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managment, customer service

Location:
Melbourne, FL
Posted:
July 08, 2016

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Resume:

Contact

Address

**** ******* ****** ****.

Apt *05 Melbourne, FL.

E-mail

acvl3u@r.postjobfree.com

Phone

954-***-****

IT and Numeracy

Proficient in MS office,

REVIT 2014, SOFTPLAN 13.4

Efficient in analytical and

numerical problem solving

techniques.

Knowledge of CRM

Personal Skills

Inventive and imaginative

Flexible & approachable

Time management

Skills

Leadership

Problem solving

Teamwork

Responsibilities

Organizing

Planning

Management

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FERNANDO MELO

PROFILE

CAREER SPECIFICS

An energetic, motivated and highly dynamic person with strong working skill. Expert in completing demanding assignments within crucial timelines. Demonstrating excellent interpersonal skills. Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesize data. The different types of industries I have work with have make me a more driven and focused individual who knows how to set goals and work to achieve them.

Funding Specialist

USBL

Melbourne, FL April 2015 - Present

Originate and coordinate business loans with business owners through calls, emails and fax. Work to assist other departments as needed and work with management to develop strategies to increase customer acquisition, retention and satisfaction. Coordinate the work and activities of others to accomplish task. Architectural Project Designer

FDC

Cali, Colombia, February 2013 – December 2014

Designing and developing the headquarters building for an importer fruit company that included 2 story offices, production, in 25000 sq/ft design and a 12000 sq/ft, refrigerated area, and operational zone, on a lot area of 130.000 sq./ft. in Yumbo, Colombia.

Generating a better space and functionality for the client.

Worked along architects and engineers to develop all the mayor designs such as electrical, hydro sanitary, structural, AC, cold storage refrigeration system which was a mayor area in the project, and the furniture layout for the entire offices, as well as attended weekly meeting with the designers, contractors and project manager to overview budget and building materials. Customer Retention Group

Convergys

Tamarac, FL, June 2011 – July 2013

Architect/Designer

Freelancer

Rochester, NY – Morganton, NC, February 2009 – March 2011 Intern Architect

CLASSIC CENTURY HOMES

Arlington, TX, June 2003 – November 2008

Architect/Designer

Freelancer

Fort Worth, TX, January 2005 – March 2007

Intern Architect

OPTIMA HOMES (CHELDAN HOMES)

Fort Worth, TX, December 99 - April 03

Intern Architect

CIRCLE PLANNING AND DESIGN

Long Island, N.Y, June 99 - November 99

Construction Manager

ARKUS Ltda, Cali, Colombia 1993 – 1998

Bachelor Degree in Architecture 1993

San Buenaventura University. Cali, Colombia.

Autodesk Revit Architecture Training Course 2014

Cali, Colombia

Seminar. “Le Corbusier One Hundred Years”. San Buenaventura University, Cali, Colombia

Seminar. “The House, the housing”. Los Andes University, 2013 Bogotá, Colombia.

Effectively sorted out each issue and coordinated/organized to get the solutions into customers effectively.

High levels of creativity, imagination and vision.

Competent in layout design, bring new design ideas and be able to advice on planning applications.

Superb design and presentation skills.

Enhance other team members their performance on the job.

Interface with customers for the purpose of resolving technical, billing and routine problems

Confirm customer understanding of the solution and provide additional customer education as needed

Ability to balance, co-ordinate and translate the needs of multiple stakeholders.

Able to lead a project with multiple technical resources involved.

Prepared and implemented strategies streamlining existing work-flows in order to increase efficiency.

Provided a stabilizing influence and promoted an excellent environment conducive to increasing efficiency, enhancing quality and strengthening financial results.

Participated and contributed equally while working in a group for projects at work.

Understanding the entire project from every group member’s point of view, explaining my thoughts on the project to the entire group making sure all of them understand it. Co-writing the report and then co-presenting it making sure to convey the idea of my group effectively to the audience.

Ability to get on with all levels of people and possess strong relationship building skills.

Built effective personal relationships and networks within the team, which contributed towards achieving organizational and team successes.

Able to continuously meet targets and surpass expectations.

Strong organizational, administrative and analytical skills.

Improving margins and maintaining a high quality service to clients.

Able to develop, coordinate, delegate and plan work activities.

Articulate and well presented.

Quick learner, possess a broad range of experience, highly motivated, and have the ability to work in structured and unstructured environments and Initiating career awareness and self-monitoring on my overall progress. The above details are true and accurate to the best of my knowledge. Given the opportunity, I will discharge my services to the best of your satisfaction. Communication

Dealing professionally with a wide

range of people including senior

management, senior engineers,

executives, etc.

Employed appropriate and often

innovative solutions to increase

communication while using time

efficiently to track progress and

meet goals.

Fluency in written and spoken

English and Spanish.

Expertise

Front-End Supervision

Complaint Handling &

Resolution

Customer Satisfaction

Enhancement

Site surveys

Interior design

Residential conversions

Housing projects

Space utilization

Project coordination

Contract administration

Feasibility plans

Planning application

drawings

Compliance Reviews

Project management

Monitoring progress

Interest

Keeping up-to-date with the

technological developments in

architecture, management and

various other fields.

Reference Available on

Request

TEAM-WORK

ORGANIZING, PLANNING & MANAGEMENT

EDUCATION

LEADERSHIP, PROBLEM SOLVING & RESPONSIBILITY



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