LASHONNA-KYRELL DELGARDO

**** *** *** *** *** *** Tampa, FL 33617 813-***-**** acviwu@r.postjobfree.com

PROFESSIONAL SUMMARY

Qualified Customer Support Specialist, with 7+ years in multiple fast paced customer service environments. Personable and professional under pressure, excelling at customer satisfaction and retention. Excellent verbal communication skills. Flexible, hardworking and adaptable to any environment.

QUALIFICATIONS

●Strong client relations

●Effective problem solver with exceptional time management and interpersonal skills

●Proficient in Word, Excel and internet

●Adherence to high customer service skills

●10-key and alpha/numeric typing(40wpm)

● Skilled trainer

WORK HISTORY

Retail Banking Advisor SANTANDER BANK E. PROVIDENCE, RI 12/2015- 04/2016

●Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements

●Effective use of a variety of computer programs to access customer details and databases, and research options

●Continual awareness of compliance requirements

●Educate customers on product options

●Manage customer and bank privacy

Assistant Manager DUNKIN’ DONUTS TAMPA, FL 08/2012-09/2015

●Maintained up- to-date knowledge of products and service changes.

●Cross-trained existing and new staff on safety and operating procedures.

●Oversee up to 5 employees per shift

●Maintain daily invoicing for materials, inventory and incoming/outgoing revenue.

● Developed highly empathetic customer relationships and earned a reputation for exceeding service standards.

Associate Education Specialist BISK EDUCATION TAMPA, FL 01/2015-03/2015

●Answered a constant flow of calls with 60 calls in queue per minute.

●Spoke with prospective students to help determine the best educational institutions for them.

●Successfully met and superseded a daily goal of 9 leads per 5 hour shift.

Sales Associate KB PROMOTIONS TAMPA, FL 06/2014-08/2014

●Answered a constant flow of customer calls with 100 calls in queue per minute.

●Managed high call volume with tact and professionalism.

●Referred unresolved customer grievances to designated departments for further investigation.

●Entered order information into database for processing.

.

Infant Toddler Teacher LEARNING SPACE TAMPA, FL 03/2010-09/2011

●Planned and led activities to develop children’s physical, emotional and social growth.

●Promoted language development skills through reading and storytelling.

●Offered parents detailed reports that outlined their child’s day.

●Kept classroom clean by sterilizing and disinfecting children’s toys and surfaces.

Cashier DUNKIN’ DONUTS PROVIDENCE, RI 03/2007-12/2009

●Provided an elevated customer experience to generate a loyal clientele.

●Earned management trust by serving as a key holder, responsibly opening and closing the store.

●Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

EDUCATION

HS DIPLOMA- Alternative Diploma Evening Program 06/2005

Contact this candidate