IT Solutions Sales Pre-Sales Engineer

Qualifications Profile

Dynamic, results-oriented, and innovative IT professional, offering extensive leadership experience, focusing on IT solutions and sales

engineering; enterprise software and hardware management; as well as operations oversight.

Visionary leader and team player, skilled at assuming leadership role in various projects; driven with strong desire to succeed, with

proven ability to integrate astute technical and administrative skills

Highly motivated individual, known for organizing flexible operations

Strategic and innovative thinker who thrives under pressure and equipped with outstanding communication, presentation, analytical, and

management skills

Articulate communicator, with bilingual proficiency in English and French

Relevant Experience

Dell, S.A EMEA, Paris, France

Enterprise Solutions Executive - Aug 2013–Present

Function as an effective solutions engineer, responsible for providing direct support to the global account manager

Demonstrate excellent skills in retention and acquisition of sales

Provide exceptional customer service and support

Conduct accurate translation of complex business issues into actionable and customer-benefiting solutions

Career Highlight:

Extended the team’s sales motion to consistently exceed a $20M+ sales quota per year by selling Dell’s entire portfolio of data center

solutions to the top Global Fortune 500 and CAC 40 customers, including Bouygues, Alstom, General Electric, Total, Thales, Safran, AXA,

and Groupe BPCE

Dell, Inc. (Dell USA), Raleigh-Durham, NC

Customer Solutions Engineer - Feb 2012–Jul 2013

Provided support to the account executive and developed the team’s sales motion to meet as well as exceed the annual goal of $23M

Career Highlight:

Successfully achieved the sales quota by selling the Dell’s entire portfolio and data center solutions to large enterprise customers

Senior Onsite Systems Engineer Team Lead - Mar 2010–February Feb 2012

Provided assistance in executing technology initiatives by handling large enterprise customer during pre- and post-sales processes

Served as the trusted advisor, responsible for assisting customers in making strategic technology decisions while advocating Dell’s

solutions and portfolio

Took charge of an account set of 8 to 10 large customers

Supported Dell Enterprise Solutions related to customer initiatives and future projects

Assumed full responsibility in providing a single contact for escalations of challenging technical issues

Conducted hands-on demonstration of new technologies to diverse customers

Assisted the manager in overseeing the team performance through training, leadership, and shadowing

Worked as the engineer organization’s advocate for Net Promoter Score (NPS) which is a customer-centric initiative

Career Highlight:

Earned recognition as the Onsite Systems Engineer of the Half in 2010 and 2011 as well as the Solutions Executive of the Half in 2012

for demonstrating excellent work performance and leadership

Cowbell Systems, Inc., Apex, NC

Owner - Aug 2007–Mar 2010

Provided oversight to the entire operations of the company and ensured provision of services to more than 24 businesses

Oversaw all aspects of the company from sales, accounting, operations, and marketing

The Forma Group, Inc., Danville, CA Reno, NV

Director, Information Technology - Apr 2006–Mar 2009

Managed the operations of the organization and led the establishment of the IT Department from ground-up, which included strategy-

building as well as IT infrastructure projects execution:

Implementation of VOIP system (Toshiba Strata CIX) throughout the company’s locations

Establishment of IT infrastructure for a 35,000 sq. ft. ultra-automated factory, including central interface to CNC machinery to build

wall and floor panels

Development and implementation of complete network Infrastructure

Identification of areas of improvement in the CAD design center which included enforcement of new CAD design software for costs

reduction and operational efficiencies

Redesign and launch of the company’s brand identity, including web, print, marketing, and tradeshow materials

Institution and enforcement of security and compliance policies

Fireman's Fund Insurance Company (ALLIANZ Group), Novato, CA

IT Product Manager/Application Development - Sep 2001–Apr 2006

Managed a team of engineers, business analysts, architects, contractors, and consultants in completely redesigning the company’s core

business processing systems

Conducted personal insurance policy processing product delivery and resource management

Led the program-wide SDLC tools implementation and managed the vendor contracts negotiation, statements of work, licensing agreements,

and service level agreements

Completed the development and implementation of a program-wide communication plan

Earlier Positions Held:

Fireman's Fund Insurance Company (ALLIANZ Group), Novato, CA

IT Product Manager, Web Channels–Application Development, IT Front Office

Senior Webmaster, Lead and Systems Architect, IT Operations - Deployment Services

Netpace, Inc., Union City, CA

Senior Web Producer - May 2000–Jan 2001

Bigbow, Inc., Oakland, CA

Senior Web Producer - Dec 1999–May 2000

LesConcierges, Inc., San Francisco, CA

IS Director–Project Management/Information Systems - May 1996–Dec 1999

Director–International and Domestic Vendor Relations - May 1996–Dec 1999

Other Experience

Royal Viking Line, Oslo, Norway

Sommelier - May 1993–Sep 1994

Sommelier - Aug 1991–Jan 1992

Seabourn Cruise Line, San Francisco, CA

Sommelier - May 1992–May 1993

Education

Instituts Universitaires de Technologie (IUT) in Hospitality and Management - 1993

IPCCI, Clermont, Ferrand, France

CAP in Culinary - 1986

Lycee de Beauregard, Rennes, France

Professional Development

Certifications

Implementing and Managing Cisco UCS - 2012

Compellent Certified Storage Architect - 2011

VMWare Certified Professional 4.1 - 2011

Microsoft Certified Small Business Server Professional - 2009

Microsoft Certified Systems Engineer - 2001

Training

Creating Customer Value Sales Training

Net Promoter Score

Dell Leadership Imperative

Fireman’s Fund Manager

Conflict Resolution Training

Activities

Fundraiser - Pan Mass Challenge for Cancer Research: Jan 2008–Present

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