** ********* **** • Bella Vista, AR • ***** • CELL 479-***-**** • E-MAIL acvjmn@r.postjobfree.com
Jenny Seto
** ********* **** • Bella Vista, AR • 72715
CELL 479-***-**** • E-MAIL acvjmn@r.postjobfree.com PROFILE Successful service-driven project coordination and communications management, planning, developing and implementing key processes. Strong ability to work within teams and multi-task projects under strict deadlines. Consistently praised by management for high attention to detail, exemplary customer delivery and proactive attitude.
EDUCATION Bachelor of Science (equivalent), 2012-2014 University of Houston, Houston, TX
Business Transfer, 2004-2011
NWACC, Bentonville, AR
Dean’s List, Fall 2004-Spring 2007
Advanced coursework in Microsoft Excel
SKILLS Exceptional Customer Service Certification, a Fred Pryor Seminar Process improvement by developing data tracking spreadsheets & departmental procedures, increasing organization and efficiency within team. Retail Link, Lotus Notes, QuickBooks, Adobe CS5, Microsoft Office, SharePoint EXPERIENCE Sign-It Designs/Urban Glam, Centerton, AR Owner, November 2003-Present
§ Freelance work as needed
§ Develop graphics and layouts for product illustrations, company logos, and t-shirt designs.
§ Met aggressive art production deadlines with high level of accuracy on continued basis.
§ Established and maintained work procedures to meet production schedules, production quality and on time delivery.
§ Recommended and executed quality improvements for production and product quality.
11 Elvanfoot Lane • Bella Vista, AR • 72715 • CELL 479-***-**** • E-MAIL acvjmn@r.postjobfree.com Shopper Events, Rogers, AR
Project Administrator, January 2013-July 2013
§ Successfully saved company thousands of dollars by catching previous invoicing errors from prior team members
§ Managed Invoicing for all Walmart clients
§ Maintained daily communication with project managers
§ Held weekly team meetings to analyze project progress
§ Systematically increased office organization by developing more efficient filing & documentation system.
§ Built and maintained successful relationships with clients and vendors. Intertek-Moody, Houston, TX
Project Coordinator, August 2012-November 2012
§ Managed more than 155 projects as primary liaison between departments, inspectors, clients and vendors.
§ Assisted in all areas of project including assigning TPI, assuring receipt of all proper documentation, analyzing TPI reports and approving payroll.
§ Documented, filed and maintained proper inspection records and quality assurance documents.
§ Determined Technical Specialist certifications requirements based on scope of work.
§ Recommended & implemented corrective actions to processes when needed to optimize customer relations.
§ Daily communication with domestic and overseas offices to arrange TPI services.
§ Trained new employees and explained protocols clearly and efficiently.
§ Followed up with clients to ensure optimal customer satisfaction.
§ Resolved customer complaints and concerns with strong verbal and negotiation skills.
Springs Global, Bentonville, AR
Account Coordinator, November 2009-January 2011
§ Liaised with vendors to coordinate product samples for Walmart & Sam’s Club.
§ Identified customer's needs by running, updating & analyzing weekly sales reports in Retail Link
§ Assist in developing & executing projects, sales presentations.
§ Created databases and spreadsheets to improve project management and reporting accuracy.
§ Assisted in all areas of administrative work including data entry, receptionist duties, & file organization.