Kia Clark

Upper Marlboro, MD ***** * 301-***-**** (cell) * acvjbm@r.postjobfree.com

KEY SKILLS & EXPERTISE

General Administration

Time & Schedule Management

Analysis & Decision Making

Organization, Planning & Follow-up

Creative Problem Solving

Collaboration & Teamwork

Streamlining Processes

Multi-tasking / Efficiency

Accuracy & Attention to Detail

PROFESSIONAL EXPERIENCE

HOME DEPOT, Annapolis, MD (present)

Cashier/Customer Service

Offer a friendly greeting, smile and make eye contact with customers

Follow the standard checkout process to ensure fast checkout. Provide excellent customer service by making sure the customers items are rung up correctly and time efficient. Process credit card, debit, check and cash payments; Operate cash register, scanners and computers to itemize and total customer purchases

Monitor and maintain the Self-Checkout area; actively monitor notifications messages at the Cashier Station and access the situation prior to over-riding

Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges; Process returns and exchanges, create special orders

Answer phones and redirect to appropriate personnel or departments; calling other stores to check certain items for customers

Respond to customers’ complaints and resolve their issues

Provide customers with information and identify selling opportunities

Asses the customers need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors

Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk; responsible for new credit card sign ups; provide fast, friendly service to customers by answering questions and helping with home improvement plans.

T-MOBILE USA, Beltsville, MD (June 2003-July 2014)

Sales Support Coordinator 2/ Federal, State & Local Team

•Responsible for the Activation of Lines for Government Account Managers, Field Account Managers and Business Account Executives; Responsible for approving and processing business customer contracts; Ensured sales transactions and account activations were accurately executed.

Point person for product knowledge, services, and company programs to include warranties and credit cards; Provided details on refund/payment due

Operated database containing confidential information of T-Mobile customers; entered and edited information containing social security numbers, addresses, and contact information; organized and maintained electronic file system; ensured Personally Identifiable Information(PII) is secured and protected during review and use of documents. Secured sensitive information in accordance with office policies;

Utilized file management techniques and security practices when handling files; managed hard copies by following security protocols pertaining to storage, access, permissions, and lifespan of files using proper records management regulations

Facilitated weekly meetings with local and off-site sales managers and teams for review of contract policy, updates and changes

Developed working relationships with other departments and organizations that directly resulted in the greater efficiency and interoffice communication

Prepared/compiled reports, spreadsheets and presentations

Responsible for tracking and ordering office supplies; Signed for and distributed DHL/Fed Ex/UPS packages

Handled mail duties and provided telephone support when requested;

Managed DEMO handset inventory and services for DC/MD/VA Sales Team

JACOBS FACILITIES, Arlington VA (November 2000-March 2003)

Construction Administration Document Control

Monitored and maintained Construction record documents through Bricsnet ProjectCenter and Citrix Prolog

Created detailed spreadsheets for tracking documentation; Responsible for processing drawings delivered from engineers; Tracked logged submittals to ensure reviews were completed and processed in a timely manner

Point of contact for off-site facilities, department in-house training, special projects, conference setup and logistics; provided off-site support

Handled multi-line telephone switchboard

Processed vendor payments

Maintained electronic and hard copy project files

EDUCATION

Bachelor of Science in Business Education / Administration, University of Maryland Eastern Shore

COMPUTER PROFICIENCIES

Microsoft Office (Word, Excel, Outlook, SharePoint, Visio, Project and PowerPoint), Customer Relation Management (CRM), ECC Content Management System, Kronos Time Management System, Internet Research, Citrix Prolog, ATOSPlus (Travel Software), Internal Systems, 60 wpm

HONORS & AWARDS

T-Mobile: Winner Circle 2007, 2009 and 2010; PEAK Achievement Nominations,

Certificates of Recognition, Former Member of The Coordinator Chronicle, People’s Choice Award

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