PHYLLIS NADEAU

904-***-**** / acvkjq@r.postjobfree.com

*** **** ****** *****

Jacksonville Beach, FL 32250

PROFILE

A conscientious support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner. Expertise is in health information management and terminology as well as legal procedures and terminology, communications (both written and verbal), electronic filing, time management, and organizational skills. A team player who is attentive to detail with a strong work ethic, bringing 25+ years of related experience as follows:

Medical Transcription

Legal Transcription

Health Information Management

Auditing / Editing

Quality Control / Assurance

Team Building and Leadership

Policy and Procedure Edits and Updates

Medical Transcription Training

Customer Service / Communications

Speech Recognition Software Maintenance

WORK EXPERIENCE

Anderson, Howell, Ravis & Miller, PA, Jacksonville Beach, Florida

Legal Assistant

Legal assistant duties which include e-filing, online research, legal transcription, case management, printing and filing court dockets, communicating with clients, insurance companies, attorneys and court representatives via phone, email, fax and personally.

Scheduling depositions and keeping attorney schedule.

G Gray Robinson, Attorneys at Law, Jacksonville, Florida Sept. 2014 – Dec. 2015

Documentation Specialist

Overflow legal assistant duties which include e-filing, legal transcription, corresponding with clients via email and in person, online research, printing of court dockets, creating Redwell files and pleading binders.

Scheduling and coordinating conference room setups for depositions, new client meetings and in-service training.

Backup Document Support Service; receiving internal and external mail, i.e. FedX and UPS and distribution of same to all staff. Burning CD’s in Roxio software, and scanning assignments for conversion to paperless client files.

Norton Lilly International, Inc, Jacksonville, Florida Nov. 2013 – May 2014

Documentation Specialist

Executed export documentation requirements for shipments originating in the US to destinations globally which included bills of lading, manifests, and commercial invoices.

Ensured that all documentation met export regulations for specific destination.

Research and calculation of freight and other fees per Customs guidelines.

Arranged details of shipments with forwarders and carriers as necessary for exports.

BTG Staffing Agency, Jacksonville, Florida Jul. 2013 – Nov. 2013

Legal Assistant

Provided a wide variety of higher level administrative and staff support services to the top executive positions in the company (CEO and senior paralegal).

Prepared routine and advanced contracts and agreements including copyrights, trademarks and physician panel agreement, which required the handling of confidential and time-sensitive material.

Administrative liaison within and outside the company regarding issues related to hospital contracts.

James C. Rinaman, III, P.A., Jacksonville, FL May 2013 – Jul. 2013

Legal Assistant

Researched and produced backlog of medical records and created chronological timelines for client files via WordPerfect software which allowed the firm to update their invoicing for billing. Legal transcription.

Scanned backlog of legal documents into electronic file, assisting staff with accessing ongoing cases.

Ellison Vein Institute, Jacksonville, FL Jan. 2013 – May 2013

Medical Transcriptionist

Prioritized and transcribed clinical notes, surgical reports and correspondence for entire medical staff.

Managed workflow and distribution of confidential paper medical charts.

Assisted nursing staff with creating macros and templates for dictation purposes.

Terra Nova Transcription, Tampa, FL Aug. 2012 – Jan. 2013

Quality Assurance Editor

Edited ongoing transcribed medical records to ensure an accurate document for placement in the electronic medical record via SoftScript Platform software.

Monitored, measured, trained and improved the skills of medical transcriptionists by evaluating error patterns, providing feedback and coaching.

Evaluated, compiled, and reported statistical information regarding workflow, production and turn-around time to management on a weekly basis utilizing SoftScript statistics and Excel software.

Continually updated quality manual and client account specifics for more effective cross-training of management and to assist with maintaining the department’s reporting accuracy to our clients.

Nuance Transcription Services, Jacksonville, FL Aug. 2010 – Aug. 2012

Client Support Specialist

Ensured accurate document for placement in the electronic medical record for four separate entities; Memorial Hospital of Jacksonville; Specialty Hospital of Jacksonville; HCA Services; and Nuance Transcription Services, which provided services and solutions to all hospital staff.

Acted as liaison, establishing and maintaining a positive relationship between all four entities.

Trained and improved the skills of the medical transcriptionists; providing feedback to maintain the 98% accuracy level.

Edited and developed macros to ensure joint commission guidelines requiring communication all staff.

Mayo Clinic, Jacksonville, FL Feb. 2005 – Aug. 2010

Quality Assurance Specialist, Medical Transcription

Ensured an accurate document for placement in the electronic medical record via random quarterly auditing of approximately 80 home-based medical transcriptionists.

Maintained Dragon software central speech recognition database for Dragon software requirements.

Continually updated Quality Assurance Training Manual and Account Specifics for more effective cross-training of management and to assist with maintaining the department’s report accuracy/quality to our clients.

Collaborated in the development of client solutions, learning tools, via in-service training for transcriptionists.

SOFTWARE AND PLATFORMS:

iChannel dictation system

MultiCalendar CS Client 4

PCLaw software

Word Perfect

Microsoft Word

Excel Software

Outlook

Microsoft Office

SpeechExec Software

ExpressScribe

SharePoint Software

MediTech Software

ACCOMPLISHMENTS

Promoted from correspondence department to a managerial position in a Quality Assurance.

Earned two ‘Above and Beyond’ Awards from Mayo Clinic for production of a color coding system for a specific work process, and for in-service team work performance, respectively.

Created a production report utilizing Excel software which became an official company form in documenting statistics regarding turn-around-time, workflow and production using Excel software.

TRAINING

In-Service training in SharePoint software.

Excel course training, Mayo Clinic.

HIPAA and privacy policy education; working knowledge of policies/procedures for confidential information.

Extensive customer service training, Ritz Carlton, Amelia Island, FL, and Mayo Clinic, FL.

EDUCATION

Duncan U. Fletcher High School, Neptune Beach, FL / High School Diploma.

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