Management Active Directory

Harold D. Lupo

**** ********* *****, ********, ** 43220

419-***-**** acvkxs@r.postjobfree.com

Experienced IT Support Professional

Profile

Over 17 years experience in the IT industry filling a diverse range of roles.

Over 14 years of computer support, repair, diagnosis, installation, configuration and upgrade experience.

Hold B.A. degree and CompTIA A+ Certification.

Over 7 years’ experience supporting clients in a TCP/IP WAN/LAN environment.

5 years’ experience in managing and maintaining active directory.

4 years experience with ServiceNow/ITIL.

2 years experience supporting server backup process, swapping tapes and archiving offsite.

Proficiency in Active Directory, McAfee Endpoint Encryption Administration, Microsoft Office, ITIL and ServiceNow applications.

Also proficient with Cisco AnyConnect, Dameware, RAdmin Server, VNC Remote Viewer, installing and supporting specialized applications.

Familiar with SCCM, Altiris and Symantec PGP Encryption.

Familiar with the hardware build / deployment process.

Excellent problem solving abilities.

Proficiency in MS Word, Excel and Access.

Excellent verbal and written communications skills.

5 years experience in documentation and technical writing.

Self-motivated. Excellent organizational skills. Works well with a team or independently.

4 years asset management experience, including software asset management.

Professional Experience

IT Asset Analyst, Huntington Bank (contract Work) April 2015 - Jan. 2016

(under contract with Software Guidance and Assistance)

Provide data gathering and analytical research for management using CMDB.

Collaborate in a team effort to reduce cost of IT asset inventory.

Fulfill software requirements for end users.

Request or apply approved build/configuration to equipment.

Fully document life cycle of IT assets.

Create and update documentation of asset management protocols.

Harold D. Lupo

Digital Equipment Systems Manager, J. P. Morgan Chase Oct. 2014 - Dec. 2014

(Under contract with Software Guidance and Assistance, Inc.)

Purchase, receive, store and enter equipment into or out of inventory.

Request or apply approved build/configuration to equipment.

Fulfill equipment requirements for end users.

Fully document life cycle of IT assets.

Provide data gathering and analytical research for management.

Imaged MACs for deployment.

Software Configuration Manager, J. P. Morgan Chase July 2014 - Sept. 2014

(Under contract with Accenture through Insight Global)

Build applications using Jenkins /Maven, Source Tree and Git.

Use Putty to manage servers.

Deploy applications for certification and testing using RSI.

Update project status using Confluence.

Work closely with application development teams to ensure timely delivery of projects.

Use JIRA to track workflow of assigned tasks.

Windows XP Remediation Specialist, Cardinal Health May 2014 - June 2104

(Under contract with FastSwitch, Ltd.)

Image desktop PCs and laptops using Altiris.

Use Altiris to manage software licensing compliance.

Configure units for clients, installing software and peripherals then migrating data to new units and setting up e-mail, printers and mapping drives.

Provide desk side and remote support for clients after delivery.

Performed break-fix as necessary.

Asset Management/Deployment Specialist, DSW Jan. 2014 - April 2014

(Under contract with Insight Direct)

Evaluated and preconfigured 975 PCs and laptops prior to imaging within a 10-week period.

Did break-fix work on units where necessary.

Recycled 183 PCs and laptops not suitable for reuse..

Imaged PCs and laptops for deployment using SCCM 2012 in a Windows Server 2008/Windows 7 environment.

IT Technician, Certified Oil Corp. April 2013 - Dec.2013

Provided remote (help desk) and in person support for 81 retail locations and home office.

Installed Windows and required software on Laptops and PCs for deployment.

Deployed new PCs at retail locations and home office.

Create and update documentation of build and deployment protocols, assuring future consistency for deployment process.

Responsible for asset management, updating existing data and creating a system to track IT assets, including software licenses.

Provide production assurance, documenting failures and suggesting possible remedies.

Assumed a leadership role in a project involving using Multifunction printers to scan and send invoices to home office. Tracked demo units, recorded feedback and issues. Created training materials for station management and staff. Deployed to stations and instructed employees in use of scanners.

Harold D. Lupo

Systems Specialist, Omnicare, Inc., Dublin, OH Oct. 2008 - Feb. 2013

Crated and maintained documentation of support and deployment protocols, assuring future consistency for deployment process.

Delivered hardware support for 14,000 PCs in a Windows 7/ Server 2003/2008 server environment, troubleshooting and resolving multiple software and hardware issues.

Documented build processes, creating and maintaining control sheets to assure consistency and accountability across the process.

Performed multiple data back-up activities, restoring data to existing PCs or migrating data to new PCs.

Created and managed user accounts utilizing Active Directory and SafeBoot encryption software and resolved any issues/problems related to data encryption software.

Responsible for managing team hardware assets. Documented movement of hardware in and out of inventory.

Provided technical expertise for implementation of software.

Supported server backups, swapping tapes and shipping offsite to Iron Mountain for archiving.

VALO Technician, XEROX Corporation, Groveport, OH Aug. 2007 - Oct. 2008

(under contract with Spherion)

Installed modems, printers and network controllers in copiers and configured equipment.

Demonstrated commitment to team collaboration in taking the initiative to support cross-functional department operations.

Desktop Support Specialist & IT Consultant, School Specialty, Inc., Mansfield, OH July 2006-Aug.2007

(Under contract with Robert Half International)

Supported over 300 Dell desktops and HP printers using Windows 2000/XP in a Windows 2003 server environment;

Supported desktop, connectivity, printer and other technological problems via phone or in person.

Performed break-fix and imaged desktops for deployment.

Prepared 100+ units for deployment, documenting status of individual units, facilitating deployment and reducing time required for deployment by one hour per unit; actual deployment time was 20-30 minutes.

Owner, Lupo’s PC Service, Mansfield, OH May 2001 - Oct. 2007

Directed this computer repair and diagnosis venture and supervised staff of two personnel.

Managed inventory assets and licenses.

Performed remote support and break-fix for clients.

Corrected and prevented system errors and malfunctions, established and configured small-business networks and built up client list to over 300 individuals and organizations, with 99% customer satisfaction.

Site Supervisor, PTFS Inc. Bethesda, MD May 1999 – Sept. 2000

Efficiently performed multiple tasks, including all network administration, developed user types/groups, set permissions/ policies and added/deleted from Active Directory; within one year started-up two networks in a windows 95/ NT server environment consisting of 60 and 100 PCs respectively.

Performed break-fix as necessary.

Responsible for asset management, maintaining records of software licenses deployed at worksites.

Compiled and wrote training manuals directed toward adults that provided comprehensive information regarding proprietary software.

Monitored product quality, maintaining 99.9% accuracy and met all production deadlines ahead of schedule; interfaced with systems manager to reconfigure RAID following system crash that saved organization $1,500-$2,000 and reduced lost production time by 50%.

Education

Heidelberg College, Tiffin, OH

Bachelor of Arts - Majors, German, Latin, Greek

North Central State College, Mansfield, OH,

Computer Information Systems Studies

Contact this candidate