Deanna Lynn Crenshaw
acvim8@r.postjobfree.com
Profile
Over 20 Years Customer Service Experience in a Medical Office and Retail Environment
Core Competencies
Excellent Verbal Skills
Trainable and Eager
Prioritize Work
Clerical and Data Duties
Hardworking
Organizational Skills
MS Office Suite
35 wpm/10-Key
Confidentiality
Friendly Professional Demeanor
Flexible and Dependable
Phone Etiquette
Experience Highlights
Recruiting Specialist
2015 - Present
AMN Healthcare
San Diego, California
Capable of working independently with a strong sense of focus, task-oriented, non-judgmental, open personal qualities and clear sense of boundaries when addressing client needs
Processing all incoming calls, ensuring integrity of all personal information documented
Responsible for processing all previous work history for application process for the Sr. Recruiter
Cross referencing information into the data base system for review and credentialing
Answering Service Attendant
2007 - 2012
Scripps Green Hospital
La Jolla, California
Maintained a variety of setting with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate
Strong sense of and respect for confidentiality involving both clients and fellow employees, HIPPA Training
Warmly greeted visitors, responding to Doctors calls, staff, public, and outside vendors
Experience working with people in crisis consistently achieving a high satisfaction rate
Experience operating a complex telecommunication system
Patient Service Representative
2001 - 2003
Sharp Spectrum Court
San Diego, California
Good documentation skills including entering up to 300 intake calls, individually triaging each one
Scheduling experience having the ability to navigate a computer while on the phone
Good documentation skills including entering up to 300 intake calls, individually triaging each one
Warmly greeted victors, responding to Doctor calls, staff, public, and outside vendors
Customer Sales Associate
1994 - 2000
Nordstrom F.V. Mall
San Diego, California
Developed ability to motivate others towards achieving goals
Cash handling experience, processing up to $8,000 daily
Professionally lead groups with compassion and sensitivity while upholding goals
Motivated by directing mentoring and leading with diplomacy and tact
Promoted products and services
Built customer relationships and loyalty
Education
Business / Communications
San Diego City College
San Diego, California
High School Diploma
Morse High School
San Diego, California