Post Job Free

Resume

Sign in

Customer Service Project

Location:
Bentonville, AR, 72712
Posted:
July 02, 2016

Contact this candidate

Resume:

** ********* **** • Bella Vista, AR • ***** • CELL 479-***-**** • E-MAIL acvjmn@r.postjobfree.com

Jenny Seto

** ********* **** • Bella Vista, AR • 72715

CELL 479-***-**** • E-MAIL acvjmn@r.postjobfree.com PROFILE Successful service-driven project coordination and communications management, planning, developing and implementing key processes. Strong ability to work within teams and multi-task projects under strict deadlines. Consistently praised by management for high attention to detail, exemplary customer delivery and proactive attitude.

EDUCATION Bachelor of Science (equivalent), 2012-2014 University of Houston, Houston, TX

Business Transfer, 2004-2011

NWACC, Bentonville, AR

Dean’s List, Fall 2004-Spring 2007

Advanced coursework in Microsoft Excel

SKILLS Exceptional Customer Service Certification, a Fred Pryor Seminar Process improvement by developing data tracking spreadsheets & departmental procedures, increasing organization and efficiency within team. Retail Link, Lotus Notes, QuickBooks, Adobe CS5, Microsoft Office, SharePoint EXPERIENCE Sign-It Designs/Urban Glam, Centerton, AR Owner, November 2003-Present

§ Freelance work as needed

§ Develop graphics and layouts for product illustrations, company logos, and t-shirt designs.

§ Met aggressive art production deadlines with high level of accuracy on continued basis.

§ Established and maintained work procedures to meet production schedules, production quality and on time delivery.

§ Recommended and executed quality improvements for production and product quality.

11 Elvanfoot Lane • Bella Vista, AR • 72715 • CELL 479-***-**** • E-MAIL acvjmn@r.postjobfree.com Shopper Events, Rogers, AR

Project Administrator, January 2013-July 2013

§ Successfully saved company thousands of dollars by catching previous invoicing errors from prior team members

§ Managed Invoicing for all Walmart clients

§ Maintained daily communication with project managers

§ Held weekly team meetings to analyze project progress

§ Systematically increased office organization by developing more efficient filing & documentation system.

§ Built and maintained successful relationships with clients and vendors. Intertek-Moody, Houston, TX

Project Coordinator, August 2012-November 2012

§ Managed more than 155 projects as primary liaison between departments, inspectors, clients and vendors.

§ Assisted in all areas of project including assigning TPI, assuring receipt of all proper documentation, analyzing TPI reports and approving payroll.

§ Documented, filed and maintained proper inspection records and quality assurance documents.

§ Determined Technical Specialist certifications requirements based on scope of work.

§ Recommended & implemented corrective actions to processes when needed to optimize customer relations.

§ Daily communication with domestic and overseas offices to arrange TPI services.

§ Trained new employees and explained protocols clearly and efficiently.

§ Followed up with clients to ensure optimal customer satisfaction.

§ Resolved customer complaints and concerns with strong verbal and negotiation skills.

Springs Global, Bentonville, AR

Account Coordinator, November 2009-January 2011

§ Liaised with vendors to coordinate product samples for Walmart & Sam’s Club.

§ Identified customer's needs by running, updating & analyzing weekly sales reports in Retail Link

§ Assist in developing & executing projects, sales presentations.

§ Created databases and spreadsheets to improve project management and reporting accuracy.

§ Assisted in all areas of administrative work including data entry, receptionist duties, & file organization.



Contact this candidate