PROFESSIONAL SUMMARY

RELEVENT EXPERIENCE, SKILLS AND ABILITIES

WORK HISTORY

DAWN YUEN

**** ******* ***, **** *********, BC V3B 7J7 • C: 604-***-**** • acvja0@r.postjobfree.com Enthusiastic and well-organized Administrative Professional offering excellent communication and computer skills with a solid background in data entry, minute taking, word processing and event planning. A hard-working, multi-tasker with outstanding telephone and documentation skills. Skilled in public speaking and problem solving. A team player with over 9 years providing administrative support for executive-level staff, including coordinating complex travel arrangements and schedules. 55+ WPM typing speed

Meeting minutes

Business correspondence

Excellent communication and strong interpersonal skills MS Windows and Office proficient

Strong client relations

Office support (phones, faxing, filing)

Professional and mature

Flexible

Maintains confidentiality

Dedicated team player

Strong problem solver

Commitment to quality and service

Excellent meeting, event and conference

planner/coordinator

Schedule management

Database management

Travel coordination

Computer-savvy

Managing multiple projects

Superior verbal and written communication skills

Effective public speaker

Social media savvy

MailChimp

Eventbrite

Training development aptitude

Quick learner

08/2015 - Current

Customer Service L2

Vixxo - Burnaby, BC

Gathered and verified all required customer information for tracking purposes. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Referred unresolved customer grievances to designated departments for further investigation. Acted professionally and patiently when addressing negative customer feedback. Defused volatile customer situations calmly and courteously. Effectively managed a high-volume of inbound and outbound customer calls. Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Served as first responder for all facility and equipment issues. Logged detailed and thorough records of maintenance performed. Coded and entered invoices each day into the in-house accounting software. Researched and resolved accounts payable discrepancies. Reconciled vendor statements and handled payment complaints or discrepancies. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Politely assisted customers in person and via telephone. Provided customer walk-throughs and training daily on the in-house customer and service provider portals. 06/2006 - 08/2015

Administrative Assistant

WJS Canada - 2-11491 Kingston Street, Maple Ridge, BC V2X 0Y6 Coordinate domestic and international travel arrangements, including airfare, hotel and transportation. Screen applicant resumes and coordinate both phone and in-person interviews, conduct reference checks. Assist with event planning, including associated travel and logistical arrangements. Coordinate, scheduled and arrange meeting and travel calendars, including business and social events. EDUCATION

VOLUNTEER

CLUBS AND VOLUNTEER ORGANIZATIONS

Coordinate board and committee meetings, including schedules and information preparation and distribution. Prepare meeting minutes and edit proposals, manuals, handbooks, brochures and memorandums for organizational support.

Facilitate organized record retrieval and access by maintaining filing system and corporate databases and wiki's. Establish and maintain communications calendar, and manage scheduled assignments. Scan documentation and enter into the database.

Manage the ED's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Direct administrative functions for the directors, executive director, consultants and key managers. Frequently use word processing, spreadsheet, database and presentation software. Coordinate events and work on ad hoc projects.

File paperwork and organize computer-based information. Source and order office equipment and supplies.

05/2009 - 03/2015

Training Coordinator

WJS Canada - 2-11491 Kingston Street, Maple Ridge, BC V2X 0Y6 Planned and coordinated logistics and materials for training events. Created detailed expense reports.

Ordered and distributed supplies while adhering to a fixed budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. Screened applicant resumes and coordinated both phone and in-person interviews. Completed data entry, tracked training and maintained the training tracking system. Participated in career fairs and recruiting events. Set up and implemented company learning management system. Created and maintained company training division web pages and social media presence. Established and maintained external communications calendar, and managed scheduled assignments. Drafted post-event evaluations, compiled results and recommended changes for future events. Developed surveys to identify training needs.

Organized and edited training manuals, multimedia visual aids and other educational materials. Selected and assigned instructors to conduct specific training programs. Reviewed and edited all training materials for accuracy and policy compliance. Coordinated corporate events, which included team building-based training initiatives. Communicated all learning and performance objectives, schedules and training assessments to upper management. Developed departmental systems and procedures that better aligned the work flow process. Organized training for 200+ employees per year.

Chemical Dependency Technician: Social Work/Chemical Dependency Boise State University - Boise, Idaho, USA

Associate of Arts: Psychology

Treasure Valley Community College - Ontario, Oregon, USA Dogway Dog Rescue Society

Facebook Manager

Foster Family

Adoption Events

Annual Fundraising Events

Quilchena Communicators/PowerTalk International

2008 - 2012 Served two terms as club president

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