ALICE C. MCCREE-FARRELL

**** ******* *****

Montgomery, Alabama 36116

Phone 334-***-****

Email: acvii7@r.postjobfree.com

OBJECTIVE: Dedicated administrative support professional with more than a decade of experience. Adept at working in fast-paced environment; strong organizational, leadership and interpersonal skills. Highly trustworthy, ethical, discreet, and committed to exceptional customer service. Confident and poised when interacting with people on day to day bases. Detail-oriented, and resourceful in organizing and completing projects; in a timely manner, able to multitask effectively and driven by challenges which can be utilized for advancement and professional growth.

EXPERIENCE: Field Assistance Service (FAS) Maxwell-Gunter AF Base

Help Desk Technician IndraSoft, Inc March 15, 2016

Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. Excellent communication, business analytical and problem-solving/trouble shooting skills. Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally.

Assist with the installation, configuration and upgrade of computer hardware and software.

ALFA INSURANCE Montgomery Alabama

Help Desk Analyst 1 June 23, 2013-Aug. 2014

Provide quality customer service, technical support, and timely

Resolution to customer issues and problems by following

Departmental standards for service. Provide first level support for PC, LAN, WAN, printer, AS400, web, mainframe, hardware and software problem for Home Office, Sale, Claims Offices, some ALFA affiliate offices. Communicate new technologies demonstrates excellent written verbal, problem-solving skills listening skills. Provide remote assistance for the customer.

Wells Fargo Montgomery, Alabama

Customer Sales and Service Rep. Dec. 31, 2013- June 23, 2014

The Customer Sales and Service Representative CSSR provides prompt quality service to ensure customer retention and sales support. The CSSR key responsibility is to satisfy all of Wells Fargo customer s service needs and to help them succeed financially through quality retail product sales and referrals. A CSSR (LO) performs a wide range of services including exercising excellent customer service in all customer interaction .

Certification in Banking Regulations (Reg. B, Reg. CC, Reg. O, Reg. Z)

Certification in HMDA Compliance

Certification in CRA, RESPA, RMR Regulations

Information Innovators Inc. Montgomery, Alabama

Helpdesk Administrator August 2, 2010 –Nov. 26, 2012 Tier1 Dec. 30 2013

The ability provide prompt and courteous customer service, provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support professional. Experience and familiar with Active Directory, Create, modify, move and assign mailboxes, delete and restore distribution lists. Knowledgeable in the application of MS Exchange software. Dameware

Experience supporting SafeNet and BitLocker, Extensive experience with Remedy /7.1 trouble ticketing applications. The ability to assist the user with analytical/technical troubleshooting skills on desktop hardware and software. Extensive experience in utilizing: Microsoft Office/Windows 2010/XP operating systems; Windows Server 2003, XP, OS X, and MS Office XP/03/07/08, Vista and knowledgeable of outlook mailbox. XO9, Oracle, CSS, Cyberdocs Document Direct, Stars, Junior, GOLS, Interconnect, SCJV skills XO7,COMCEC, EmSec, OPSEC, JPAS, NACLC, Sargent Green Loc, 3+ years technical training.- In depth knowledge of Windows 7- Command Line Experience helpful- Knowledge of Microsoft Windows desktop and server operating systems- Working knowledge of Active Directory, TCP/IP, DNS, and LAN concepts.

REFFERENCE: Available Upon request

CERTIFICATION: CompTIA Security+ Dec 16, 2010

CLEARANCES: Active Secret Clearance

EDUCATION: Troy University

Major General Business Projected Graduation date 2015