H: 414-***-****

acvjny@r.postjobfree.com

Martha P. Santamaria

Objective

To obtain a challenging position in which I can utilize my expertise and master new skills in order to benefit my employer to the utmost of my ability. I also seek a position that offers the potential for career advancement.

Experience

June 2015- Current Work Freedom Solutions, LLC

Recruiter

• Train agents with virtual training process

• Promote company to potential customer service agents

• Screen, recruit, and interview potential employees

• Train individuals to go through Arise Registration process

• Payroll/Invoices

• Maintain agent files

• Oversee onboarding training process for incoming employees

• E-mail solicitation and telephone communications.

• Create sourcing strategies for our recruiting searches.

December 2010 - April 2016 Arise Virtual Solutions

Customer Service Agent

• Collected customer information and entered in CRM software

• Customer Service

• Troubleshoot and resolve product issues and concerns

• Cross sells and up sells

• Handled customer orders

• Walked customers through new service at their homes

• Assisted with customer travel arrangements through timeshare program

• Taking inbound phone calls and answering questions

• Spanish inbound calls from our customers requesting new service

• Handle medium to high volumes of incoming telephone calls

• Responsible for maintaining metrics on each call

• Document and update customer records based on interactions

• Promote clients products and services to prospective and existing customers

June 2007- July 2010 Coca-Cola Enterprise Inc.

Sale Center Administrator/Office Manager

• Sales Support

• Responsible for Accounts Receivable & Payable

• Assist with store operations (Sales, Distribution)

• Human resource liaison

• New hire orientations

• Responsible for collection, review and dissemination of original new hire paperwork

• Process and transmit weekly payroll and commissions

• Coordinate employee/facility events including catering

• Conduct weekly and monthly internal audits

• Process donations/weekly

• Conducted Conduct Safety Committee meeting monthly

• Responsible for general office management: manages the petty cash of the facility

• Administrator for mobile devices & uniforms for the sales center

• Submitted and monitoring the progress of pre-employment background checks and/or drug screenings

• Managed sensitive and confidential matters like personnel relations, employee relations, and organizational changes, planning and protecting the security of information, data and files

• Maintained employee file records up-to-date by handling changes in employee status in timely manner.

• Interacted with and supplying information to employees, department heads, and job applicants.

• Supported HR programs and policies. Communicates basic information to employees

• Processed FMLA and STD claims

• Recorded vacation/sick requests and updating accrued days in KRONOs system

January 2007 - May 2007 Dots Fashions

Assistant Store Manager

• ssisted with store operations (Sales)

• Employee training and development, recruiting

• Daily opening, closing and cash deposits handling procedures

• Implement visual standards

• Inventory Management

• Merchandising

• Client Relationship

• Payroll

April 2006 – December 2006 Dress Barn

Assistant Store Manager à Recruited

• ssisted in sales generations, operation and sales Team Management

• Continuously train and develop associates

• Daily opening, closing and cash deposits handling procedures

• Implement visual standards

• Inventory Management

• Merchandising

• Customer Service

December 2005- March 2006 Alltel Corp.

VP-Administrative Assistant

• Assisted with New Hires and Terminations

• Provided administrative support to market and VP

• Coordinated market events and quarterly meetings

• Distributed company policies

• Vendor maintenance and check request through procurement system

• Accounts payable / Accounts receivables

• Reconciled and reviewed expense reports and p-cards

• Posted predetermined information to records system

• Assisted Indirect with agents reports and commission

• Tracked and ordered office equipment

February 2003-November 2005 CellularOne - Merged with Alltel Corp

Administrative Assistant

• Supported 3 channels of distribution: Direct, Indirect and Retail (provided reports as requested for all channels in market, daily, weekly and monthly)

• Forecasted sales for Indirect, Retail and Direct

• Prepared and audited commission reports

• Distributed and ensured companies policies and procedures were in compliance

• Organize district/channel function - Trade shows, meetings, etc.

• Oversee maintenance of equipment

• Assisted with payroll

• Accounts payable / Accounts receivables

• Help control expenses for market

• Trained and managed new hire/terminations paperwork process and procedures

• Maintenance of weekly District staffing report

• AE/MAM/RSR productivity chart maintenance

• Support recruiting and training to optimize retail sales

• Excellent written and oral communication skills

• Human resource training and management

January 2002-January 2003 Stanford Knowles, Architect & Planner, Inc.

Administrative Assistant

• Assist Architect with daily operations by maintaining calendar

• Prepare RFQ/RFP(Deadlines to meet)

• Assist with daily planning and architectural needs

• Answer telephone, type memos, draft correspondence

• Assist public with everyday questions

• Develop and facilitate daily operations by creating spreadsheets and word processing documents • Assist Business Manager with payroll, personnel paper work, hiring, and AP/AR, insurance

March 1999- January 2002 Rio Grande Marine Institute

Operations Secretary

• Assisted the Director of Operations and Business Manager

• Drafted and completed correspondence and monthly operational reports

• Assisted in public/community relations, board, and fundraising events

• Supported other program administrative and operational activities when required

• Administered main office to include answering and forwarding calls

• Prepared end of the month reports for Associated Marine Institutes and Texas Youth Commission • Collaborated and drafted reports for Team leaders

• Entered students into PEIMS program

• Develop and facilitate daily operations by creating spread sheets and word processing documents

December 2000- March 2001 H & R Block

Relief Associates (Tax Season Only)

• Helped tax preparers with customers

• Verified invoice for payments

• Answered a multi-line phone

• Temporary/Part-Time employment

1997-1998 Manpower

Secretary

• Placed at Kemet Electronics (Temporary employment)

• Prepared daily reports for managers

• Verified freight invoices for payment

• Answered a multi-line phone

• Retrieved bill of ladings and verified to invoice for proper payments (6 months)

1996-1997 Hands On Computers

Administrative Assistant/Assistant Trainer

• Prepared confidential documentation

• Maintained /Updated student records

• Prepared mass mailing to businesses

• Assisted instructors during computer classes

• Conducted classes in computer training courses

• Managed the scheduling for large groups and individuals

• Collected and created a mail merge through sales calls

• Translated computer classes to Spanish

Education

1996-2000, 2002 University of Texas at Brownsville

• Pursuing Business Administration Management, Completed 92 hours

1991-1995 Los Fresnos High School Los Fresnos, Texas

• Advanced High School Course

Computer Skills

Proficient in the following software: Windows, MS Office, MS Publisher, Lotus Suite, SAP, Kronos, PeopleSoft

References

Maribel Baca, Former Co-worker, acvjny@r.postjobfree.com, 956-***-****

Juan Carlos Perez, Former Co-Worker, acvjny@r.postjobfree.com, 956-***-****

Deborah Gonzalez, Work Freedom Solutions Partner, acvjny@r.postjobfree.com, 209-***-****

Contact this candidate