STEPHANIE CASTANEDA

***** ***** *****

MENIFEE, CA. 92584

PHONE # 909-***-****

acvjdl@r.postjobfree.com

Objective:

I would like to obtain a permanent position in a large reputable company where I could demonstrate

and broaden my skills.

Education:

1981-1985 El Monte High School, El Monte, CA Required

1987-1988 El Dorado College, West Covina, CA. Admin Asst. Program

1991-1992 El Monte Adult School, El Monte, CA. Medical Billing/Med Terminology

2000 La Puente/Hacienda Adult School GED Program

Work Experience:

1/11 to Present Loma Linda University Medical Center - Murrieta

Financial Counselor - Patient Access Department

Provide financial Information to patients needing assistance. Verifying insurance and obtaining authorizations for all ER admitted pt and scheduled surgery or radiology outpt/inpt admissions. Working on denials from insurance companies. Working with Case Mgrs/Social Workers on pt info /D/C planning, also Medical Grps/Health Plans, contacting insurance companies regarding pt admission, for notification and to start authorization process. Audit all inpatient accts, insuring correct payors are chosen on each account and correct patient info entered. Collecting copays on inpatients. Follow up on authorizations. Working with Health Advocates on uninsured patients, working on inpatient costs for cash patients. Answering inquiries from public and patients regarding contracted insurance companies accepted here. Faxing notification to Medical Group/Ins Co. Notifying patients of inpatient copays prior to scheduled procedures. Screening pts for Community or County programs that offer healthcare. Assist with insurance verification for scheduled pts when needed and also with registration when assistance is needed.

12/10 to 1/11 Rancho Springs Medical Center

OB Tech/Secretary

Putting together charts for inpt/outpt. Putting orders in for pts, admitting pts, keeping a census for inpt/outpt for the department and reporting daily. Handling all calls. Paging MD's as needed.

01/08 to 1/10 Fallbrook Hospital – Admitting Department

Insurance Verification Coordinator

Review all pre-admission and verify insurance benefits for all out/inpatients coming to the hospital for various radiology tests and procedures. Inform patients of coverage and financial responsibility. Arranging payments and/or making payment arrangements with patients as needed. Enter information required for eligibility determinations and treatment authorizations into computer database. Work closely with hospital departments to ensure clarity and continuity in patient authorizations. Notify Collect on co-pays, deductibles and out of pocket amounts due. Register patients coming in for various procedures, tests or the emergency room. Provide back-up support when needed for the Financial Counselor/Admitting/ER Clerk. Arranging payments and/or making payment arrangements with patients as needed.

Apple One – Temporary Agency

11/06-10/07 City of Lake Elsinore – City Clerks Office

Administrative Assistant

City of Lake Elsinore – Redevelopment Agency

Transcribing Planning Department meeting minutes.

Assistant to City Clerk/Deputy City Clerk

Spherion – Temporary Agency

11/02-09/04 Kaiser Permanente - Fontana

Medical Secretary/Administrative Assistant

Staffing and posting CRNA and Physician OR schedules, Preparing Bi-weekly Physician, CRNA, and office staff payroll, Process all new hire applications Set up new hire orientation and verifying certification

Maintaining and updating employee records and schedule changes

Assistant to Department Chief and DA, All aspects of office procedures

Apple One – Temporary Agency

1999-2002 Kaiser Permanente – Baldwin Park

PI Dept./Occupational Health Administrative Assistant

Verify workers compensation insurance/Eligibility

Verify Insurance - Take Co-pays, Ins. Authorizations

Take and Transcribe Minutes for department & committee meetings

Prepare agenda and packets for hospital committee’s and dept. meetings.

Work with department chief’s on what will be presented at meetings.

Enter all member/staff complaints

1994-1997 ERA Home Health Services, Inc. Covina, CA.

Medical Secretary/Administrative Assisant

Assistant to Company Administrator

Typing of plan of care (485) for each patient /Assist with collections/billing

In charge of medical records and all subpoenas for medical records

Assist with ordering DME for pts

Verifying Ins/Authorizations for new patients

Assist with hiring process - Processing applicants for hire and set up orientation

Processing and verifying certifications of new hires

Approving vacations and requests for days off

Organize in-service meetings and case conferences

Organize company events (i.e. holiday events, openings and birthday)

1988-1994

Ideal Family Medical Clinic, La Puente, CA.

Medical Secretary/ Biller

Billing for all Workers Compensation, Med-Legal and Personal Injury patients

Collection of patient delinquent accounts/ working denials received

Intake of new patient information set up files

Transcribe Dr. notes and meeting minutes

Medical records and all subpoenas for records.

Verify insurance and billed insurance

Skills: Type 55-60 wpm, 10 key by touch, Microsoft Office, Word and Works, some Excel, Access, experience with multiple phone lines, data entry, knowledge of some PowerPoint, Outlook, Medisoft, Kaiser Mainframe (kpds, opas). CPR and First Aid certified. Knowledge of CPT Codes and ICD-9 Book. Use of Dictaphone, transcribing, copiers, and fax machines. I am detail oriented and a team player.

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