** ********* ****** 508-***-****

North Oxford, MA 01537 acvjh8@r.postjobfree.com

DENISE STEWART

Worked in a Supervisory/Manager position for over 10 plus years in an office environment.

Skills Customer Service Accounts Receivable GERS System

Excel Collection of Unpaid Sales Data Entry

Microsoft Word Billing MS Money

Cash, Check, Credit Card Payments Processing Refunds, Voids Teamwork

Processing Credit Applications Payroll Hire employees

Supervision of up to 10 employees Accounts Payable Discharge employees

Microsoft Movie Maker Resolve disputes

Professional

Experience 2015 – 2016 Rotmans Furniture Worcester, MA

Manager Credit Department

Customer Service – helping customers achieve credit using every means available

Balance cashed finance sales with accounts receivable

Collection of unpaid sales

oSmall Claims Court – when necessary

oCriminal Court – when necessary

Manage for Salespeople – Incentive programs

Advise the Advertising Group so Rotmans stays in compliance with the federal law regarding our finance programs

Sending invoices to House Accounts

Applying payments

Resolving issues with sales working with salespeople, delivery, customer service, and finance companies

Processing DTMF – dollar transfers, MDC – merchandise credits, MDB – merchandise debits, BATM – NSF checks

Resolving disputes with the finance companies

Processing refunds, voids, or amount changes to sales

Manage employees in the credit department

Hire and discharge employees

Attend monthly accounts receivable meetings

Track promotional rates and discounts

Promoted teamwork with sales, buyers, office and delivery

2012 – 2015 Rotmans Furniture Worcester, MA

Assistant Manager Credit Department

Trained employees

Customer Service – helped customers achieve credit using every means available

Worked with finance companies, doing credit applications, credit increases, process refunds

Converted Sales

Voided Sales at customer or salesperson requests

Completed DTMF, dollars transfers, MDC, MDB, BATM for NSF checks

Took payments, set up deliveries

Completed daily reports for to be delivered sales and finalized sales to be cashed

Submit the daily cashing for the customers with finance sales

Worked with layaways

Balanced the cash intake for the day

Balanced finance deposits with account receivable

Processed sales through finance companies

Collection of unpaid sales

Worked with House Accounts

2009 – 2012 Rotmans Furniture Worcester, MA

Credit Department

Customer Service – processed credit applications, credit increases

Answered questions regarding customers’ bills, refunds, sales

Converted sales

Took cash payments on sales

Filed

Balanced daily cash intake

2003 – 2012 Merry Morning Preschool N. Oxford, MA

Director/Owner

Supervision of up to 10 employees

Managed all books, accounts receivable, accounts payable

Payroll – including checks, deductions, tax deposits to the state, federal and DUA

Managed children’s and staff records

Developed personnel manual and family handbook

Maintained records for staff training

Intake of new children

Oversaw the curriculum

Developed procedures to meet state regulations

Directed staff meetings

Worked with Child Care Resources for low income families

Merry Morning Preschool N. Oxford, MA

Director

Dee’s Day Care N. Oxford, MA

Owner

Hanover Insurance Worcester, MA

Bureau Reporting Supervisor

Started out as a mail clerk and worked my way up to the supervisor of the Bureau Reporting Department. Supervision of staff to meet monthly reporting deadlines. Completed monthly reports for different reporting bureaus.

Education BA Psychology Becker College Worcester, MA

Associates in Early Childhood Education

Becker College Worcester, MA

Associate in Computer Programming

Quinsigamond College Worcester, MA

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