 1994

Graphic Design

Universidad Simon Bolivar - Caracas Venezuela

1993 - 1996

Geology Technician Certification

SOFTWARE

iSI ZD eTools, Automation Portal, Seible, Dbaas, Citrix, Windows, Windows NT, Windows XP, Power Point, Word, Excel, Scheduler, Outlook, Microsoft Project, Works, Publisher, Imaging, Illustrator, FrontPage Basics, Corel, Adobe Page Maker, Internet, Cbis, Toolkit, Telnet. Internet, Geoframe - HP Software: ACDC, WFM, Fireman, Webjet, GIRS, Lotus Notes, webex EXPERIENCE

ADP - (Project Manager)

12/2013 – 02/2016

Vantage P to Q Refresh Project Management

● Responsible for following company protocol in the creation of change orders

● Direct a team of approximately 10 people during refresh

● Ensure client data accuracy and component verification prior to requests

● Create DVT reports before and after refresh

● Complete iSI Zero Down before client refresh

● Provide support if needed during any issues presented during refresh

● Keep records of new process and/or fixes

● Keep log of time taken to refresh each component

● Assist with process improvements

● Ensure refresh is performed during maintenance window

● Gathered data and maintained log of issues that might be present during refresh

● Maintained meeting calendar for Executive Team and arrangements for conferences TekSystems - (GM-Global Remote Desktop Manager)

07/2013 – 12/13

Level II IT Support

● Provide second-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

● Uses advanced troubleshooting skills.

● Courteously obtain and convey concise problem information for external and internal service personnel.

● Provide accurate and timely logging of problems and resolution for problems in the Clarify problem management database.

● Escalate problems as appropriate following GM procedures.

● Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process.

● Utilizes superior customer service skills.

● Solve problems on GMOL and EDWS platforms with equal proficiency.

● Perform GM expeditor functions as assigned.

Intelligent Solutions – Fleet Manager (Ricoh Services/Beaumont Hospitals) 05/2012 – June 2013

Manage William Beaumont Hospital printers fleet

• Provide supply and services as required by contractual agreement

• Monitor aging fleet and incoming refresh of new devices

• Ensure customer satisfaction and maintain agreed SLA

• Educate customers on new devices and process changes

• Maintain monthly log of supply expenses variant to devices, leases and exceptions

• Train peers on the unique needs of the account

• Maintain cordial communication with technicians from all different printer/mfd companies.

Hewlett - Packard - Sr. Op. Process Specialist Team Lead 05/2007 – 05/2012

Support the HP Image Utility Program with Ford Motor Company

• Approved and assisted with expense reports

• Responsible for email communications between client and Executive Team members

• Perform various administrative tasks and provided support to Executive Team members

• Generated global reports and gathered data utilized in client presentations

• Created annual review presentations for face to face meeting with the client with minimal to no assistance.

• Analyze and understand the current state processes and ensure that the context is understood by the team

• To serve as a liaison between the Ford and Hewlett Packard in all Latin American regions

• Implement new office methods and procedures to ensure accuracy and efficiency; guarantee precise maintenance of office records and documents. Awareness of new policies and contractual changes and modify procedures according; interpret new directives, policies and regulations and inform appropriate personnel of changes

• To ensure global process consistency in global database.

• Solve office problems independently and facilitate solutions when possible

• Coordinate all office functions to include but not limited to staffing, training, personnel.

• Recommend various personnel actions; delegate work assignments and review and edit work of process specialist personnel

• Prepare, compile and analyze reports and documents including but not limited to financial and monthly reports and personnel records

• Assist supervisor in planning and implementing office development based on knowledge of current office operations

• Strong communication skills

• Work with the team and customer to organize the various components needed to initiate, run and conclude certain projects

• Works closely with team members in other departments within the corporation.

MODIS - Hewlett Packard- Sr. Operations Process Specialist 05/2005 - 05/2007

Support the HP Image Utility Program with Ford Motor Company

• Oversee device accuracy in network and at customer site.

• Investigates issues with non-reporting devices.

• Input of devices installed of new sites in internal database.

• Ensure processes are followed during installation to ensure smooth support during Operations.

• Maintain line of communication with customer to ensure satisfactory results during device changes in fleet.

• Assist in the development of training materials.

• Support CAA during billing process.

• Monitor Canada’s fleet and process incoming calls with issue devices and supply customer with demand of consumables while maintaining SLA.

MODIS - Hewlett - Packard - Executive Assistant

05/2004 - 05/2005

Support the HP Image Utility Program with Ford Motor Company

• Compile Monthly Reports from project team.

• Develop and track scorecard.

• Control office supplies and hardware orders.

• Track schedules, meeting arrangements, and travel arrangements.

• Assist in creating an internal data repository infrastructure in SharePoint.

• Administer user account creation and access.

• Provide translation services.

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