GREGG DeLORENZO

*** ********* *****, **********, ** 33414

cell: 561-***-****

e-mail: acvjik@r.postjobfree.com

SUNTRUST, Boca Raton, FL 2013-2016

BRANCH MANAGER 4/VICE PRESIDENT

Earned Performance Excellence Awards-Platinum for 2014 and Gold for 2015.

Drove increase in deposit base by 15MM in 1 qtr., leading to being awarded Premier Branch status.

Managed team through successful operations audits each year.

Consistently led market in Teller Clients Helped Metric

WELLS FARGO, Jupiter, FL 2010 - 2013

STORE MANAGER SAFE 3

Managed teams' productivity to top of monthly motivator.

Successfully led teams through WICR/SOCR audits with ratings 94 – 96.

Led district-wide initiative around WF@WF resulting in 24% increase in @ work.

Directed teams to achievement of excellence in shop scores.

CITIFINANCIAL, West Palm Beach 2009 – 2010

BRANCH ACCOUNT MANAGER

Generated new loans from both existing client base and new prospects.

Implemented loss mitigation strategies through identification of appropriate solutions to meet each customer’s needs.

Utilized individual approaches tailored to effectively cross-sell value added products.

HSBC Greenacres, FL 2004 - 2009

SENIOR ACCOUNT EXECUTIVE

#1 Account Executive in Division in 2005, 2006, 2007, and 2008

Earned Eight Bi-annual President’s Council/Champion’s Circle Awards

Prospected among cold lead sources. Developed referral pipeline and maintained relationships with team members, business affiliates, and external professionals to ensure individual and team goals were met.

Maximized new business from referrals by providing excellent service throughout all phases of customer interaction. Adhered to principles of Customer Value Proposition (CVP) by utilizing knowledgeable financial counsel to assess and meet customer’s short and long term needs and goals.

Consistently exceeded goals set by management for insurance sales and other value added products.

Used superb problem resolution and interpersonal communication skills to strengthen business relationships.

Identified customer’s changing needs and matched with appropriate product and services.

Generated $2.5+ million in sales through face-to-face client/prospect meetings.

Earned 11 domestic and international travel awards for outstanding productivity.

Consistently attained productivity level to earn bonuses, despite increasingly challenging market.

HYDRO-ENGINEERING, INC., Riviera Beach, FL 2001 - 2004

MARKETING MANAGER

Monitored productivity and conversion percentages from cold lead sources i.e. cross-referenced directories.

Planned and implemented daily activities and long-term strategy to ensure team sales objectives were met.

Recruited, hired, and trained new marketing representatives.

Penetrated effectively through cold leads and marketing promotionals.

Increased monthly sales from 20 units to high of 80 units, resulting in additional $360K monthly revenue.

Maintained cost-effective operations throughout 80% expansion of inside marketing team.

Provided marketing productivity increase, resulting in 500% growth of sales force from 4 to 20

MARCOM TECHNOLOGIES, INC., Sunrise, FL 2000 – 2001

FACILITY MANAGER

Directed six-member management team of an 85-seat in/outbound, multi-lingual call center to maximize efficiency within Operation, Quality Assurance, Recruiting, Training, and Licensing & Compliance.

Planned strategy and provided high-level oversight to ensure meeting and exceeding production quotas of Marcom and Fortune 500 clients, such as American Express, J.C. Penney, Sears, and Bell Atlantic.

Achieved an increase of 60% billable hours daily, resulting in additional $194,000+ monthly revenue within first 6 months.

Developed multiple sales campaigns with overlapping time parameters.

MARCOM TECHNOLOGIES, INC., -- continued

Directed shift Operations Managers in implementation of strategies,, resulting in team performance increase of 30%.

Developed and presented action plans to multiple clients about variance between projected vs. actual production results; consulted with Account Executives to determine necessary revisions.

Provided developmental coaching to Operations Managers and eight Team Leaders focused on motivation of 100+ Customer Service Representatives through creative cost effective incentives.

Directed Quality Assurance Manager of eight-member team to ensure 100% quality audit of sales, and adherence to government, client, and internal guidelines.

CRAFTMATIC ORGANIZATION, INC., Pompano Beach, FL 1986 – 2000

DIRECTOR OF TELEMARKETING OPERATIONS 1992 – 2000

Recruited, hired, trained, scheduled, tracked compliance, monitored productivity, provided feedback and motivation to four supervisors and additional staff.

Managed 80+ telemarketers through three daily shifts to ensure team goals were achieved and surpassed.

Traveled nationally to assess existing Craftmatic telemarketing operations, identifying training related performance gaps, and implementing solutions.

Provided troubleshooting consultation to other Craftmatic distribution department managers.

Consulted with CEO on development of additional call centers in the United States and overseas, providing feedback regarding best practices and lessons learned.

Represented Southeast Operations during corporate strategy meetings.

Coordinated daily sales appointment schedules for 75+ outside sales representatives throughout FL, GA, AL, MS, LA, and AR.

Trained appointment confirmers to meet and exceed increasing standards for “sit & sales” percentage goals.

EXECUTIVE SALES MANAGER 1990 – 1992

Closed sales for outside sales representatives during face-to-face presentations.

Effectively elicited prospect’s objections, responding with rebuttals to overcome resistance ensuring sale.

Strategized with worldwide network of closers sharing best practices to maximize team successes.

Developed, planned, and executed various approaches to closing through role-playing and assessing performance.

Met or surpassed constantly increasing weekly and monthly individual and team goals.

FLOOR SUPERVISOR/TRAINER 1988 – 1990

Coached telemarketing service representatives during and after calls, and supported their successes.

Confirmed appointments made by telemarketers and qualified prospects to ensure maintenance of objectives.

Exceeded expectations for “sit” percentage performance by 16% resulting in elevation of international standards.

Developed and implemented an Introductory Training Program for new hires and a Performance Improvement Training Program for existing staff, resulting in 30% increase in productivity.

EDUCATION

Broward College, Davie, FL Associate of Science -- Nursing, Minor in Business Administration

NMLS LICENSED MORTGAGE BROKER 2010

COMMUNITY INVOLVEMENT: United Way--Power of 8500 Neighborhood Improvement Projects 2005 - 2008

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